Senior Manager, Security Services Delivery Governance

NTT Limited; Bengaluru; Hybrid; INR 2,500,000 - 4,500,000; Full time

Job summary

NTT DATA is seeking a Senior Manager, Quality to lead quality management efforts, develop strategies, and drive continuous improvement across products and services. The role demands strong leadership, in-depth knowledge of quality frameworks, and the ability to translate data into actionable improvements.

You will oversee audits, monitor metrics, mentor a team of quality professionals, and collaborate with stakeholders to ensure compliance with ISO 9001, Six Sigma, Lean, and other standards.

Qualifications

• Extended knowledge of quality management methodologies, tools, and techniques, such as ISO 9001, Six Sigma, Lean, or similar frameworks.
• Extended leadership and team management skills, with the ability to inspire and motivate teams to achieve quality objectives.
• Extended analytical and problem-solving abilities, with a keen attention to detail and the ability to analyze complex data to drive data-driven decision-making.
• Excellent communication and interpersonal skills, with the ability to effectively engage and collaborate with stakeholders at all levels of the organization.

Responsibilities

• Develops and implements a comprehensive quality management strategy, including policies, procedures, and standards, to ensure the delivery of high-quality products or services.
• Defines quality objectives, metrics, and targets, and establishes mechanisms to monitor and measure performance against these targets.
• Leads and manages a team of quality professionals, providing guidance, training, and performance feedback to ensure the effective execution of quality control activities.
• Oversees the implementation and maintenance of quality control processes, including inspections, testing, and data analysis, to identify and address deviations, defects, or non-conformities in products or services.
• Conducts regular audits and assessments of operational processes and procedures to identify areas for improvement and ensures compliance with quality standards and regulations.
• Monitors customer feedback and complaints, facilitating timely investigations, root cause analysis, and corrective actions to address issues and prevent recurrence.
• Drives continuous improvement initiatives to enhance quality performance, efficiency, and customer satisfaction, leveraging methodologies such as Lean Six Sigma and Kaizen.

Skills

Quality management

Leadership

Analytical thinking

Communication

Project management

Problem-solving

Education

Bachelor's degree in Business Management or Operations

Six Sigma Green Belt/ Black belt

ISO 9001 Lead auditor

Certified Quality Manager

Job description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Senior Manager, Quality is a senior management role, primarily responsible for leading and overseeing the relevant quality management efforts, thereby ensuring that the company's products or services consistently meet or exceed client expectations. This role is responsible for developing and implementing quality strategies, managing quality control processes, and driving continuous improvement initiatives. This role, through expertise in quality management methodologies, strong leadership skills, and attention to detail, is to promote a culture of quality excellence.

Key responsibilities

• Develops and implements a comprehensive quality management strategy, including policies, procedures, and standards, to ensure the delivery of high-quality products or services.
• Defines quality objectives, metrics, and targets, and establishes mechanisms to monitor and measure performance against these targets.
• Leads and manages a team of quality professionals, providing guidance, training, and performance feedback to ensure the effective execution of quality control activities.
• Oversees the implementation and maintenance of quality control processes, including inspections, testing, and data analysis, to identify and address deviations, defects, or non-conformities in products or services.
• Conducts regular audits and assessments of operational processes and procedures to identify areas for improvement and ensures compliance with quality standards and regulations.
• Monitors customer feedback and complaints, facilitating timely investigations, root cause analysis, and corrective actions to address issues and prevent recurrence.
• Drives continuous improvement initiatives to enhance quality performance, efficiency, and customer satisfaction, leveraging methodologies such as Lean Six Sigma and Kaizen.
• Stays updated on industry trends, emerging technologies, and best practices in quality management, incorporating relevant advancements into the organization's quality practices.
• Prepares and presents quality performance reports and insights to senior management, highlighting key metrics, trends, and recommendations for process improvements.

To thrive in this role, you need to have

• Extended knowledge of quality management methodologies, tools, and techniques, such as ISO 9001, Six Sigma, Lean, or similar frameworks.
• Extended leadership and team management skills, with the ability to inspire and motivate teams to achieve quality objectives.
• Extended analytical and problem-solving abilities, with a keen attention to detail and the ability to analyze complex data to drive data-driven decision-making.
• Excellent communication and interpersonal skills, with the ability to effectively engage and collaborate with stakeholders at all levels of the organization.
• Extended project management skills, with the ability to manage multiple priorities, meet deadlines, and deliver results within established timelines.
• Extended familiarity with relevant regulations and industry standards related to the organization's products or services.

Academic qualifications and certifications

• Bachelor's degree in Business Management or Operations or a related field.
• Six Sigma Green Belt/ Six Sigma Black belt certification is desirable.
• ISO 9001 Lead auditor certification is desirable.
• Certified Quality Manager certification is optional.

Required experience

• Extended experience in quality management or a related role, with a strong track record of developing and implementing effective quality management systems.
• Extended experience in conducting audits and assessments to evaluate compliance with quality standards and regulations.
• Extended experience managing and leading quality teams.

Workplace type

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society? Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future. You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!