Senior Officer, Branch Relationship Manager, Consumer Banking Group

DBS Bank; Pune District; On-site; INR 450,000 - 650,000; Full time

Job summary

DBS Bank Ltd is hiring for a Relationship Management role in Pune. The candidate will acquire and engage DBS clients with AUM > INR 1,000,000, driving cross-sell and up-sell across DBS products while maintaining top-tier service levels.

You will coordinate with DBS Service, Distribution, and Product teams to ensure seamless client coverage. The role emphasizes deep knowledge of the local market, regulatory compliance, and activation of digital channels like I-Banking, M-Banking, and online

Qualifications

• 2+ years of experience in a reputed bank and proficient in banking products.
• In-depth knowledge of local market and competition.
• AMFI / IRDAI / FEDAI certified candidates with BCSBI certification would be an added advantage.
• Graduate (10+2+3) required.

Responsibilities

• Acquire and engage with DBS clients having AUM > INR 1 million through a need-based approach.
• Maintain high customer satisfaction through proactive client engagement and relationship management.
• Acquire and upgrade clients to Treasures segment and deepen wallet share.
• Ensure activation of e-Channels (I-Banking / M-Banking / Online MF / Debit Card) and Savings Book growth.
• Ensure compliance with DBS sales process and risk reviews on-boarding.

Skills

Relationship management

Banking product knowledge

Sales & cross-selling

Regulatory compliance awareness

Education

Graduate degree (10+2+3)

Job description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions across :500 branches in the country. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits (incl. structured solutions for NRI), investments, insurance, mortgages, credit cards and personal loans to help our customers realise their dreams and aspirations at every life stage.

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions across :500 branches in the country. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits (incl. structured solutions for NRI), investments, insurance, mortgages, credit cards and personal loans to help our customers realise their dreams and aspirations at every life stage.

Requirements

• To deliver exceptional volume and revenue performance by acquiring and engaging with DBS clients having an AUM => INR 1 million through “need-based approach” and ensure client coverage and product penetration through cross-sell and up-sell of DBS products and services.
• To manage & maintain the highest customer satisfaction and service levels through pro-active client engagement & relationship management, coordinating internally with DBS Service and Distribution and Product team
• Acquire and upgrade quality clients in the branch location areas to Treasures segment.
• Engage with existing customers to deepen the wallet share through retention and growth of AUM.
• Accountable for achieving monthly & annual volume and revenue objective, as agreed.
• Ensure activation of e-Channels (I-Banking / M-Banking/ Online MF/Debit Card) and Savings Book growth
• Ensure proper implementation & execution of product strategies through effective relationship management.
• Develop the client trust and loyalty for entrenched relationship with DBS through lifestyle and beyond banking propositions
• Ensure optimum product mix and new- to- product clients aimed at customer level profitability and enhancing client coverage.
• Drive and deliver exemplary customer service in the local market and uphold DBS service standards.
• Ensure internal and regulatory compliance through strict adherence to DBS sales process, timely risk reviews and exercising due diligence while on-boarding.
• Ensure exemplary service delivery of these clients by building appropriate workflows and processes incl. doorstep banking etc.
• Establish, manage and grow the AUM of mapped Client segment by acquiring and nurturing the client having AUM => INR 1 M
• Ensure complete knowledge of all products & services through continuous skill and knowledge improvement.
• Resolve customer queries and complaints within the agreed TAT as per the DBS customer service policy.
• Coordinate and work closely with CBG colleagues, Service teams, Product specialist to ensure that team objectives are met through an environment that nurtures harmony and collaboration through teamwork
• Work closely with the Line Manager and City / Cluster Head to ensure achievement of common team and Branch objectives.
• Ensure internal and regulatory compliance and address operational risks if any, e.g. Health & Safety standards, security of premises, AML / KYC and ongoing risk reviews.
• To exercise appropriate due diligence while on-boarding and engaging with clients.
• Establish DBS as a primary banker for clients and as a prominent banking provider in India.

Requirements

• Minimum 2 years of experience in a reputed bank and proficient in banking products.
• In-depth knowledge of local market and competition.
• AMFI / IRDAI / FEDAI certified candidates with BCSBI certification would be an added advantage.
• Graduate (10+2+3).

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location

Pune

Job

Relationship Management

Schedule

Regular

Employee Status

Full time