Senior Manager- Quality Management

Bosch; Bengaluru; On-site; INR 4,000,000 - 6,500,000; Full time

Job summary

Bosch Global Software Technologies Private Limited in Bengaluru seeks a Senior Manager to establish and lead the Quality Management function for its service delivery operations.

You will design, implement, and oversee a comprehensive QA framework, define standards and metrics, and build a high-performing team focused on continuous improvement and customer satisfaction.

Qualifications

• 12+ years in quality assurance or quality management in services industry
• Proven ability to build and lead QA functions
• Experience in training needs analysis and integrating quality findings into training programs
• Strong leadership, teamwork, and communication skills
• Expertise in designing and implementing quality frameworks, metrics, and standards

Responsibilities

• Develop and implement a robust QA framework across service portfolios
• Define quality standards, metrics, and measurement methodologies
• Build, hire, train, and manage a QA team
• Collaborate with operations, training, and service delivery teams
• Monitor trends and drive continuous improvement using data analytics

Skills

Quality frameworks

Metrics & standards

Leadership

Stakeholder collaboration

Education

Bachelor’s degree in Business Administration or Engineering

Advanced degree preferred

Tools

Automation tools

RPA/GenAI

Job description

Job Description:

Company Description

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description

Bosch Service Solutions is a division of Bosch focused on providing Business Process Management services specializing in Application Management Services, Automation Services (RPA and GenAI), Customer Experience Services, Back Office Transactional Support, Translations, Digital Content, Supply Chain Management, Plant Quality Management, and Data Analytics to both Bosch and third-party customers. As we continue on our transformational journey toward 2030 growth, we seek an experienced and visionary leader to establish and lead ourQuality Managementfunction.

TheSenior Manager - Quality Managementwill design, develop, and implement a comprehensive quality assurance management framework for our service delivery operations. This role will focus on establishing quality standards, defining metrics, and ensuring effective measurement methods to deliver excellence across the company’s diverse service portfolio. The role requires a hands-on leader who can build the function from the ground up, hire and mentor a team of Quality Assurance professionals, and foster a culture of continuous improvement

Roles & Responsibilities :

1. Strategic Framework Development

   • Design and implement a robust Quality Assurance (QA) management framework across all service portfolios.

   • Define quality standards, metrics, and measurement methodologies tailored to each service line.

   • Develop policies and best practices to enhance service delivery quality.

2. Quality Control Activities

   • Establish and oversee quality control measures across portfolios, ensuring deliverables meet or exceed customer expectations.

   • Conduct regular audits and reviews to identify gaps and recommend corrective actions.

   • Leverage quality control findings to drive training needs analysis and capability-building initiatives.

3. Team Leadership and Development

   • Build, hire, train, and manage a high-performing QA team.

   • Define roles and responsibilities for team members, providing clear performance goals and growth opportunities.

   • Promote a culture of quality, accountability, and continuous improvement within the organization.

4. Stakeholder Collaboration

   • Partner with operations, training, and service delivery teams to align quality standards with organizational goals.

   • Act as a key advisor to senior leadership on quality management strategies and improvements.

   • Collaborate with customers to ensure alignment on quality expectations and continuous satisfaction.

5. Continuous Improvement

   • Monitor and evaluate quality trends to identify areas for process improvement and innovation.

   • Stay updated with industry best practices and integrate them into the organization’s quality framework.

   • Leverage data analytics to drive decision-making and improve operational excellence.

Qualifications

Educational qualification:

Bachelor’s degree in Business Administration, Engineering, or a related field; advanced degree preferred.

Experience :

• 12+ years of experience in quality assurance or quality management roles within the services industry, with a track record of building and leading QA functions.

• Proven ability to manage large-scale quality control activities and deliver measurable improvements.

• Experience in training needs analysis and integrating quality findings into training programs.

• Strong leadership and team-building skills with a hands‑on, self-driven approach.

• Excellent analytical, problem‑solving, and communication skills.

Mandatory/requires Skills :

• Expertise in designing and implementing quality frameworks, metrics, and standards.

Preferred Skills :

• Knowledge of automation tools, RPA, or GenAI solutions is an added advantage.

• Dynamic and entrepreneurial mindset with the ability to thrive in a fast‑paced, evolving environment.

• Demonstrated ability to work collaboratively across teams and functions.

• Passionate about delivering exceptional quality and creating value for customers.