Senior Officer - Front Office

Jaquar Group; Kolkata District; On-site; INR 450,000 - 650,000; Full time

Job summary

Jaquar Group seeks a Front Office Executive for the Orientation Centre. You will be the first point of contact for visitors, manage front desk operations, and coordinate registrations with a focus on service quality.

The role requires 4–6 years in front office or customer service, strong English, and good MS Office skills. Prior hospitality or corporate experience is preferred; this is an on-site position at our facility.

Qualifications

• Bachelor’s degree or diploma in Hospitality, Business Administration, or related field.
• 4–6 years of experience in front office, reception, or customer service roles.
• Proficient in MS Office and comfortable using front desk systems.
• Strong verbal and written English communication skills.
• Organizational skills with attention to detail and customer service focus.

Responsibilities

• Greet and assist visitors in a friendly and professional manner.
• Answer and direct incoming calls to appropriate departments.
• Maintain a clean and organized front desk and reception area.
• Coordinate visitor registrations and scheduling of appointments or tours.
• Provide information about the Orientation Centre and facilities to visitors.
• Guide visitors through check-in and direct them to scheduled appointments.
• Manage records of visitor logs, appointments, and correspondence.
• Handle basic administrative tasks such as filing and photocopying.
• Address visitor inquiries and resolve concerns promptly and professionally.
• Collaborate with internal teams to ensure OC runs smoothly.

Skills

MS Office

Front office systems

English fluency

Positive attitude

Hospitality experience

Education

Bachelor's degree or diploma in Hospitality/Business Admin

Tools

Reception management systems

Job description

IC/PM

Individual Contributor Role

Company Profile

Jaquar Group is a prominent Indian conglomerate established in 1960 that operates in the bathroom and lighting industry headquartered in Manesar and has a global presence with manufacturing facilities, subsidiaries, and distribution networks in various countries. Jaquar has grown to become one of the leading manufacturers of premium bathroom fittings, sanitary ware, faucets, showers, wellness products, and lighting solutions.

Our Values

• Passion for technology – We innovate continuously
• Highest quality standards – We strive for excellence
• Building strong relationships – We value lasting partnerships
• Excellent customer service – We prioritize customer satisfaction
• Taking care of our people – We support and nurture our team
• Integrity – We uphold the highest ethical standards

About the Role

As a Front Office Executive of the Orientation Centre (OC), you will be the first point of contact for all visitors, clients, and stakeholders. Your role involves managing the front desk, coordinating visitor experiences, and providing a warm and professional welcome to all guests. You will be responsible for maintaining a smooth and efficient operation of the front office while supporting administrative tasks and ensuring high-quality service.

Key Responsibilities

• Greet and assist visitors in a friendly and professional manner
• Answer and direct incoming phone calls, addressing inquiries or directing to the appropriate department
• Maintain a clean and organized front desk and reception area
• Coordinate and manage visitor registrations, ensuring a seamless and pleasant experience
• Provide information about the Orientation Centre, its services, and facilities to visitors
• Guide visitors through the check-in process and ensure they are directed to their scheduled appointments or tours
• Assist with scheduling appointments, meetings, and tours for visitors and internal staff
• Maintain and update records of visitor logs, appointments, and correspondence
• Handle basic administrative tasks such as filing, photocopying, and managing office supplies
• Address and resolve visitor inquiries, concerns, or complaints in a professional manner
• Ensure visitors are comfortable and provided with necessary information or refreshments
• Collaborate with internal teams to provide timely responses to visitor queries or requests
• Liaise with housekeeping, security, and other departments to ensure the OC runs efficiently
• Provide feedback on visitor experiences and suggest improvements for enhancing service quality
• Coordinate events at JW/OC
• Reaching out to customers post visit for any further information/support where appropriate

Key Attributes

• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Familiarity with front office or reception management systems
• Fluency in English; knowledge of additional languages is a plus
• Positive attitude and professional demeanor
• Previous experience in the hospitality or corporate sector is preferred

Competencies

• Self Driven and Goal/Result Oriented
• Attention to Detail
• Creativity/Innovation
• Decision Making/Judgment

Qualifications and Experience

• Education: Bachelor’s degree or diploma in Hospitality, Business Administration, or a related field
• Experience: 4-6 years of experience in front office, reception, or customer service roles
• Skills:
  • Excellent verbal and written communication skills
  • Strong interpersonal and customer service abilities
  • Organizational skills and attention to detail
  • Strong problem-solving skills and ability to work independently

Company Commitment to Equal Opportunity Employment

Jaquar Group is committed to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national orientation or disability.

Reach Us At

Jaquar and Company Private Limited
Plot No.3, Sector – 11, IMT Manesar
Gurgaon, Haryana – 122050

www.jaquar.com