Senior Operations Manager, Strategy & Programs

621 Salesforce.com India Private Limited Hyderabad Branch; Hyderabad; Hybrid; INR 3,500,000 - 6,400,000; Full time

Job summary

Salesforce is seeking a Program Management Strategy & Operations Senior Manager to drive strategic programs across Strategy, Planning, and Governance for the Customer Success group. The role requires big‑picture thinking, initiative, and strong stakeholder engagement across senior leadership.

The position involves Agile‑certified Scrum processes, coordinating Business & IT, and managing vendor relationships.

Qualifications

• 8+ years of Program Management experience with broad IT exposure.
• Ability to collaborate with senior executives and partner organizations.
• Hands-on experience with CRM projects or similar domains is a plus.

Responsibilities

• Drive programs of strategic importance to Salesforce's Customer Success initiatives.
• Define scope, deliverables, resources, and timelines for new initiatives.
• Lead governance for partner programs and track performance through KPIs.
• Communicate status, risks, and mitigations to stakeholders and senior management.
• Coordinate with cross-functional teams and vendors to manage multi-project portfolios.

Skills

Strategic thinking

Stakeholder management

Agile methodologies

Presentation skills

Education

Bachelor's degree in IT/related field

Tools

JIRA

MS Project

Job description

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level‑up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Program Management Strategy & Operations Sr Manager

As a Program Management Strategy & Operations Sr Manager, your work will cut across areas of Strategy, Program planning, Operational excellence, Governance and Enablement. You will help in implementing Global business vision and strategy, This position requires big‑picture thinking, initiative, zeal, attention to detail, the ability to learn quickly, the capacity to handle internal and external relationships, the competence to work with senior executives, and excellent soft skills. Work location: Bangalore/Hyderabad.

Key Responsibilities

• Drive programs of strategic importance to Salesforce Customer success group(CSM).
• Conceptualise, analyse and evaluate the needs of different programs; make recommendations with business justification, and finally upon approval, forefront the programs.
• Manage the partner program, running governance for their performance and effectiveness in meeting GDC requirements.
• Define KPIs for Partner Performance, report and track health of partnerships, implement strategies to derive the most effective outcome from partners.
• Work closely with Stakeholders, Sponsors, Cross-functional teams, to develop scope, deliverables, resources, timelines for the new initiatives.
• Work with other program managers to identify risks and opportunities across multiple projects within the department.
• Proactively Communicate status, risks, and issues to stakeholders and senior management.
• Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders.
• Ability to identify all people or organizations impacted by the program, analyse customer expectations and impact on the project, and develop appropriate management strategies for actively engrossing collaborators in project decisions and execution.
• Understanding of Agile‑certified Scrum processes, and current methods of coordinating Business & IT.
• Understanding of Scrum Master concepts and exhibits demonstrably the traits of a successful Scrum Master.
• Provide leadership to strategise and execute a variety of programs, services, and initiatives that are significant in scope, complexity, and risk.
• Ability to build project timelines to plan and lead all aspects of and report progress within the project environment.
• Work with vendors for handling programs relating to subcontractors.

Requirements

• 8+ years of Program Management experience and 14+ years of overall IT experience
• 5+years of exposure to Salesforce Projects/Products is a strong asset
• Ability to collaborate with senior executives and partner organizations, demonstrating strategic understanding of business needs
• Understanding of resource utilization and worked with strategies to get the right skills for the right projects.
• Hands‑on experience with one or more CRM software products (Salesforce CRM, Siebel, Clarify, Vantive, PeopleSoft, NetSuite) would be a strong asset
• Hands‑on experience with PM tools like JIRA / MS Project
• Adept in building presentations that enable communication of strategic direction across the organization
• Advanced Microsoft Excel skills (formulas, data cleansing, data manipulation)
• Ability to manage multiple projects/ programs and mentor new hires

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see the Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.