Senior Manager, Technical Consulting

Salesforce; Pune District; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

Salesforce is seeking a Senior Manager, Technical Consulting (Insurance and Financial Services) to lead and grow the Insurance & Financial Services practice within the Global Delivery Centre. You will mentor Architects, manage up to 35 reports, and drive delivery on complex multi-cloud engagements.

You will partner with Delivery Managers and clients to architect scalable solutions using Salesforce’s Insurance & Financial Services Cloud, while shaping methodology, enabling teams, and recruiting

Qualifications

• Experience leading large multi-cloud delivery projects in Insurance/FS.
• Ability to mentor architects and manage large teams.
• Strong client advisory and delivery leadership.

Responsibilities

• Lead a team of Technical Consultants, Architects and Managers with up to 35 reports.
• Hire, train, and mentor team members in Insurance/FS or Healthcare domains.
• Act as trusted advisor to clients, guiding deployment of emerging technologies.
• Grow Insurance and Financial Services practice and contribute to knowledge base.
• Collaborate with Delivery Managers and Solution Architects to design solutions.

Skills

People leadership

Technical consulting

Insurance & FS domain

Solution architecture

Recruiting & coaching

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Department Description

Salesforce Professional Services - Global Delivery Centre (GDC) focuses on delivering strategic engagements that define transformational opportunities and execution of change programs. We are the trusted delivery partner for Salesforce Professional Services that ensures end to end multi-cloud delivery capabilities across all Salesforce technologies and scales with agility for successful customer outcomes! We at GDC strive to foster growth & innovation and enable for Salesforce Professional Services with focus on performance, productivity & impact.

Role Overview

Salesforce is currently seeking a Sr Manager, Technical Consulting (Insurance and Financial Services) to join our Global Delivery Centre (GDC) team. Our Manager, Technical Consulting role plays a meaningful part in managing, training, and building the careers of our technical consulting team. We are key players in this objective, as they can use Industry Cloud functionality to deliver customer requirements quickly with minimal customization.

In addition to people leadership, career coaching, and project oversight responsibilities for the team, you will build our Insurance and Financial Services practice through leading internal initiatives, contributing to the technical practice business plan, developing methodology, creating team enablement, onboarding new architects, and recruiting to build the team.

This role is 25% billable and in addition to team leadership, you will work with our customers and partners as a senior technical architect to solve critically important business challenges using Salesforce’s Insurance and Financial Services Cloud.

Responsibilities

• You’ll have up to 35 reports under your scope of responsibility. You will be required to deliver technical work (as a senior technical architect) on Financial Services domain projects at 25% utilization and balance that with leading your team of Technical Consultants, Architects and Managers.
• You’ll be responsible for hiring, training, and mentoring our Technical Consultants on Insurance and Financial Services or Healthcare so they can implement successfully in turning the program design of our Solution Architects and Technical Architects into highest-quality solutions that meets the customers’ needs.
• Serve as a trusted advisor to the client, guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value
• Identify and lead internal critical initiatives to grow the Insurance and Financial Services consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise
• Work closely on projects with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs