Senior Operations Manager

Delhivery; Goa; On-site; INR 600,000 - 800,000; Full time

Job summary

An established industry player is seeking a skilled logistics manager to oversee operations and drive efficiency in supply chain processes. This role involves ensuring smooth logistics operations, managing vendor relationships, and implementing cost-reduction strategies. The ideal candidate will have a strong background in logistics management and a passion for continuous improvement. Join a dynamic team where your contributions will directly impact productivity and customer satisfaction. If you thrive in a fast-paced environment and are ready to take on new challenges, this opportunity is perfect for you.

Qualifications

• Experience in managing logistics operations and ensuring compliance with policies.
• Ability to implement cost reduction and productivity improvement strategies.
• Strong focus on meeting SLAs and TATs.

Responsibilities

• Oversee logistics operations to ensure smooth functioning and compliance.
• Manage vendor activities and customer satisfaction during new project launches.
• Responsible for all the SLA’s & TAT are maintained.
• Responsible for reduction in cost and increase in productivity for the region.
• Finalization of LM sites, manpower, fleet, training, resource planning for big sale events.

Skills

Logistics Operations Management

Cost Reduction Strategies

Vendor Management

Team Training

Project Management

Job description

Direct message the job poster from Delhivery

Hiring talent for Delhivery | Ex- Urban Company

Key Responsibilities:

• Ensures end to end smooth running of logistics operations for the zone/area.
• Adhere and enforce all operational procedures and policies, also ensures timely audit is conducted.
• Responsible for all the SLA’s & TAT are maintained.
• Responsible for reduction in cost and increase in productivity for the region.
• Finalization of LM sites, manpower, fleet, training, resource planning specifically for big sale events like Big Billion Day Sales, Diwali Festival sale etc.
• Handles the continuous improvement projects w.r.t., cost service and employee productivity. Maintenance of all the operational budgets.
• Supervises activities pertaining to vendor for the upcoming new projects during new pin code expansion. Ensures customer satisfaction and reduces client escalation by monitoring that the queries, issues & grievances are taken care of within time.
• Heading the new initiatives like involving 3rd party for the distribution of shipments wherever there are less number of packages.
• Impart behavioral & soft skills training to the team as and when required.
• Benchmarking with Competition by updating regarding Last Mile Delivery solutions, coping up with latest trends, innovations and industry best practices.
• Monitoring security parameters across region and ensures no unlawful activity occurs.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Supply Chain

Industries

• Transportation, Logistics, Supply Chain and Storage