Senior Operations Manager

Publicis Production; Mumbai; Sur place; INR 1 200 000 - 1 900 000; Plein temps

Résumé du poste

Publicis Production in Mumbai seeks a Senior Operations Manager to lead end-to-end video production delivery, from brief intake to final asset delivery. You will ensure on-time, on-budget delivery, uphold quality standards, and maintain governance across production teams and stakeholders.

You will drive capacity planning, process excellence, and continuous improvement, coordinating with creative, production, clients, and external partners to scale operations in a dynamic content environment.

Responsabilités

• Own end-to-end delivery of video production projects, from brief intake and planning through production, post-production, quality assurance, and final asset delivery.
• Ensure projects are delivered on time, within budget, and in accordance with agreed creative briefs, technical specifications, and quality expectations.
• Establish clear project milestones, delivery schedules, dependencies, escalation mechanisms, and accountability across production teams.
• Oversee multiple concurrent projects, ensuring effective prioritisation and timely resolution of delivery bottlenecks.
• Manage delivery risks, scope changes, rework, and last-minute client requirements.
• Establish and maintain production governance frameworks, SOPs, workflow controls, and delivery protocols.
• Implement structured project tracking, production status reviews, escalation matrices, and operational reporting.
• Monitor adherence to defined SLAs, turnaround times, quality standards, and client delivery commitments.
• Identify operational gaps, workflow inefficiencies, and recurring production issues; implement corrective and preventive actions.
• Ensure appropriate documentation, version control, approval workflows, and audit trails throughout the production lifecycle.
• Lead capacity planning and resource allocation across video editors, motion graphic designers, animators, producers, production artists, and other specialist teams.
• Forecast resource requirements based on project pipelines, delivery volumes, complexity, and business priorities.
• Optimise utilisation, manage workload distribution, and address resource constraints proactively.
• Coordinate internal teams, freelancers, production partners, and external vendors to support business demand.
• Develop cross-functional capabilities and scalable operating models to support growth and fluctuating production volumes.
• Establish quality checkpoints across pre-production, production, editing, motion graphics, colour correction, sound, subtitling, localisation, and final delivery, as applicable.
• Ensure deliverables meet creative briefs, brand guidelines, technical specifications, and platform-specific requirements.
• Track quality issues, rejection rates, rework, and recurring errors, implementing improvement plans to reduce production inefficiencies.
• Partner with creative, account management, and client-facing teams to resolve feedback and approval challenges.
• Drive a culture of first-time-right delivery and continuous quality improvement.
• Monitor production budgets, project costs, resource costs, vendor expenses, and operational expenditure.
• Track cost efficiency, productivity, utilisation, and profitability against agreed business targets.
• Support estimates, production planning, commercial reviews, and change-request assessments.
• Identify opportunities to optimise costs without compromising creative quality or delivery standards.
• Manage external production vendors and freelancers against agreed commercial terms, SLAs, and performance expectations.
• Work closely with creative directors, producers, project managers, account teams, client stakeholders, and regional or global production teams.
• Provide clear visibility into delivery status, risks, capacity, quality, and operational performance.
• Lead operational reviews, governance meetings, and escalation discussions.
• Build strong stakeholder relationships and ensure expectations are aligned on scope, timelines, priorities, and deliverables.
• Drive effective communication and decision-making across cross-functional teams.
• Define and monitor operational KPIs, including on-time delivery, turnaround time, SLA adherence, resource utilisation, cost per asset, rework, and quality performance.
• Develop dashboards and management reports to provide visibility into production performance, risks, and capacity.
• Analyse operational trends and implement data-driven interventions to improve efficiency, quality, and scalability.
• Lead process improvement initiatives, workflow standardisation, and operational transformation projects.
• Identify opportunities to leverage automation, AI-enabled production tools, and workflow technology to improve productivity and reduce manual effort.
• Lead, coach, and develop production operations teams, producers, project managers, and relevant delivery resources.
• Establish clear roles, responsibilities, performance expectations, and escalation ownership.
• Build a culture of accountability, collaboration, operational discipline, and customer focus.
• Identify capability gaps and develop training and cross-skilling initiatives.
• Support organisational planning and team expansion in line with business growth.

Description du poste

The Senior Operations Manager – Video Production will be responsible for managing and governing end-to-end video production operations, ensuring seamless delivery of high-quality video content within agreed timelines, budgets, and quality standards.

The role will oversee the complete production lifecycle, from project intake, planning and resource allocation to production, post-production, quality control, final delivery, and performance reporting. The individual will establish robust operational processes, strengthen production governance, drive operational efficiency, and ensure alignment between creative teams, production teams, clients, and business stakeholders.

The ideal candidate will bring strong experience in video production operations, workflow management, delivery governance, capacity planning, and continuous improvement within an advertising agency, production house, creative studio, or a large-scale content production environment.

Key Responsibilities

1. End-to-End Video Production Delivery

• Own end-to-end delivery of video production projects, from brief intake and planning through production, post-production, quality assurance, and final asset delivery.
• Ensure projects are delivered on time, within budget, and in accordance with agreed creative briefs, technical specifications, and quality expectations.
• Establish clear project milestones, delivery schedules, dependencies, escalation mechanisms, and accountability across production teams.
• Oversee multiple concurrent projects, ensuring effective prioritisation and timely resolution of delivery bottlenecks.
• Manage delivery risks, scope changes, rework, and last-minute client requirements.

2. Operations Governance and Process Excellence

• Establish and maintain production governance frameworks, standard operating procedures (SOPs), workflow controls, and delivery protocols.
• Implement structured project tracking, production status reviews, escalation matrices, and operational reporting.
• Monitor adherence to defined SLAs, turnaround times, quality standards, and client delivery commitments.
• Identify operational gaps, workflow inefficiencies, and recurring production issues; implement corrective and preventive actions.
• Ensure appropriate documentation, version control, approval workflows, and audit trails throughout the production lifecycle.

3. Resource and Capacity Management

• Lead capacity planning and resource allocation across video editors, motion graphic designers, animators, producers, production artists, and other specialist teams.
• Forecast resource requirements based on project pipelines, delivery volumes, complexity, and business priorities.
• Optimise utilisation, manage workload distribution, and address resource constraints proactively.
• Coordinate internal teams, freelancers, production partners, and external vendors to support business demand.
• Develop cross-functional capabilities and scalable operating models to support growth and fluctuating production volumes.

4. Quality Assurance and Delivery Excellence

• Establish quality checkpoints across pre-production, production, editing, motion graphics, colour correction, sound, subtitling, localisation, and final delivery, as applicable.
• Ensure deliverables meet creative briefs, brand guidelines, technical specifications, and platform-specific requirements.
• Track quality issues, rejection rates, rework, and recurring errors, implementing improvement plans to reduce production inefficiencies.
• Partner with creative, account management, and client-facing teams to resolve feedback and approval challenges.
• Drive a culture of first-time-right delivery and continuous quality improvement.

5. Financial and Commercial Management

• Monitor production budgets, project costs, resource costs, vendor expenses, and operational expenditure.
• Track cost efficiency, productivity, utilisation, and profitability against agreed business targets.
• Support estimates, production planning, commercial reviews, and change-request assessments.
• Identify opportunities to optimise costs without compromising creative quality or delivery standards.
• Manage external production vendors and freelancers against agreed commercial terms, SLAs, and performance expectations.

6. Stakeholder and Client Management

• Work closely with creative directors, producers, project managers, account teams, client stakeholders, and regional or global production teams.
• Provide clear visibility into delivery status, risks, capacity, quality, and operational performance.
• Lead operational reviews, governance meetings, and escalation discussions.
• Build strong stakeholder relationships and ensure expectations are aligned on scope, timelines, priorities, and deliverables.
• Drive effective communication and decision-making across cross-functional teams.

7. Performance Reporting and Continuous Improvement

• Define and monitor operational KPIs, including on-time delivery, turnaround time, SLA adherence, resource utilisation, cost per asset, rework, and quality performance.
• Develop dashboards and management reports to provide visibility into production performance, risks, and capacity.
• Analyse operational trends and implement data-driven interventions to improve efficiency, quality, and scalability.
• Lead process improvement initiatives, workflow standardisation, and operational transformation projects.
• Identify opportunities to leverage automation, AI-enabled production tools, and workflow technology to improve productivity and reduce manual effort.

8. Team Leadership and Development

• Lead, coach, and develop production operations teams, producers, project managers, and relevant delivery resources.
• Establish clear roles, responsibilities, performance expectations, and escalation ownership.
• Build a culture of accountability, collaboration, operational discipline, and customer focus.
• Identify capability gaps and develop training and cross-skilling initiatives.
• Support organisational planning and team expansion in line with business growth.