Senior Project Manager

Salesforce; Pune District; On-site; INR 4,000,000 - 10,000,000; Full time

Job summary

Salesforce in Pune is seeking a senior Delivery Leader to steer enterprise Salesforce transformations across multi-cloud environments. You will partner with executives, architects, and global delivery squads to drive ROI and scalable, agile delivery.

Ideal candidates bring 15+ years in IT services, deep Salesforce knowledge, and strong communication with C-suite stakeholders. Willingness to travel internationally or domestically is expected as needed.

Qualifications

• 15+ years in IT services with 8+ years leading enterprise Salesforce implementations.
• Proven multi-cloud Salesforce transformations across Sales, Service, Experience Clouds.
• Advanced proficiency with AI-augmented productivity suites and agentic delivery.
• Deep Salesforce architecture understanding; collaborate with Enterprise Architects.
• Executive presence; communicate clearly with C-suite executives and sponsors.
• Salesforce Core Consultant Certifications: Sales Cloud, Service Cloud, Experience Cloud.
• Advanced project/Agile certifications: PMP, PMI-ACP, SAFe, PRINCE2, CSM/PSM II.
• Hands-on experience with JIRA, ADO, MS Project, Smartsheet, and Google Workspace.
• Willingness to travel internationally or domestically as needed.

Responsibilities

• Lead enterprise Salesforce delivery across multi-cloud projects and programs.
• Define and govern the complete delivery lifecycle, budgets, and timelines.
• Scale Agile delivery architectures across global, cross-functional teams.
• Architect integrated portfolio roadmaps with data-driven reporting.
• Engage with C-suite and steering committees for alignment and risk management.
• Enforce quality governance, standards, and continuous improvement.
• Optimize resource and budget planning across multi-shore delivery.
• Coordinate time zones to support global delivery schedules.

Skills

Salesforce leadership

Stakeholder mgmt

AI productivity

Agile delivery

SAFe Scrum

Multi-cloud Salesforce

Executive communication

JIRA

Azure DevOps

MS Project

Smartsheet

Google Workspace

Travel readiness

Tools

JIRA

Azure DevOps

MS Project

Smartsheet

Google Workspace

Job description

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

What We Expect

• AI-First Delivery & Agentic Productivity Strategy: Champion and strategically scale the adoption of authorized AI technologies and prompt engineering across your delivery teams. Actively utilizing advanced AI tools, developer assistants (e.g., Cursor, Claude), and agentic evaluation frameworks to accelerate implementation, eliminate operational friction and compress overall project delivery timelines.
• Performance Evaluation & ROI: "Collaborate with customers develop evaluation frameworks to measure AI performance for their specific use cases."
• Enterprise Delivery & P&L Governance: Plan, direct, and oversee the complete enterprise Salesforce delivery lifecycle. Own financial performance at the program level - managing macro-scope, multi-track timelines, systemic risks, and cross-project dependencies while driving high-quality business outcomes and aggressively protecting Sold vs. Delivered margins.
• Scale Agile & Delivery Leadership: Champion and institutionalize Agile delivery architectures using Scrum, Lean, and SAFe frameworks. Drive multi-track sprint execution, rigorous backlog prioritization, predictive flow metrics, and foster high-performing, self-organizing, cross-functional global delivery squads.
• Strategic Planning & Portfolio Roadmap Management: Architect and govern integrated portfolio plans and long-term delivery roadmaps. Ensure transparent, data-driven progress reporting, proactive macro-risk visibility, and complex technical dependency management across the global engagement lifecycle.
• C-Suite & Executive Stakeholder Management: Serve as trusted advisor to senior leaders. Drive alignment across global organizations through executive communication, steering committees, and proactive escalation management.
• Quality Governance & Institutional Excellence: Design and enforce delivery governance, engineering standards, and quality benchmarks. Implement quality checkpoints to ensure compliance and continuous improvement.
• Strategic Resource & Capital Optimization: Orchestrate and optimize multi-shore resource demand planning, manage complex program budgets, accurate forecasts, and financial reconciliation while engineering mitigation strategies for structural delivery risks.
• Global Synchronisation & Timezone Flexibility: Maintain the structural timezone flexibility required to ensure seamless synchronisation, seamless governance, and executive support across global delivery regions (AMER/EMEA/APAC).

Requirements

Must Have

• 15+ years of total experience in the IT consulting/services industry, with 8+ years of dedicated experience leading complex, enterprise-scale Salesforce implementations.
• Proven track record managing multi-cloud, highly integrated Salesforce transformations across Sales Cloud, Service Cloud, Experience Cloud, and/or specialised Industry Clouds.
• Advanced, practical proficiency with AI-augmented productivity suites and LLMs (e.g., Gemini, NotebookLM) alongside a clear, actionable vision for applying an Agentic Delivery approach to project tracking, documentation, and risk forecasting.
• Deep, authoritative understanding of the Salesforce ecosystem architecture and delivery lifecycle, with a demonstrated history of collaborating with Enterprise Architects and Technical Leads to map technical scope to business outcomes (hands-on configuration is not required).
• Stellar executive presence with a demonstrated ability to communicate clearly, confidently, and assertively with C-suite executives, global sponsors, and enterprise steering committees.
• Salesforce Core Consultant Certifications (at least two or higher-tier equivalent):
• Sales Cloud Consultant
• Service Cloud Consultant
• Experience Cloud Consultant
• Advanced Project / Scaled Agile Management Certification (at least one):
• PMP, PMI-ACP, SAFe Practice Consultant (SPC), SAFe Agilist, PRINCE2 Practitioner, or Senior Scrum Master credentials (CSM, PSM II).
• Expert-level command over modern enterprise project management, portfolio tracking, and collaboration platforms such as JIRA, Azure DevOps (ADO), MS Project, Smart sheet, and Google Workspace.
• Flexibility and willingness to travel internationally or domestically on a need basis.

Desirable / Nice To Have

• Extensive experience delivering localised or global Salesforce transformations within highly regulated sectors: Healthcare and Life Sciences (HLS), Financial Services (Fins), or Consumer Goods / Retail Cloud.
• Strong functional awareness of data streaming and mid-tier enterprise connectivity strategies, including MuleSoft, Salesforce Data Cloud, and real-time, event-driven architectures.
• Salesforce Agentforce Specialist or Legend certifications, with a proven playbook for managing and delivering Agentforce-enabled autonomous AI agent work-streams.

Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

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