Senior MIS Analyst

Fidelity International; Gurugram District; In loco; INR 900.000 - 1.500.000; Tempo pieno

Vantaggi offerti da questo lavoro

Comprehensive benefits package

Flexible working arrangements

Descrizione del lavoro

Fidelity International seeks a Senior Analyst – MIS to join the GCSS team in India. The role combines techno-functional capabilities to deliver first-line support for GC-owned cloud and on-prem systems, including risk and compliance platforms.

You will analyse data, coordinate UAT, and assist in release readiness while working with business product owners and vendor teams to implement enhancements and changes globally.

Competenze

• Experience with GC systems and risk/compliance domains is preferred.
• Knowledge of StarCompliance, IRM ServiceNow is advantageous.
• Strong analytical skills and data interpretation.

Mansioni

• Provide day-to-day user support for GC-owned systems.
• Analyze requirements and data; support UAT and release readiness.
• Support change management and liaise with vendors.
• Collaborate with Tech and vendor teams to resolve BAU issues.
• Develop documentation and end-user training.

Conoscenze

Large IT systems

Cloud & on-prem

Stakeholder management

Data analysis with Excel

Strumenti

Excel

Descrizione del lavoro

Senior Analyst – MIS

Job Type: Permanent. Application Deadline: 01 November 2026.

Department: General Counsel Shared Services. Location: India. Reports To: Manager, GC Systems. Functional Admin Level: Grade 3.

About your team

General Counsel (GC) is a trusted advisor to all parts of Fidelity International Limited (“FIL”), providing high-value independent advisory and assurance expertise through our specialist teams. GC comprises of Legal, Risk, Compliance, Tax, and Public Policy & Strategic Relationship Management. GC Shared Services function (GCSS) is a global centre of expertise currently in Dalian and India, providing operational support and services to the General Counsel function. GCSS Functional administration team (FA team) provides first line business support & manage the functional administration activities for various GC owned systems.

About your role

Join the GCSS Functional Admin team and play a key role in the functional administration of GC-owned technology platforms. This dynamic techno-functional position combines technical expertise with business and functional knowledge to deliver first-line support for both AI-enabled and non-AI cloud-based systems owned by the GC function.

Key responsibilities

• Provide day-to-day support to users for system-related queries and issues, performing initial triage, resolving issues where possible, and escalating more complex issues as needed.
• The role also involves conducting requirements and data analysis, monitoring system adoption and licence utilisation, and supporting user acceptance testing (UAT) and release readiness activities.
• Beyond day-to-day system administration, you will contribute to the change management lifecycle by partnering with business product owners to analyse the requirements, assess data impacts, and support the delivery of new features and enhancements.
• Acting as a business analyst, you will help shape improvements across GC-owned technology platforms, including StarCompliance, IRM ServiceNow, and other strategic systems.
• Provide first-line operational support to business users of GC-owned technology platforms, responding to system-related queries, issues, and requests.
• Collaborate closely with technology and vendor support teams to investigate, troubleshoot, and resolve business-as-usual (BAU) issues.
• Support the delivery of system changes and enhancements initiated by business and technology teams.
• Partner with external vendors to implement system enhancements, configuration changes, and process improvements.
• Participate in requirements gathering, business analysis, user acceptance testing (UAT), and release readiness activities throughout the change lifecycle.
• Develop and maintain documentation, including standard operating procedures, process guides, system data flows, and training materials, while delivering end-user training as required.
• Build and maintain strong relationships with stakeholders across business, technology, and vendor teams.
• Analyse and interpret complex datasets using Excel and other analytical tools to support decision-making, system optimisation, and operational reporting.
• Apply working knowledge of Risk and Compliance processes to support the effective administration and enhancement of GC-owned technology platforms.

Skillsets required

• High level technical understanding of large IT systems including Cloud, SAS or on-prem systems.
• Experience or knowledge in General Counsel functions, Risk/Compliance, Star Compliance, IRM ServiceNow platform is preferred but not mandatory.
• Team player with excellent stakeholder management capabilities, while being proactive and adaptative.
• Analytical mindset with the ability to assess complex situations, identify risks and develop practical solutions effective at a global level.

Feel rewarded

• We’ll offer you a comprehensive benefits package.
• We’ll value your wellbeing and support your development.
• And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us.

For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

Experience Level Senior Level