Senior Manager, Societal Impact Programs - Middle East & Asia

Udacity; Secunderabad; Remote; INR 62,11,000 - 79,86,000; Full time

Job summary

A leading online learning platform seeks a skilled project/program manager to oversee large-scale Societal Impact Programs focused on partnerships with governments and enterprises in the GCC region. Required qualifications include fluency in English and Arabic, extensive project management experience, and the ability to work independently and handle senior stakeholders. The role offers flexible work options and comprehensive benefits.

Benefits

Flexible working hours

Paid time off

Comprehensive medical insurance

Quarterly wellness day

Unlimited access to Udacity Nanodegrees

Qualifications

• 7+ years of experience in end-to-end project management, partnerships, and client management.
• Experience with government and semi-governmental entities in UAE and KSA.
• Ability to drive initiatives and execute independently.

Responsibilities

• Act as project/program manager for large scale projects.
• Manage senior clients and partner teams directly.
• Measure, analyze and report on program impact outcomes.

Skills

Fluent in English and Arabic

Strong analytical skills

Project management experience

Ability to handle senior stakeholders

Communication skills

Problem-solving skills

Job description

About Us

Udacity is now an Accenture company, and exciting things are happening! We are on a mission of forging futures in tech through radical talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our rapidly growing global organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey.

As a Societal Impact Programs Team, we enable governments, foundations and enterprises around the world to fulfill their societal impact objectives. Our global programs improve the livelihoods of diverse populations and workforces through radical, large-scale talent transformation journeys around the skills of the future! This role is an exciting one that will offer a mix of project management and partnership/client management. You will be responsible for developing, managing, tracking, and ensuring success of our Societal Impact Programs. One of the main value drivers in Societal Impact Programs is career outcomes, and the ability to ensure that career outcomes are achieved, tracked, and communicated across our government programs is critical. While you don’t have to be a tech expert yourself, you’re required to have knowledge about the tech job market and the skills demanded in it per country & region. Your performance will be measured by how you manage existing partnerships and coordinate with Udacity’s various sub-teams including the business development team, the student experience team, the operations team, external global partners and other stakeholders to ensure stellar partner success, incredible student outcomes and broader societal impact.

Udacity is the place for you if you are looking to be a part of something fast paced, impactful and inspiring. If you are solution-driven, comfortable with ambiguity, people-focused and looking to create impact, then this role is what you’ve been looking for!

Responsibilities

• Act as a project/program manager for large scale projects with various entities, including government entities, semi-government entities, enterprises and donor corporations, primarily in the Middle East with a focus on UAE and KSA (and the GCC more broadly, if needed)
• Manage senior clients and partner teams directly and independently
• Manage the end-to-end execution of Societal Impact and Enterprise programs
• Measure, analyze and report on program impact outcomes while tracking against KPIs
• Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty and driving strong renewal and upsell rates
• Coach customers to be product experts and train their teams on Udacity methodology so they become increasingly self-sufficient
• Identify common customer challenges and actively suggest better solutions
• Problem-solve and conceptualize program elements to achieve desired outcomes
• Manage the pre-launch processes of Societal Impact and Enterprise programs
• Liaise between internal and external stakeholders at key milestones to deliver strong program outcomes
• Act as the main point of contact for partners and Udacity’s student experience team when they have concerns or suggestions, and help resolve any issues
• Support in career-building efforts
• Establish and build relationships with local government and semi-governmental entities, NGOs, top-tech firms, and universities, to develop and roll-out training at a large scale
• Contribute to quarterly and annual targets for revenue and users generated through partnerships
• Nurture and maintain relationships with integrity and professionalism

What We Value

• Required: Ability to speak and write in English and Arabic fluently and idiomatically
• 7+ years experience in end-to-end project management, partnerships and client management, ideally in consulting, education/training, or technology
• Experience with government and semi-governmental entities in UAE and KSA
• Strong analytical, verbal, and written communication skills
• Comfort manipulating large sets of data and developing insightful presentations
• Proven track record managing complex projects with multiple stakeholders across geographies
• Ability to handle mid to senior level stakeholders and interfacing with partner teams independently
• Ability to quickly identify opportunities, collaborate with multiple team members and influence decision makers
• Ability to drive initiatives, execute independently and be resourceful
• Strong organizational and documentation skills, ability to meet deadlines and manage several work streams simultaneously
• Adaptability and curiosity in a fast-paced dynamic environment
• Passion for learning and opportunity, digital transformation and tech-related projects
• A strong team player who enjoys collaborating, asking for and providing help when necessary
• Willingness to travel within the GCC if necessary and occasionally regionally/globally

Benefits

• Experience a rewarding work environment with Udacity's perks and benefits!
• At Udacity, we offer you the flexibility of working from home. We also have in-person collaboration spaces in Mountain View, Cairo, Dubai and Noida and continue to build opportunities for team members to connect in person
• Flexible working hours
• Paid time off
• Comprehensive medical insurance coverage for you and your dependents
• Employee wellness resources and initiatives (access to wellness platforms like Modern Health)
• Quarterly wellness day off
• Personalised career development
• Unlimited access to Udacity Nanodegrees

Compensation at Udacity, an Accenture company, varies depending on a wide array of factors, which may include but are not limited to location, role, skill set, and level of experience. As required by local law, Udacity, an Accenture company, will provide a reasonable range of compensation.

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Udacity is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities, and is committed to providing veteran employment opportunities to our service men and women. Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

Udacity's Values

Obsess over Outcomes - Take the Lead - Embrace Curiosity - Celebrate the Assist