Senior Manager/ Manager - Learning and Development

Cvent; Gurugram District; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Cvent seeks an experienced Learning & Development leader to design, drive, and scale enterprise L&D initiatives. You will partner with business leaders to build capability, leadership development, and succession planning while embedding AI-enabled learning.

Responsibilities include strategic learning delivery, program design (ADDIE, Bloom’s), measurement of ROI, and leading a team of L&D professionals in a global environment. Global collaboration and AI fluency are essential.

Qualifications

• MBA or equivalent in HR/Organizational Psychology.
• 15+ years in L&D/OD or Talent Development.
• Proven leadership of large, cross-functional initiatives.
• Strong design, facilitation and executive presence.
• Hands-on with AI in learning design and analytics.

Responsibilities

• Lead end-to-end enterprise L&D, leadership, and capability programs.
• Partner with senior leaders to drive learning strategy and succession.
• Design learner-centric solutions using ADDIE and Bloom’s taxonomy.
• Leverage AI tools to personalize and scale learning experiences.

Skills

Strategic Learning Delivery

Leadership Development

Capability Building

Facilitation

AI in Learning

Instructional Design

Learning Analytics

Stakeholder Management

Education

MBA in HR / M? Organizational Psychology

Tools

LMS (Docebo or similar)

MS Office / Data viz tools

AI tools (Copilot, Azure AI)

Job description

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

Headquartered in Tysons Corner, Virginia, Cvent (formerly NYSE: CVT) was acquired by Blackstone and Vista for $4.6B in 2023.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

Cvent is redefining the meetings and events industry through technology that advances human connection.

AI at Cvent: Leading the Future

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

About This Role

This is predominantly a leadership role within the Learning & Organizational Development (L&OD) function. We are looking for a seasoned professional who combines sharp strategic thinking with strong execution capability — someone who can design, drive, and scale impactful learning and organizational development initiatives while also partnering closely with business leaders to build capability and culture.

• Strategic Learning Delivery & Business Impact
• Lead the design and execution of the Open Enrollment Learning Calendar, Management Development programs, and enterprise L&OD initiatives aligned to business strategy.
• Partner with business leaders to identify capability gaps and build targeted learning journeys for emerging and senior leaders.
• Deliver high-impact facilitation sessions (20-30 hours/month) across virtual, in-person, and hybrid formats.
• Apply measurement frameworks such as Kirkpatrick (Levels 1-4) to evaluate effectiveness, impact, and ROI of learning programs.
• Instruction Design & AI-Enabled Learning
• Design learner-centric solutions using ADDIE, Bloom’s Taxonomy, and adult learning principles.
• Build structured learning journeys, microlearning, and blended programs incorporating experiential methodologies (case studies, simulations, real-world problem solving).
• Leverage AI tools (e.g., Copilot, Azure AI, Synthesia, Glean, etc.) to design, personalize, and scale learning experiences — AI fluency is a critical requirement for this role.
• Drive adoption of AI-enabled learning solutions to enhance efficiency, learner engagement, and content effectiveness.
• Ensure seamless integration of content within LMS platforms.
• Talent Development & Succession Enablement
• Partner in talent review cycles to identify high-potential talent and critical skill gaps.
• Design and implement individualized and cohort-based development plans aligned with succession pipelines and leadership capability building.
• Aligning learning strategies with career frameworks and long-term organizational capability needs.
• Strategic Learning Projects
• Lead end-to-end execution of large-scale training and capability-building initiatives (leadership development, functional academies, enterprise interventions).
• Define project scope, timelines, success metrics, and governance.
• Manage cross-functional stakeholders and external vendors to ensure high-quality delivery within timelines and budgets.
• Track risks, monitor outcomes, and present insights to senior leadership.
• Organizational Development & Business Partnership
• Act as a trusted advisor to business leaders on organization effectiveness, capability building, and culture transformation.
• Diagnose organizational needs and recommend targeted OD interventions including team effectiveness, leadership alignment, and change initiatives.
• Leadership & Team Management
• Lead, mentor, and develop a team of L&OD professionals, building strong capability in facilitation, instructional design, and consulting skills.
• Foster a culture of innovation, ownership, and continuous improvement within the team.
• Enable team members to effectively leverage digital and AI tools in learning design and delivery.
• Learning Analytics & Insights
• Track, analyze, and interpret learning data (participation, engagement, effectiveness, business impact).
• Build dashboards and executive reports on talent readiness and capability outcomes.
• Use data-driven insights to continuously refine learning strategies and interventions.
• Education:
• MBA in HR / Master’s in Organizational Psychology or related field (preferred)
• Experience:
• 15+ years of experience in Learning & Development, Talent Development, or Organizational Development
• Proven experience leading large-scale, cross-functional L&OD initiatives
• Core Expertise:
• Strong instructional design expertise (ADDIE, Bloom’s Taxonomy, adult learning principles)
• Deep experience in leadership development and capability building
• Strong facilitation and executive presence
• AI & Digital Capability (Critical Requirement):
• Hands-on experience with AI-powered tools (e.g., Copilot, Azure AI, Glean, Synthesia, etc.) in learning design, content creation, and personalization
• Ability to integrate AI into learning strategy, delivery, and analytics
• Strong digital fluency with LMS platforms and learning technologies
• Technical & Analytical Skills:
• Expertise in LMS platforms (Docebo or similar)
• Advanced MS Office (Excel, PowerPoint) and data visualization tools
• Knowledge of Kirkpatrick Model and learning ROI measurement
• Strong analytical and data-driven decision-making capability
• Leadership & Consulting Skills:
• Strong stakeholder management and influencing skills with senior leadership
• Ability to operate as both strategic advisor and execution leader
• Experience managing and developing high-performing teams
• Certifications (Preferred):
• Instructional Design, Facilitation certifications
• Assessments/tools such as MBTI, Harrison, Situational Leadership II
• Other Requirements:
• Comfortable working in global environments (including periodic East Coast shift alignment)