Senior Mortgage Processor

Workers Credit Union; Lower Subansiri; Hybrid; INR 3,369,686 - 5,053,281; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision plans

401(k) with a Safe Harbor Match of up to 4%

Tuition Reimbursement Program

Mental health resources including an Employee Assistance Program

15+ days of paid time off (PTO) per year

Up to 16 hours of volunteer time off (VTO) per year

Job summary

A financial institution is seeking a Senior Mortgage Processor to ensure accurate processing of mortgage applications in a hybrid environment. The role demands 2–4 years of loan file management experience and strong knowledge of regulatory compliance. Responsibilities include preparing disclosure packages, managing communication with borrowers, and supporting the closing process, all while maintaining confidentiality. The candidate must demonstrate attention to detail and effective communication skills.

Qualifications

• 2–4 years of experience managing both mortgage and home equity loan files.
• Strong knowledge of mortgage products, regulatory guidelines (TRID, RESPA, HMDA).

Responsibilities

• Prepare and review initial disclosure packages ensuring compliance.
• Manage government loan files, coordinating with lenders and tracking conditions.
• Support the closing process and ensure confidentiality of borrower information.

Skills

Attention to detail

Strong organization

Effective communication

Customer-focused approach

Proficiency with loan origination systems

Education

High School Diploma or Equivalent

Tools

Loan origination systems

AUS platforms

Document management tools

Job description

Senior Mortgage Processor

Base Pay Range: $26.98/hr - $40.46/hr

Location: Littleton, MA

Department: Mortgage Lending

Reports To: Senior Director, Mortgage Productions

Career Stream: Individual Contributor

Classification: Hybrid

Exemption Status: Non-Exempt

Pay Grade: 9

Function: Responsible for performing a variety of tasks to ensure that mortgage and home equity loan applications are processed accurately and efficiently. Ensures all files are complete and compliant with Workers Credit Union policies, investor requirements, mortgage insurance standards, and applicable government loan regulations.

Essential Job Duties and Responsibilities

• Prepare and review initial disclosure packages, including Loan Estimates, ensuring accurate loan setup and compliance with loan program guidelines.
• Deliver disclosure packages to members via eSign or mail, based on their communication preferences.
• Order and track required third‑party reports such as appraisals, title, flood certifications, tax transcripts, and employment verifications.
• Review borrower documentation for completeness and alignment with AUS findings; request and collect any outstanding items.
• Process home equity applications from approval to closing, including communication with members, delivering required documents, and clearing pre‑closing conditions.
• Monitor and review title and property condition reports, escalating any issues to underwriting as needed.
• Ensure timely submission of loan files to underwriting; update the LOS with verified information and clear conditions as received.
• Manage government loan files, including coordination with lenders, tracking conditions, and providing updates to borrowers, MLOs, and agents.
• Track key milestones such as underwriting timelines, financing contingencies, closing dates, and rate lock expirations; communicate proactively with MLOs.
• Prepare and issue revised Loan Estimates in compliance with TRID for any changes in circumstance.
• Communicate approvals to all relevant parties and conduct pre‑funding audits, including verbal employment verifications.
• Support the closing process and ensure confidentiality of all borrowers and loan information.
• Uphold the Workers Credit Union “Workers Way” culture through daily interactions and behaviors.
• Perform other duties as assigned to support departmental and organizational goals.
• Additional Responsibilities for Senior Mortgage Processor:
  • Serve as a subject‑matter expert and resource for junior processors, providing guidance on complex loan scenarios, regulatory compliance, and internal procedures.
  • Support the training and onboarding of new team members and temporary staff in collaboration with processing leadership.
  • Take ownership of high‑volume or high‑complexity pipelines, including jumbo loans, construction loans, and government‑backed programs.
  • Lead or participate in departmental initiatives aimed at improving processing efficiency, compliance, and member experience.
  • Support the implementation of policy updates, system enhancements, and procedural changes in coordination with mortgage processing leadership.

Other Duties

• May be asked to provide coverage in other WCU branches or departments.
• Adhere to all WCU policies and procedures which include security compliance and following guidelines intended to limit risk exposure to fraud and losses.
• Participate in department and/or organizational projects as directed.
• Perform other tasks or functions as required, requested, necessary or prudent.
• Maintain confidentiality of all member and credit union information and data.
• Regularly demonstrate behaviors as defined by the credit union’s Fundamentals, which are part of the Workers Way culture program.

Education

• High School Diploma or Equivalent Required.

Experience

• 2–4 years of experience managing both first mortgage and home equity loan files from initial disclosure through closing, with proficiency in loan origination systems and regulatory compliance.
• Additional Qualifications for Senior Mortgage Processor:
  • 4–7 years of experience with complex loan scenarios, including jumbo, construction, and government‑backed loans.
  • Demonstrated ability to mentor junior processors, resolve escalated issues, and serve as a subject‑matter expert within the team.
  • Proven record of leading process improvements and maintaining high pipeline efficiency.
  • Recognized for attention to detail, leadership, and commitment to confidentiality and organizational values.

Knowledge, Skills, Abilities, Competencies

• Strong knowledge of mortgage products, regulatory guidelines (TRID, RESPA, HMDA), and loan processing procedures.
• Proficiency with loan origination systems, AUS platforms, and document management tools.
• Key skills include attention to detail, strong organization, effective communication, and the ability to manage multiple files and deadlines simultaneously.
• Customer‑focused approach, confidentiality, adaptability, and collaboration with internal teams and external partners.

Work Environment

• Hybrid work environment: combines remote work with regular on‑site days at the Littleton Headquarters, subject to change based on business needs.

Physical Demands

• This is a largely sedentary role.
• Regularly required to stand, talk, hear, and use hands and fingers to handle, feel or operate objects, tools, or controls and to reach with hands and arms.
• Role routinely uses standard office equipment such as computers, phones, photocopiers/scanners, filing cabinets, and fax machines.

About Workers Credit Union

Since 1914, Workers Credit Union has existed to improve the daily lives of our members. We deliver on our core purpose by partnering with our members to help them make their best financial choices and improve their financial wellness. We call this The Workers Way and it is at the center of everything we do. Through specialized financial counseling, we pioneer a new member experience with high‑touch service and convenient technology. We have grown to over $2.6 billion in assets and serve over 120,000 members, making us one of the top‑performing credit unions in Massachusetts.

Benefits

• Comprehensive medical, dental and vision plans
• Basic life and AD&D insurance, short‑term disability and long‑term disability
• 15+ days of paid time off (PTO) per year
• Up to 16 hours of volunteer time off (VTO) per year
• 11+ paid holidays
• 401(k) with a Safe Harbor Match of up to 4%
• Tuition Reimbursement Program
• Mental health resources including an Employee Assistance Program (EAP)
• Individualized learning and development programs

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Seniority Level

• Mid‑Senior level

Employment Type

• Full‑time

Job Function

• Finance and Sales

Industries

• Banking