Senior Manager – Speaker Growth

BharatPe; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

BharatPe is seeking an execution-driven candidate to drive strategic growth, operational excellence, and merchant retention for its Soundbox business. You will sit at the intersection of Merchant Experience, Revenue, and Sales to own end-to-end initiatives that scale device adoption, optimize lifecycle costs, and unlock new monetization channels.

The role involves coordinating with Network and Sales teams, driving on-ground initiatives, and collaborating with Product and Tech to enhance merchant

Responsibilities

• Create and run a regular program cadence with the Network team covering new programs, Soundbox targets and sales-team issue resolution
• Own end-to-end execution of sales led initiatives for new Soundbox sales, & retention of merchants through on-ground support
• Co-ordinate with sales for running limited time contest for sales team to drive Soundbox engagement
• Reduce regional stock issues and co-ordinate with other teams to resolve recurring field issues
• Establish, monitor, and enforce end-to-end programs for merchant escalation to improve TAT for complaint resolution and reduce churn/return
• Improve Soundbox recovery from inactive merchants to save CapEx
• Turn merchant service touchpoints into structured merchant win-back & retention campaigns to drive higher engagement
• Collaborate with Product & Tech to drive shipping & adoption of merchant experience products

Skills

SQL

Job description

… a truly aspirational brand, one of India’s fastest growing fintech companies that offers a range of financial services & products for merchants, kirana store owners and end consumers. Valued at over $2.8 Bn within a short span of 3+ years, we focus on empowering small business owners and retailers with business ranging from QR & PoS payments to easy loans to high-yield investment products which in turn enables them to grow and transform. On the consumer side, we run two aspirational brands – postpe (India’s fastest growing BNPL) and 12% club (India’s only zero spread club). We understand that business and culture are two sides of the same coin. So, alongside business, we are equally focused on building a culture where employees succeed unconditionally.

We believe we are in an ever-evolving space with immense opportunity to build for Bharat! Our people will enable this journey with their ideas, innovations, capabilities and execution rigor as we design and scale our systems and processes. You might feel overwhelmed and challenged but remember every challenge is an opportunity!

We value diversity, where we encourage different points of view, ways of thinking, new capabilities to strengthen and improve the lives of our customers. And that is not all, we have a lot of fun while we explore new ideas, solve real problems, collaborate, connect — and we do it all together.

Connect with us over social media, coffee, or call. We promise to excite you with an opportunity that will “change the game”!

Responsibilities will include …

About the Role

We are seeking an execution-driven candidate to drive strategic growth, operational excellence, & merchant retention for our Soundbox business. In this role, you will sit at the intersection of Merchant Experience, Revenue, & Sales to own end-to-end initiatives that scale device adoption, optimize lifecycle costs, & unlock new monetization channels.

• Create and run a regular program cadence with the Network team covering new programs, Soundbox targets and sales-team issue resolution
• Own end-to-end execution of sales led initiatives for new Soundbox sales, & retention of merchants through on-ground support
• Co-ordinate with sales for running limited time contest for sales team to drive Soundbox engagement
• Reduce regional stock issues and co-ordinate with other teams to resolve recurring field issues
• Establish, monitor, and enforce end-to-end programs for merchant escalation to improve TAT for complaint resolution and reduce churn/return
• Improve Soundbox recovery from inactive merchants to save CapEx
• Turn merchant service touchpoints into structured merchant win-back & retention campaigns to drive higher engagement
• Collaborate with Product & Tech to drive shipping & adoption of merchant experience products

Revenue & Cost Initiatives

• Identify & launch new revenue streams by developing ads pipeline & monetization initiatives for merchants
• Collaborating with external partners to execute cross-selling opportunities to existing Soundbox merchants
• Launch omnichannel initiatives to improve collection from existing merchants
• Work with current & new vendors on capability, roadmap, capacity, quality systems & innovation pipeline for Soundbox
• Track vendor POs for new Soundbox supply and own channel demand planning
• Work with logistics to track allocation to sales and warehouse, and manage reverse inventory movement
• Ensure smooth coordination between internal teams (Operations, Merchant Support, Business, Product & Tech) and external vendors for process improvements

Operations & Process Excellence

• Build a strong understanding of Soundbox device lifecycle across pre-sale to post-sale
• Work with Product and Tech teams to improve merchant journey, & app experience

Data & Insights

• Write SQL to run deep analysis on device, merchant and transaction data to size a problem or check a hypothesis
• Build & maintain trackers/dashboards on key metrics like sale, active%, recovery, resolution TAT, revenue/device
• Ensure data accuracy & reporting hygiene: Use data to identify trends, highlight issues & support decision-making