Senior Manager - Quality

IN553 Guidehouse India Pvt Ltd; Chennai; On-site; INR 3,500,000 - 5,500,000; Full time

Benefits offered by this job

Learning & development programs

Health benefits

Job summary

Guidehouse India is seeking an experienced Quality Leader to develop and implement robust quality control processes for US Healthcare RCM. You will monitor metrics, conduct audits, and drive cross-functional improvements across multiple sites in India.

Leadership and mentoring of QC staff are essential, along with ensuring comprehensive quality documentation. The role requires 12+ years in transactional quality, Six Sigma certification preferred, and strong collaboration skills to manage global

Qualifications

• 12+ years of experience in managing Transactional Quality in US Healthcare, Revenue Cycle Management (RCM).
• Six Sigma Green Belt or Black Belt certification preferred.
• Strong analytical and problem-solving skills.
• Ability to handle global or multi-location teams and customer projects.
• Excellent communication and interpersonal abilities.

Responsibilities

• Develop and implement quality control processes to ensure regulatory compliance.
• Monitor quality metrics and identify improvement opportunities with corrective actions.
• Conduct quality audits to ensure products and services meet requirements.
• Collaborate with cross-functional teams to resolve quality issues promptly.
• Provide leadership and guidance to quality control personnel.
• Ensure quality documentation is complete, accurate, and up-to-date.
• Train and mentor employees on quality control processes and procedures.

Skills

Analytical skills

Problem-solving

Communication skills

Interpersonal skills

Team leadership

Attention to detail

Cross-location collaboration

Job description

Job Family

EBO Quality (India) Travel Required: None Clearance Required: None

What You Will Do

Develop and implement quality control processes and procedures to ensure compliance with regulatory standards and internal quality standards. Monitor and analyse quality metrics to identify areas for improvement and implement corrective actions as needed. Conduct quality audits to ensure that all products and services meet customer expectations and regulatory requirements. Collaborate with cross-functional teams to identify and resolve quality issues in a timely manner. Provide leadership and guidance to quality control personnel. Ensure that all quality-related documentation is complete, accurate, and up-to-date. Train and mentor employees on quality control processes and procedures.

What You Will Need

• Overall 12+ years of experience in managing Transactional Quality in US Healthcare, Revenue Cycle Management (RCM).
• Preferably with Six Sigma Green Belt or Black Belt certification.
• Strong analytical and problem-solving skills.
• Ability to handle global or multi-location teams and customer projects.
• Strong team handling skills.
• Good eye for details and structured thought process.
• Excellent oral/written communication skills.
• Excellent interpersonal skills / Ability to work with all levels in the organization.

What Would Be Nice To Have

Excellent stakeholder management skills- Ability to interact with senior leadership/clients and manage expectations effectively.

About Guidehouse India

At Guidehouse India, we’re redefining what’s possible by creating opportunities that change lives. Guidehouse is a global professional services firm that delivers advisory, technology, and managed services to clients across both the commercial and public sectors. Our teams turn bold ideas into solutions that transform industries, strengthen communities, and drive meaningful impact worldwide. Across our Chennai, Trivandrum, and Gurugram locations, you’ll find opportunities where your passion and curiosity help shape what comes next. With cutting edge benefits, innovative learning and development programs, and a people first culture, we empower our people to lead with purpose. We continue to expand our teams and capabilities across India, investing in state-of-the-art offices and high impact work. Here, you’ll collaborate with experts from around the world, build deep expertise, explore new domains, and accelerate your professional growth while making a real impact.

What We Offer

At Guidehouse India, we are committed to supporting the well-being of our people and their families at every stage of life. We offer competitive compensation and a comprehensive benefits package designed to help you thrive both inside and outside the workplace. Our benefits include resources such as in house physician consultations, nutritious food options at the workplace, and confidential counseling through our Employee Assistance Program, along with other wellness focused offerings that support your overall well being. Our comprehensive learning and development programs ensure you’re continuously upskilled and ready to tackle what’s next, so you can shape your own career path while contributing to meaningful, purpose driven work.