Senior Operations Manager, Strategy & Programs

Salesforce, Inc.; Hyderabad; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Salesforce, Inc. invites seasoned program management professionals to drive strategic initiatives across the Customer Success group. This role requires big‑picture thinking, cross‑functional collaboration, and strong governance to enable scalable programs.

You will coordinate with executives, manage partner programs, and ensure timely delivery while leveraging Agile and Scrum practices. Location is Bangalore/Hyderabad, with a focus on driving impact and operational excellence across programs.

Qualifications

• 8+ years of Program Management experience.
• 14+ years of overall IT experience.
• 5+ years of Salesforce Projects/Products experience.
• Hands-on experience with CRM software (Salesforce CRM, Siebel, Clarify, etc.) is a strong asset.
• Proven ability to collaborate with senior executives and partner organizations.

Responsibilities

• Drive programs of strategic importance to Salesforce Customer Success group.
• Define KPIs for Partner Performance and governance for GDC requirements.
• Coordinate with stakeholders to develop scope, deliverables, resources, and timelines.

Skills

Program management

Stakeholder management

Agile / Scrum

Leadership

Communication

Tools

JIRA

MS Project

Excel

PowerPoint

Job description

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level‑up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Program Management Strategy & Operations Sr Manager

As a Program Management Strategy & Operations Sr Manager, your work will cut across areas of Strategy, Program planning, Operational excellence, Governance and Enablement. You will help in implementing Global business vision and strategy, This position requires big‑picture thinking, initiative, zeal, attention to detail, the ability to learn quickly, the capacity to handle internal and external relationships, the competence to work with senior executives, and excellent soft skills. Work location: Bangalore/Hyderabad.

Key Responsibilities

• Drive programs of strategic importance to Salesforce Customer success group(CSM).
• Conceptualise, analyse and evaluate the needs of different programs; make recommendations with business justification, and finally upon approval, forefront the programs.
• Manage the partner program, running governance for their performance and effectiveness in meeting GDC requirements.
• Define KPIs for Partner Performance, report and track health of partnerships, implement strategies to derive the most effective outcome from partners.
• Work closely with Stakeholders, Sponsors, Cross-functional teams, to develop scope, deliverables, resources, timelines for the new initiatives.
• Work with other program managers to identify risks and opportunities across multiple projects within the department.
• Proactively Communicate status, risks, and issues to stakeholders and senior management.
• Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders.
• Ability to identify all people or organizations impacted by the program, analyse customer expectations and impact on the project, and develop appropriate management strategies for actively engrossing collaborators in project decisions and execution.
• Understanding of Agile‑certified Scrum processes, and current methods of coordinating Business & IT.
• Understanding of Scrum Master concepts and exhibits demonstrably the traits of a successful Scrum Master.
• Provide leadership to strategise and execute a variety of programs, services, and initiatives that are significant in scope, complexity, and risk.
• Ability to build project timelines to plan and lead all aspects of and report progress within the project environment.
• Work with vendors for handling programs relating to subcontractors.

Requirements

• 8+ years of Program Management experience and 14+ years of overall IT experience
• 5+years of exposure to Salesforce Projects/Products is a strong asset
• Ability to collaborate with senior executives and partner organizations, demonstrating strategic understanding of business needs
• Understanding of resource utilization and worked with strategies to get the right skills for the right projects.
• Hands‑on experience with one or more CRM software products (Salesforce CRM, Siebel, Clarify, Vantive, PeopleSoft, NetSuite) would be a strong asset
• Hands‑on experience with PM tools like JIRA / MS Project
• Adept in building presentations that enable communication of strategic direction across the organization
• Advanced Microsoft Excel skills (formulas, data cleansing, data manipulation)
• Ability to manage multiple projects/ programs and mentor new hires

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.