Assistant Manager-Deputy Manager-Service Excellence

EY; Gurugram District; Sur place; INR 1 800 000 - 2 800 000; Plein temps

Résumé du poste

EY in Gurgaon is seeking an Assistant Manager/Deputy Manager – Service Excellence to lead process improvements and digital transformation across EY's Global Delivery Services domain. The role emphasizes Lean Six Sigma, change management, and cross-functional collaboration to deliver measurable value.

The position requires 5–8 years of experience in project and change management, with exposure to large programs and a drive for operational excellence.

Qualifications

• Lean Six Sigma Green Belt mandatory; Black Belt preferred.
• Experience in large-scale transformation workstreams.
• Proven experience driving continuous improvement culture.
• Strong knowledge of process re-engineering, Lean Six Sigma (DMAIC), and Project Management.
• Mentoring teams and leading end-to-end improvement projects.

Responsabilités

• Drive innovation-led digital transformation to simplify processes, reduce cost, and improve cycle time.
• Identify trends, variations, and inefficiencies to establish a robust continuous improvement framework.
• End-to-end ownership of change initiatives from opportunity identification through governance to delivery.
• Collaborate with service delivery teams to drive operational excellence across quality, delivery, and productivity metrics.
• Manage and influence business stakeholders across multiple levels and build strong working relationships.

Connaissances

Lean Six Sigma Green Belt

Project management

Change management

Data analysis

Minitab

RPA

Mentoring teams

Statistical analysis

Formation

Graduate/MBA

Outils

Minitab

BPMS

Microsoft Office

RPA tools

Description du poste

Assistant Manager-Deputy Manager-Service Excellence

Location: Gurgaon

Other locations: Anywhere in Country

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Role title

Assistant Manager /Deputy Manager – Service Excellence

Job Summary

Global Delivery Services (GDS) is a driving force behind EY’s globalization – currently incorporating Procurement, Talent, Finance and Accounting, IT, Risk management, Talent, Creative Agency, Learning Solutions and Program Execution Services – it aims to achieve effectiveness and efficiency in order to provide sustainable value and is at the core of EY’s most notable transformation projects.

Job Title : Assistant Manager /Deputy Manager

Accountabilities

• Assess, identify, and drive process improvements usingLean Six Sigma (LSS), emerging technologies, and relevant external ecosystems.
• Business requirement gathering and stakeholder alignment
• Process assessment and solution design
• Development of clear business cases
• Scope definition and implementation ownership
• Validation of outcomes against predefined acceptance criteria
• Drive innovation-led digital transformation to simplify processes, reduce cost, and improve cycle time.
• Evaluate available digital and automation solutions and recommend fit‑for‑purpose, scalable solutions aligned to business priorities.
• Identify trends, variations, and inefficiencies to establish a robust continuous improvement and monitoring framework.
• Support enterprise operational efficiency initiatives with a clear focus on value delivery and customer impact.
• Take end‑to‑end ownership of change and transformation initiatives, from opportunity identification through structured governance to delivery.
• Independently create value for internal and external stakeholders by applying strong process improvement, project management, and change management expertise.
• Manage and influence business stakeholders across multiple levels, building strong and effective working relationships.
• Collaborate as a team member to ensure seamless delivery of internal projects and programmes.

Required experience:

• 5–8 years of total professional experience, with strong hands‑on expertise in project management and change management.
• Demonstrated experience in managing or supporting workstreams within large‑scale transformation initiatives.
• Proven exposure to driving a quality and continuous improvement culture within an organization.
• Lean Six Sigma Green Belt (mandatory); Black Belt preferred, with the ability to mentor teams and drive breakthrough improvements.
• Preferred experience working on client‑facing engagements with large global organizations.
• Ideal background includes experience in Big 4 firms, global management consulting organizations, or blue‑chip enterprises (e.g., Accenture, IBM), with an appropriate consulting or transformation focus.
• Strong knowledge ofBusiness Process Re‑engineering, Lean Six Sigma (DMAIC), and Project Management, including practical application of relevant tools and methodologies.
• Proven experience inmentoring teams and managing end‑to‑end improvement projects, from initiation through review and closure.
• Strong facilitation and training capability, with experience conductingGreen Belt and Six Sigma awareness programs.
• Excellentcommunication and interpersonal skills, with the ability to influence delivery teams and lead consultative engagements.
• Assertive and confident professional with a strong orientation towardstatistical analysis, collaboration, and leading cross‑functional teams without direct reporting authority.
• Advanced capability indata analysis and visualisation, enabling fact‑based discussions and stakeholder alignment on improvement actions.
• Ability to work closely withservice delivery teams to drive operational excellence across quality, delivery, and productivity metrics.
• Hands‑on experience incontinuous improvement initiatives (e.g., Kaizen) and other quality programs to embed and sustain a quality‑driven culture.
• Ability toconceptualise, design, and develop quality and process improvement training modules aligned to business needs.

Otherskills

• Exposure to Robotic Process Automation (RPA) and other digital transformation tools will be an added advantage.
• Experience working with BPMS (Business Process Management Systems), either through implementation or formal training.
• Self‑starter with the ability to work independently, demonstrate initiative, and apply structured problem‑solving.
• Effective facilitation skills, with experience scheduling and leading workshops, interviews, and working sessions.
• Proficient in Minitab and Microsoft Office tools (PowerPoint, Excel, Word) for analysis, documentation, and executive communication.

Education

Graduate/ MBA

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