Senior Manager, Programs (DRC)

GiveDirectly, Inc.; Ladakh; On-site; INR 5,764,000 - 8,646,000; Full time

Job summary

GiveDirectly, Inc. in the Democratic Republic of Congo is seeking a Senior Manager, Programs to own end-to-end program delivery, from design to on-the-ground execution.

You will blend strategic thinking with hands-on problem solving, leading managers and field staff while coordinating with senior leaders to shape new initiatives. You will design operations, monitor indicators, identify risks, and work with Tech/Data teams to ensure data integrity, with a focus on scalable, effective cash

Qualifications

• Minimum 6 years of experience managing and implementing programs in international NGOs or similar operational environments.
• Experience in cash or money transfer programming is a plus.
• Work experience in the DRC or strong knowledge of the DRC context is desirable.
• Experience in team management, recruitment, and development.
• Strong analytical thinking with ability to use data to improve programs.
• Experience using technology and digital tools.

Responsibilities

• Develop and oversee end-to-end program execution across multiple projects.
• Lead a team of managers and field staff, coordinating with Country and Program Directors.
• Identify operational risks such as fraud or reputational risk and implement mitigations.
• Analyze program data to diagnose issues and drive quality improvement.
• Collaborate with Tech and Data teams to design surveys and ensure data integrity.
• Manage partner relationships, including scoping, contracting and ensuring terms are met.
• Prepare materials for donor engagement and external stakeholders.

Skills

Program management

Team leadership

Data analysis

Risk management

Job description

GiveDirectly has delivered more than $1B in cash directly to 2+ million people living in poverty across 15 countries since 2011. We believe cash transfers are one of the most scalable, cost-effective, and dignified forms of aid, with the research to back it up. Our work has been covered by The Economist, NPR, TED, and The Washington Post. We are one of Time100’s Most Influential Companies of 2026.

Our culture is candid, analytical, and non-hierarchical. We support high ownership and real professional growth. Curious about what it's really like to work here? Read our values and hear from the people who do . If they resonate, this could be a great fit!

About GiveDirectly in the DRC

GiveDirectly DRC was established in 2018 to enable cash transfers to poor and rural populations via mobile phones, thereby promoting food security, poverty reduction, and financial inclusion. We aimed to demonstrate the operational feasibility and cost-effectiveness of transferring large volumes of money digitally in one of the world's least developed countries. Since its inception four years ago, GiveDirectly DRC has used mobile phones to transfer over $14 million to more than 65,000 beneficiaries in four provinces: South Kivu, North Kivu, Ituri, and Kinshasa.

GiveDirectly's activities in the DRC have expanded to include, among other things: compelling proofs of concept for mobile-based cash transfers; and the implementation of innovative technologies to target disadvantaged urban populations in Kinshasa, in collaboration with the DRC's social protection agency, the DRC Social Fund. The delivery of contactless cash to beneficiaries in Beni and Bunia affected by the economic consequences of COVID-19. You will be joining Give Directly DRC at an exciting time in its history, as we are establishing and hope to launch several new programs and strengthen our partnership with the DRC government.

About the Role

As Senior Manager, Programs (DRC), you'll help bring GiveDirectly's programs in the Democratic Republic of Congo to life — owning their end-to-end execution, from operational design to on-the-ground delivery. You'll blend strategic thinking with hands‑on problem‑solving: designing systems that work, catching risks before they elevate, and using data to drive continuous improvement. You'll also lead people, managing a team of managers and field staff, while partnering closely with the Program Director and Country Director to shape what comes next. It's a role for someone who's energized by both the big picture and the operational details that make it real.

What You’ll Do:

• Develop detailed project management plans for all our programs and drive them through successful end-to-end execution
• Design operational models for new programs — including targeting, payments, and customer service — and define, monitor, and report on key operational and efficiency indicators
• Identify operational vulnerabilities, such as fraud or reputational risk, and implement mitigation solutions aligned with the risk framework set by the Program Director
• Analyze program-level data to diagnose the causes of underperformance and drive continuous quality improvement
• Partner with Tech and Data teams to design surveys and ensure data integrity in Salesforce
• Directly manage a team of managers, with oversight of field teams and call centre at multiple levels
• Support the Program Director and Country Director in scoping new programs, including operational feasibility and risk assessment.
• Manage partner relationships with key operational partners with oversight of scoping, contracting and ensuring the terms of our agreements are respected.
• Develop materials for engagement with donors and other external stakeholders in order to represent our work externally.

Requirements:

• Minimum 6 years of experience managing and implementing programs within international NGOs or a comparable operational environment; experience in cash or money transfer programming is an asset
• Work experience in the DRC, or strong knowledge of the DRC context, is highly desirable
• Experience in team management, including recruitment, team building, and development
• Strong analytical thinking, with a proven ability to use data to identify problems and improve programs
• Experience using technology and digital