SENIOR MANAGER – QUALITY MANAGEMENT SYSTEM BENGALURU

Air India SATS Airport Services Private Limited (AISATS); Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A leading Airport Services Provider in Bengaluru is seeking a Senior Manager for Quality Management System to support the implementation of ISO and ISAGO standards. The role involves managing the QMS, conducting audits, and facilitating continuous improvement while interacting with senior management and teams. Candidates should possess a Master's degree, over 10 years of experience in the aviation industry, and leadership qualities. Exceptional communication skills and proficiency in ISO 9001:2015 are required.

Qualifications

• Minimum 10 years of working experience with at least 2 years in a managerial capacity in Aviation.
• In-depth knowledge of the auditing field required.
• Demonstrated ability in preparing management reports.

Responsibilities

• Implement and maintain QMS processes and audit functions.
• Conduct internal audits and ensure compliance with ISO standards.
• Support Senior Management with audit reports and quality targets.

Skills

Managerial skills

Communication

Team leadership

Decision-making

Data analysis

Education

Master’s/University Degree

Certified Internal Auditor

Tools

MS Office

ISO 9001:2015

ISAGO norms

Job description

SENIOR MANAGER – QUALITY MANAGEMENT SYSTEM BENGALURU

JOB PURPOSE

Senior Manager, QMS supports the implementation of ISO, ISAGO and other Standards in addition to ensuring continuous improvement in operations and support functions with consistency in processes which support the mission, vision and objectives of AISATS.

Senior Manager, QMS interacts with Senior Management and staff as well as external agencies to define, acquire, monitor and validate QMS performance. He/She also manages a team of talents who are accountable for the delivery of data, information and knowledge about AISATS.

SPECIFIC RESPONSIBILITIES

• Responsible for every aspect of the QMS/QC function from Audit Planning, Conduct of Audits, & Implementation, Corrective Action & Closure, Monitoring & Verification, Feedback/follow up and re audit where necessary
• Converts data collected during internal audits into information and provide necessary statistics to Senior Management for Management Review.
• Responsible for strategizing and defining the Internal Audit Plan and review the implementation of the Annual Plan across the company while streamlining the Audits to minimize disruptions/duplications on operations.
• Assist the BU Head to implement the Quality Policy, Quality Manual and measurable Quality Targets in accordance to ISO 9001:2015 that is appropriate to AISATS goals and supports strategies devised by the senior management to achieve those policies.
• Implement and maintain the processes needed for seamless QMS functioning.
• Monitor, measure and analyze the QMS within the organization and make continuous improvements to suit AISATS operations and changing environment/policies.
• Initiate and implement process/certification projects involving continual improvement and best industry standards.
• Ensure implementation of an effective system of document and record controls.
• Ensure development of a system of identification and traceability of process and records.
• Implement the internal audit program to verify that the QMS conforms to planned arrangements.
• Coordinates audit follow‑up and closure activities, to see that recommendations have been implemented or otherwise resolved.
• Perform Internal Audits at other stations as and when asked to.
• Analysis of the data collected on the effectiveness of the QMS and evaluate where the continuous improvement of the QMS can be made.
• Manage the Quality Management team in carrying out routine activities and persuading reluctant employees within AISATS to change their way of working to incorporate quality methods.
• Ensure that Quality Control mechanism is in place such that operation functions have an active process of conducting self‑audits to ensure compliance/conformity to various standards.
• Overlooks the Safety Audits performed at the station and ensures that the Safety function is performing as required.
• Ensure the protection of data archives and the integrity, security, confidentiality and privacy of data, information and knowledge of AISATS.
• Support Senior Management- AISATS, in ensuring smooth functioning of the internal Audit department and document the Internal Audit monthly report for providing an update to the AISATS Senior management on Internal Audit activities and challenges.
• Responsible for managerial review and approval of the audit report, Discusses audit results with management to ensure recommendations are understood, accepted and appropriate corrective action is proposed. Assures that appropriate auditee responses to the audit report are received.
• Developing programs to support the effective implementation of QMS as stated in the Quality Manual and Process Manual.
• Translate documented requirements into functional specifications.
• Perform any other functions as required by the BU Head.
• Responsible and accountable for overall quality, safety and security of operations.
• Responsible and accountable to make necessary operational decisions related to safety and security matters at all times whilst on duty.

EDUCATIONAL QUALIFICATIONS

• Master’s/University Degree with minimum 10 years of working experience of which at least 02 years in a managerial/supervisory capacity in the Aviation Industry
• Certified Internal Auditor with an in-depth knowledge of the auditing field.

RELEVANT EXPERIENCE

• 2-4 years in Quality Assurance / Quality control (operations) environment, successful management of multiple projects involving multi‑cultural teams.
• Have demonstrated ability in preparing senior management reports and data analysis.
• Have the appropriate skill set, to set and manage priorities.
• Exceptional command over MS Office and QMS (ISO 9001:2015), ISAGO norms. Business Statistics would be an advantage.
• Excellent command over written and spoken English with the ability to document operational business case scenarios, develop process flow documentation.
• In‑depth knowledge on the ISO 9001:2015, ISAGO guidelines and QMS functioning.

PERSONAL CHARACTERISTICS & BEHAVIOUR

• Demonstrate excellent managerial and leadership skills
• Good communicator and able to relate to all levels of staff
• A team player and leader at handling cross‑sectional teams
• Comprehend and translate complex data and its relationship to trends and observations
• Must be a good decision maker to come out with practical solutions
• Must have good interpersonal skills and maintain good relations with stakeholders involved.