Senior Manager - Service Delivery and Digital Transformation

Ernst & Young LLP ( EY India ); Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Ernst & Young LLP ( EY India ) in Bengaluru seeks a Digital Senior Manager to lead teams, oversee end-to-end service delivery, and drive technology initiatives across automation, cloud, and data visualization. The role requires 15-20 years of experience across multiple domains and a track record in managing large programs.

The position involves coordinating with onshore stakeholders, guiding transformation projects, and traveling for client engagements as needed from our Bangalore office.

Qualifications

• Bachelor's/Master’s degree in Computer Science, Engineering, Information Systems Management, Accounting, Finance or related field with adequate industry experience.
• 15-20 years’ experience in operational and project/program management.
• Strategize and outline goals and objectives of the program.
• Monitor multiple projects through the entire program cycle.
• Manage day-to-day detailed aspects of multiple projects and coordinate resources.
• Communicate program objectives, goals, and progress to program directors and executives.
• Experience in leading organization-wide Tech Initiatives across Automation – RPA, SharePoint/React, .NET, Web Portal development, Cloud.
• Transformation – Business Process Reengineering and Optimization.
• Data Visualization – PowerBI, Spotfire.
• Knowledge to manage Financial Accounting engagements across domains.
• Ability to manage tight deadlines and multiple initiatives.
• Experience with Agile methodologies.
• Awareness on cloud technologies.
• Travel for client engagements.

Responsibilities

• Develop strong relationships with onshore stakeholders and manage expectations on service delivery.
• Build Centralized Data storage system.
• Build Data Strategies for the team.
• Understand sources and target sources by understanding the GDS Assurance business.
• Identify and create new service offerings and solutions.
• Ensure high quality, consistent and efficient service for project teams across areas/regions.
• Manage operational aspects of project management: resources, metrics & reporting, performance and risk management.
• Build strong relationships with local teams and clients; expand scope of work for GDS.

Skills

Agile methodologies

Project management

Team leadership

Data Visualization

Education

Bachelor's/Master's degree in CS/Engineering/IS/Accounting or related field

Tools

SharePoint

React

NET

Cloud technologies

PowerBI

Job description

Service Delivery - Senior Manager

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

Position Name-Senior Manager Position Details

As part of our EY‑Assurance Team, the Digital Senior Manager will be responsible for working closely and leading teams with associates, seniors, team leaders, assistant managers, and handling service delivery for an Area/Region/Solution/Sector. The principal objectives will be to ensure that consistent and high‑quality service is provided by the team by taking end‑to‑end project ownership and accomplishing the define goals. The Innovation Manager is responsible for the overall success of implantation of solutions/ideas that can bring more business or can bring efficiencies by digitalize the manual work.

Requirements (including experience, skills and additional qualifications)

Requirement & Qualification A Bachelor's/ Master’s degree (BE/BTech/MCA/MTech & MBA) in Computer Science, Engineering, Information Systems Management, Accounting, Finance or a related field with adequate industry experience. 15-20 years’ experience (demonstrated competence, depth, and breadth) of operational and project/Program management experience Strategize and outline goals and objectives of the program Monitor multiple projects through the entire program cycle, Manage the daytoday detailed aspects of multiple projects, Coordinate and utilize resources for multiple projects in the program Communicate program objectives, goals, and progress to program directors, executives, upper management, and stakeholders Experience in independently leading the organization wide Tech Initiatives along with managing the delivery of those initiatives spanning across Automation – Robotics Process Automation, SharePoint/ React, .NET, Web Portal development, Cloud etc. Transformation – Business Process Reengineering, Business Process Optimization Data Visualization – PowerBI, Spotfire etc. Knowledge & ability to manage Financial Accounting engagements across domains Ability to manage tight deadlines and multiple strategic initiatives simultaneously. Prior experience with agile methodologies and practices Awareness on cloud technologies is required The individual will assist the management team in developing and coaching team members as well as ensuring that resources are deployed in the most effective manner While the individual will be based at our Bangalore office, the role requires the person to travel to other countries on a short or long-term basis for client engagements. Good to have PMP Certifications or equivalent certification Scrum Product Owner or Scrum Master Certifications

Key Responsibilities

• Develop strong relationship with onshore stakeholders (Area’s leadership and champion network) and manage their expectations on service delivery


• Building Centralized Data storage system


• Building Data Strategies for the team


• Built good understanding of Sources and Target sources by understanding the GDS Assurance Business.


• Responsible for identifying and creating new service offerings/Solutions


• Responsible for ensuring high quality consistent and efficient service is provided by the team to the Project teams of different areas/regions


• Responsible for managing the operational aspects of Project management such as, resource management, Metrics & Reporting, performance management and elements of risk management


• In addition, the Manager will be responsible to build strong relationships with local teams and clients, identifying areas where GDS can improve quality of, and increase the scope of work


• Experience in coordinating projects and interdependencies between various projects within the program

Additional skills requirements

• Excellent written, oral, presentation and facilitation skills


• Ability to coordinate multiple projects and initiatives simultaneously through effective prioritization, organization, flexibility and self‑discipline.


• Must have demonstrated project management experience.


• Knowledge of firm’s reporting tools and processes.


• Proactive, organized and self‑sufficient with ability to priorities and multitask.


• Analyses complex or unusual problems and is able to deliver insightful and pragmatic solutions.


• Ability to quickly and easily create/ gather/ analyze data from a variety of sources.


• A robust and resilient disposition able to encourage discipline in team behaviors

What we look for

A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment An opportunity to be a part of market‑leading, multi‑disciplinary team of 7200 + professionals, in the only integrated global assurance business worldwide. Opportunities to work with EY GDS Assurance practices globally with leading businesses across a range of industries

What working at EY offers

At EY, we’re dedicated to helping our clients, from startups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi‑disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.