Senior Manager - Module Sales

SBI Card

Secunderabad

On-site

INR 1,200,000 - 1,800,000

Full time

2 days ago

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Benefits offered by this job

Work-life balance

Rewards & recognition

Diverse team culture

Gender neutral policy

Inclusive health benefits

Learning & development

Job summary

SBI Card is hiring for a sales leadership role across a defined geography in India. You will drive banca sales execution, build and maintain key relationships with SBI, JVs, and partner banks, and lead campaigns to grow the business.

The role includes hiring, mentoring, and training a frontline sales team across branches and NFTEs to achieve targets. The incumbent will monitor critical metrics, ensure regulatory compliance, and champion customer-centricity while promoting new digital initiatives

Qualifications

Graduate in any discipline.
Post graduate preferred.
Knowledge of P&L and impact of metrics on bottom-line.
Knowledge of credit card industry landscape.

Responsibilities

Drive location-wise banca sales within assigned geography to meet company objectives.
Maintain relationships with SBI, JVs and partners to ensure priority service.
Lead campaigns focused on segments/products in the geography.
Assess manpower needs and hire/manage ASMs and NFTEs; develop succession plans.
Mentor ASMs to take larger responsibilities and build leadership depth.
Coordinate trainings and digital initiatives for the extended sales team.
Monitor metrics like sourcing mix, approval rate, inflow and processing rates.

Skills

People Management

Analytical Ability

Customer Orientation

Relationship Management

Result Orientation

Education

Graduate in any discipline

Post graduate preferred

Job description

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

Job Description

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What’s In It For YOU

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
Dynamic, Inclusive and Diverse team culture
Gender Neutral Policy
Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Responsible for sales of various SBI Card products in an assigned geography, usually a spread of 1 or more SBI Modules comprising of 5-10 SBI regions and 200-400 branches of an SBI Circle, managing a group of 2-4 ASMs and extended team of NFTEs comprising of Branch Relationship Executives (BRE), Branch Relationship Managers (BRMs/TLs), Unit Managers and Back end team. The role is also responsible to act as a controller of business growth, channel relationship manager and a trainer to onboard and prepare a strong team of front line sales managers of SBI Cards.

Role Accountability

Drive execution of location-wise banca sales execution strategy within assigned geography to drive achievement of overall organization objectives
Maintain good working relationships at module level with key stakeholders across SBI, SBI JVs and Associates & Multiple Partner banks by addressing concerns & providing priority service
Drive execution of special segment/product/program focused campaigns in assigned geography
Assess manpower requirements in assigned geography considering MOU & budgets and work with workforce effectiveness to ensure adequate staffing levels
Be responsible for hiring, productivity and performance management of ASMs and NFTEs in assigned area
Mentor and coach ASMs to take up larger responsibilities and develop a healthy succession pipeline
Liaison with other functional stakeholders (Operations, Customer Service etc.) to clear roadblocks and resolve escalations for the team
Ensure regular NHOs/Refreshers & Product based Trainings for the team to enhance productivity
Drive team to adopt all New Digital Initiatives of the company by ensuring quick knowledge cascade to extended sales teams by facilitating adequate trainings
Attend Module/Region P Reviews & share relevant data points/ inputs to create a positive brand Image amongst SBI stakeholders
Escalate open customer issues with all concerned departments for early redressal
Drive a culture of customer centricity amongst the team, ensuring all modes of customer service are effectively utilized in enhancing customer experience, such as Connect 2.0/ASM help line /Branch help line /walk-in service desk etc.
Identify and finalize PSA office locations in assigned geography and monitor operational adherence and expense management at these offices
Closely monitor metrics such as Sourcing Mix, Approval Rate, Inflow rate, Processing rate, & Dispatch rate of Applications to track and enhance NFTE productivity and business opportunities
Provide support to internal departments in completion of various projects, such as KYC Compliance Of Existing Customer Base by Liaising with Operations Department & reaching out to Customers, Assisting Collections department in collections effort and advising Product/Marketing teams on suitable merchant tie-ups
Drive periodic team connects/reviews cadence, conducting regular visits to RBOs & Local Offices of Partner Banks to ensure the same
Ensure timely preparation and dissemination of relevant reports /MIS to SBI Stakeholders (Cross Sell/Regions/Modules & Networks)
Organize periodic service camps in upcountry markets in coordination with CS department to reinforce customer & Stakeholder Confidence
Ensure team members and internal processes comply with all regulatory and business compliance guidelines

Measures of Success

MOU Targets: New Accounts, Premium Accounts, Insurance cross-sell, COA, 4MOB Attrition %, Digital Sourcing %
% of FTEs achieving their targets
Sankarma / Shikhar /Pratham Leads Conversion %
Voice of Customer
Process adherence as per MOU
Effective complaint channelizing and resolution on escalations emanating from SBI and Partners banks

Technical Skills / Experience / Certifications