Senior MS Engineer- Network

NTT America, Inc.; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

NTT DATA is seeking a Security Managed Services Engineer (L2) to deliver second-line support for clients' security infrastructures. The role focuses on proactive monitoring, incident resolution, and maintaining high service delivery standards, with on-site requirements at client locations.

The candidate should have hands-on experience in routing, switching, LAN/WAN management, and SD-WAN, plus CCNA and security certifications.

Qualifications

• Bachelor's degree in IT/Computing or equivalent work experience.
• Certifications relevant to services supported; CCNA is required, CCNP/SOSE is a plus.

Responsibilities

• Provide second-line support for security infrastructure and systems.
• Proactively monitor, investigate, and resolve technical incidents to restore services.
• Take ownership of critical incidents and coordinate with resolution parties; communicate with stakeholders.
• Assist with ongoing service delivery improvements and performance reporting.
• Support network engineering and mentoring activities as required.

Skills

Routing & Switching

LAN Management

WAN Management

Wireless Operation

SD-WAN

Education

Bachelor's degree in IT/Computing

CCNA certification

CCNP in Security or PCNSE certification

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Security Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational.

Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore service to clients.

The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity.

The Security Managed Services Engineer (L2) may also contribute to / support on project work as and when required.

What you'll be doing

Key Responsibilities:

• Candidate should have hands on experience on Routing & Switching LAN Management WAN Management Wireless Operation. SD WAN

• Roles and Responsibilities

• Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary

• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews

• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery Taking accountability for service delivery performance, meeting customer expectations, and driving future demand Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades Providing accurate and regular reports to the management on performance of the service delivery Leading personnel management, performance assessment, training, and mentoring. Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments. Supervising Network Support teams to facilitate continual improvements in the Lupin Network environment. Making sure that OS updates and patches are applied effectively and promptly. Enabling high-level performance benchmarks for Network devices.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).

• Certifications relevant to services supported. Certifications carry additional weightage on the candidate’s qualification for the role.

• CCNA certification in must, CCNP in Security or PCNSE certification is good to have.

Workplace type:

On-site Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.