Lead - GCC Strategy

Corpay, Inc.; Chennai District; On-site; INR 1,500,000 - 2,500,000; Full time

Benefits offered by this job

Earned, sick, casual, and maternity leave

Group medical coverage for self and dependents

Wellness allowance and annual health check-ups

Broadband reimbursement and meal card support

Commuting allowance and pension options

Job summary

A global leader in business payments seeks a Senior Operations Manager based in Chennai. This role involves managing and optimizing operations within a Global Capability Center, ensuring compliance with governance models and driving operational excellence. The ideal candidate will have 10-15 years of leadership experience, particularly in GCC environments, combined with strong leadership, problem-solving, and negotiation skills. This position offers various benefits including medical coverage, leaves, and a supportive work culture.

Qualifications

• 10–15 years of experience in operations leadership within a GCC or large corporate services environment.
• Proven experience in leading cross-functional teams and service delivery.
• Strong understanding of compliance, governance models, and shared services frameworks.

Responsibilities

• Lead and optimize operations across functions to ensure quality service delivery.
• Establish governance models for operations and compliance standards.
• Drive operational efficiency through automation and process improvements.

Skills

Operational excellence mindset

Strong leadership capabilities

Proactive problem-solving

Influencing and negotiating skills

Education

Bachelor’s degree in Business Administration, Operations, Finance, Engineering, or related field

MBA or equivalent preferred

Job description

**Share pages with your social network** * (twitter) guest\_id, k, \_twitter\_sess, original\_referer* (facebook) datr, lu* (g+1) PREF, SID, HSID, SSID* **TribePad** - this allows you to login to our social recruitment management platform* **trackerToken-4** - this is similar to Google Analytics but specifically allows us to determine which of our marketing activities from which you found our website.* **visitToken-4** - this is similar to Google Analytics but specifically allows us to determine which of our marketing activities from which you found our website.* **youWantTheCookie*** remember your preferences (such as language);* monitor the general performance of our visitors’ experience when on our website - this information then allows us to improve the usability of our website for you and all our other visitors;* store essential information to allow you to register and/or login to our site;* allow you to share any of our website’s pages with your social networks - but only if you explicitly choose to.**Google Analytics** Description Google Analytics is a web analytics service provided by Google, Inc. (“Google”), to help us see how our website is used. The data collected by Google Analytics is used to analyse how frequently the same people revisit the website, how the website is found (for example, from a search engine or from a job board), and which pages are most (and least) frequently viewed. This information is combined with data from every visitor to create an overall picture of website use, and is never identified individually or personally and is not linked to any other information we store about you.**Google features for generating maps and CAPTCHA images** Senior Operations Manager page is loaded## Senior Operations Managerlocations: Chennai - Cross Bordertime type: Full timeposted on: Posted Todayjob requisition id: R07033# # **Your role**# # **What you'll be doing**# **Senior Operations Manager**## OverviewThe Senior Operations Manager will play a pivotal role in managing and optimizing the operational ecosystem of our Global Capability Center (GCC). This role operates in supporting and overseeing day-to-day delivery, driving operational excellence, establishing governance frameworks. The incumbent will ensure alignment between operational goals, business strategies, and meeting the expectations while cultivating a high-performance, service-oriented culture. Key Responsibilities1. Operations & Service Delivery - Lead, manage, and optimize operations across functions. - Ensure timely and quality delivery of services as per SLAs, KPIs, and stakeholder expectations - Implement standard operating procedures (SOPs) and quality frameworks to monitor performance and track improvements 2. GCC Governance & Compliance - Support in establishing and managing center-wide governance models for operations, transformation, and risk management - Ensure adherence to local regulatory requirements, corporate governance, data security, and compliance standards - Partner with different cross functions to ensure adherence to frameworks 3. People Leadership & Stakeholder Management - Lead and mentor cross-functional teams, ensuring strong collaboration, engagement, and capability growth - Manage relationships with global stakeholders, internal business units, and functional leaders to support organizational objectives - Drive talent management, including workforce planning, succession planning, and leadership development 4. Transformation & Continuous Improvement - Drive operational efficiency through automation, digitization, and lean process improvement initiatives - Monitor operational metrics and use data-driven insights to recommend improvements in efficiency, productivity, and scalability - Support in executing transformation programs, expanding service lines, and building future-ready GCC capability 5. GCC Infrastructure, Vendor & Risk Management - Coordinate with facilities, IT, HR, and third-party vendors to ensure an efficient, compliant, and scalable operating environment - Manage end-to-end vendor performance, renewals, contracts, and service-level governance - Assess operational risks, develop mitigation plans, and create business continuity preparedness. Qualifications & Experience - Bachelor’s degree in Business Administration, Operations, Finance, Engineering, or related field; MBA or equivalent preferred - 10–15 years of experience in operations leadership within a GCC, Shared Services, Captive Center, or large corporate services environment - Proven experience in leading cross-functional teams, service delivery, transformation, and scaling operations - Strong understanding of compliance (SOX, ISO, GDPR, local labor laws), governance models, and shared services frameworks. - Experience in building relationships across different teams**Abilities & Attributes*** Operational excellence mindset with attention to detail.* Strong leadership capabilities with the ability to mentor and build high-performing teams.* Proactive problem-solving and ability to manage complex administrative challenges.* Influencing and negotiating skills with vendors and stakeholders.* High integrity, accountability, and discretion in handling sensitive information.* Adaptability to drive digital transformation, automation, and sustainability initiatives.## Benefits & Perks* Leaves: Earned, sick, casual, national holidays, maternity, paternity, bereavement, and adoption/surrogacy leave.* Medical & Insurance: Group medical coverage for self and dependents; personal accident insurance.* Wellness & Health: Wellness allowance and annual health check-ups for self and family.* Tech & Meals: Broadband reimbursement and meal card support.* Commute & Retirement: Commuting allowance, provident fund, gratuity, voluntary provident fund, and pension options.* Culture & Engagement: Support for philanthropic initiatives, fun contests, and an inclusive work environment.## Our Company & PurposeCorpay is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, Corpay has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, Corpay is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries, and geographies rely on our product portfolio to manage spending more quickly, efficiently, and securely than ever before. We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution, and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement. Corpay is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by: - Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations. - Empowering our people to share their experiences and ideas through open forums and individual conversations. - Valuing each person’s unique perspectives and individual contributions.## Embracing diversity enables our people to “make the difference” as CORPAY and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting or following Corpay on .## Equal Opportunity Employer StatementCorpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or