Senior Manager Software Engineering Observability Kafka Monitoring

Salesforce, Inc.; Hyderabad; On-site; INR 7,000,000 - 10,000,000; Full time

Job summary

Salesforce is seeking a Senior Manager of Software Engineering to lead a team of 8–10 engineers building the Anomaly Alerting platform. You will guide people, own the system, and help make our warnings smarter and more automatic.

You will collaborate with Salesforce teams across the org (Slack, Sales Cloud) to identify problems, drive reliability, and communicate progress to our US partners. Expect to mentor engineers and shape technical strategy.

Qualifications

• Must have prior experience managing 8–10 software engineers.
• Strong ability to build and optimize data pipelines (ETL).
• Experience running systems on AWS or GCP.
• Familiarity with observability tools.
• Experience with ML concepts and anomaly detection.
• Willingness to work with cross-functional teams across Salesforce.

Responsibilities

• Lead 8–10 engineers across one or two teams and foster a collaborative culture.
• Ensure alerting system is scalable, reliable, and auto‑drives issue detection.
• Partner with other Salesforce tech teams (Slack, Sales Cloud) and communicate with US teams.
• Guide technical direction and contribute in meetings within first 60–90 days.

Skills

People management

Team leadership

Data pipelines (ETL)

Cloud platforms (AWS/GCP)

Observability

Machine Learning basics

Stakeholder communication

Tools

OpenTelemetry

Kafka

Grafana

Druid

ClickHouse

Prometheus

Terraform

Job description

Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

You will be a Senior Manager of Software Engineering leading a team of 8 to 10 engineers. Your team builds the “Anomaly Alerting” platform. This is a smart system that watches for strange changes in data and sends out warnings. Your job is to guide the people, own the system, and help make our warning alerts smarter and more automatic.

What You’ll Actually Be Doing

• Day-to-day work: You will make sure our alerting system is fast, strong, and does not break as it grows. You will lead projects that make the system do the hard work so other teams don’t have to set up alerts by hand.
• Leading the way: You will manage 1 to 2 teams (8 to 10 engineers). You will build a happy, helpful culture where people work well together.
• Working together: You will partner with other tech teams and groups across Salesforce (like Slack and Sales Cloud) so they can find and fix problems much faster. You will also speak for your team in meetings and work closely with our teams in the US.
• Early goals & impact: In your first 60 to 90 days, you will learn the ropes, start leading in meetings, team up with the US groups, and make a real difference on our biggest goals.

You’re Our Person If...

• You have experience being a manager and leading 8 to 10 software engineers.
• You know how to handle huge amounts of data and build data pipelines (ETL).
• You have experience running systems on big clouds like AWS or Google Cloud (GCP).
• You have worked with tools that monitor system health (Observability).
• You have some experience with Machine Learning and know how to spot strange patterns in data (Anomaly Detection).
• You are able to work in the office as the company requires (no travel is required for this role).

Even Better If...

• You have deep, hands‑on experience building Machine Learning tools that send out alerts.
• You already know how to work with Salesforce products like Agentforce, Commerce Cloud, or Slack.

Tech Stack:

• Cloud & Compute: AWS, GCP, and Kubernetes (EKS/GKE) for stateless, scalable multi-cloud orchestration.
• Infrastructure as Code: Terraform for resilient, automated platform provisioning across environments.
• Edge Ingestion: OpenTelemetry (OTel) for standardized instrumentation, and Vector/Fluent Bit for high-throughput log routing.
• Message Buffering: Apache Kafka to ingest billions of telemetry events, ensuring durable, decoupled data pipelines.
• Stream Processing: Apache Flink for real-time log parsing, rolling aggregations, and anomaly detection before storage.
• Backend Languages: Java for building heavy stream‑processing applications, supplemented by Go and Python for operators and tooling.
• Ad‑Hoc OLAP Analytics: Apache Druid to power sub‑second, interactive dashboard queries over massive historical datasets.
• Log & Trace Storage: ClickHouse for fast columnar event storage, natively tiered to AWS S3 / GCP Cloud Storage for cost‑effective cold storage.
• Time‑Series Metrics: VictoriaMetrics, M3DB, or Prometheus to ingest and compress millions of high‑cardinality metric rollups.
• Visualization & Alerting: Grafana and Apache Superset for single‑pane‑of‑glass UI, paired with Prometheus Alertmanager for incident routing.
• A demonstrated, genuine AI‑first approach to engineering — using AI to move faster, build fluency across the stack, and contribute well beyond your core specialty.
• Experience using AI tools (e.g., Claude Code, GitHub Copilot, Codex, Cursor, etc.) in development workflows.
• Advanced prompt engineering skills and the ability to write precise, structured prompts and cultivate the system context that makes AI outputs reliable, secure, and production‑ready.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Requirements: