Senior Manager - Service Delivery

Vistra; India; Hybrid; INR 2,800,000 - 4,000,000; Full time

Benefits offered by this job

Hybrid working arrangement

Insurance benefits

Career prospects

Job summary

Vistra in Indore, India, seeks a Senior Manager - Service Delivery to lead client-facing delivery within the Management Accounts domain. The role reports to the Senior Manager and sits in a full-time, permanent capacity with regional scope across India.

The ideal candidate brings 6–10 years of CA post-qualification experience, strong IFRS knowledge, and a preference for KPO/BPO backgrounds. Collaboration and ownership are key parts of the role, with hybrid working arrangements.

Qualifications

• CA with post-qualification experience ranging from 6-10 years
• IFRS knowledge would be an added advantage
• KPO/BPO background would be preferred
• Chartered Accountant (Both Groups passed) - Mandatory
• ACCA - Dip IFRS

Responsibilities

• Ensure all deliverables are completed on time per the SLA with the client
• Manage assigned client portfolio and mentor teams for goal congruence
• Provide volume-related metrics, staff utilization and forecasts to senior management for resource planning
• Seek guidance from senior management on sensitive issues beyond self-influence
• Act as Subject Matter Expert and develop knowledge on cross-functional subjects (VAT, Payroll tax, Corp. Tax)
• Identify key roles within the team and develop succession plans

Skills

Strong communication

Team player

IFRS knowledge

Education

Chartered Accountant

ACCA - Dip IFRS

Job description

Job Title: Senior Manager - Service Delivery

Posting Start Date: 10/6/26

Job Description

It’s never been a more exciting time to join Vistra.

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.

We have an exciting opportunity for you to join our team asService Delivery Manager- Management AccountsReporting to theSenior Managerthis full-time and permanent position is based in Indore, India]and offers regional coverage, allowing you to make a significant impact to ourmanagement accounts departmentand its’ growth.

Key responsibilities:

• Ensuring all deliverable are accurately completed on time as per the agreed SLA with client
• Manage assigned client portfolio, actively motivate, counsel and support teams for goal congruence.
• Provide volume related matrix, alongside staff utilization and forecasted changes to the senior management to ensure correct resourcing level are in place.
• Seek guidance from Sr. management in case of sensitive issues (out of control of self-influence)
• Work as Subject Matter Expert and develop knowledge on cross functional subject (VAT, Payroll tax, Corp. Tax)
• Identify key roles within the team and develop succession plan for team members to be able to fill these roles.

Key requirements:

• Strong team-player with experience with working in a dynamic organization.
• Strong Communication, Presentation skills & Customer Focus.
• Ability to manage change sensitively and in a collaborative manner.
• Ability to take ownership and responsibility.
• Knowledge of IFRS
• Candidates with KPO/BPO background would be preferred.
• CA with post qualification experience ranging from 6-10 years .Knowledge of IFRS would be added advantage.
• Chartered Accountant (Both Groups passed) - Mandatory
• ACCA -Dip IFRS

Company Benefits:

At our Vistra GSC office, we believe in putting our employees’ well-being first! We offer a hybrid working arrangement.

Additionally, we provide attractive insurance benefits, excellent job exposure and career prospects.