Senior Manager IT - Lead – Retail Application

Skechers South Asia Private Limited; Mumbai; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Skechers South Asia Private Limited in Mumbai (Andheri East) seeks a Senior Manager – Retail Technology & Store Systems to own the end-to-end Retail Tech landscape including POS, Inventory, Auto Replenishment, store systems, analytics, and enterprise integrations.

You will lead Retail IT Helpdesk nationwide, manage a small team, and partner with Retail Operations, Merchandising, Supply Chain, Finance and Ecommerce to enable seamless store operations and technology delivery.

Qualifications

• Bachelor's degree in engineering, CS, IT or related discipline.
• MBA or postgraduate qualification in technology/retail management preferred.
• ITIL, project management or retail tech certifications are a plus.
• Strong communication, stakeholder management and business partnering skills.

Responsibilities

• Own end-to-end Retail POS processes and store technology platforms.
• Lead implementation, enhancement, and support of POS, Inventory and Auto Replenishment.
• Ensure high availability and performance of retail applications across PAN India stores.
• Manage Retail IT Helpdesk operations and SLA-driven support for stores nationwide.
• Drive incident, change and problem management; deliver analytics dashboards.
• Oversee integrations between POS and ERP, CRM, Loyalty, Ecommerce, SCM and Payments.

Skills

Retail technology

POS systems

Stakeholder management

Vendor management

Leadership

ITIL

Project management

Analytics & reporting

Education

Master’s Degree in IT

Bachelor’s degree in Engineering/CS/IT

Tools

Ginesys POS

Oracle POS X Store

Vinculum E-Retail OMS

Job description

The Senior Manager – Retail Technology & Store Systems will own the end-to-end Retail Technology landscape, including POS applications, Inventory Management, Auto Replenishment, Retail Store Systems, Reporting & Analytics, and enterprise integrations. The role is responsible for ensuring seamless retail operations across PAN India through effective technology management, service delivery, and stakeholder collaboration. The incumbent will lead Retail IT Helpdesk operations supporting stores nationwide and manage a team comprising a Business Analyst, Helpdesk Team Lead, and L1/L2 Retail Specialists. The role will be partnered with Retail Operations, Merchandising, Supply Chain, Finance, Ecommerce, and Enterprise IT teams.

Designation: Senior Manager; Role: Lead – Retail Application; Department: Information Technology; Reporting To: Associate Director - IT; No. of Reportees: 3; Job Location: Mumbai (Andheri East); Experience: 10+ Years; Industry Experience: Retail; Qualification Required: Master’s Degree in IT with functional knowledge of retail operations.

Job Specification: Bachelor’s degree in engineering, Computer Science, Information Technology, or related discipline. MBA or Postgraduate qualification in Technology Management, Retail Management, or Business Administration preferred. ITIL, Project Management, or Retail Technology certifications are an advantage. Excellent verbal and written communication skills. Strong stakeholder management and business partnering capabilities. Ability to engage effectively with senior leadership, business teams, vendors, and support teams. Strong presentation, negotiation, and influencing skills.

Job Description

• End-to-End Retail POS Processes
• Retail Store Operations
• Inventory Management Systems
• Auto Replenishment Solutions
• Omnichannel Retail Processes
• Retail IT Service Management & Helpdesk Operations
• Reporting & Analytics Platforms
• Enterprise Integrations, APIs, Middleware, and Data Interfaces
• Experience integrating POS with ERP, CRM, Loyalty, Ecommerce, Supply Chain, Warehouse Management, and Payment Systems.

Additional Preferred Experience

With leading retail solutions such as Ginesys POS, Oracle POS X ‘Store , Vinculum E-Retail OMS will be strong advantage.

Key Responsibilities

• Own and manage end-to-end Retail POS processes and store technology platforms.
• Lead implementation, enhancement, and support of POS, Inventory Management, and Auto Replenishment solutions.
• Ensure high availability, performance, and supportability of retail applications across the store network.
• Manage Retail IT Helpdesk operations and ensure SLA-driven support for all stores across PAN India.
• Drive incident, problem, change, and service management processes.
• Own reporting and analytics platforms, delivering operational, inventory, and management dashboards.
• Manage integrations between POS and boundary systems including ERP, Merchandising, Supply Chain, Ecommerce, CRM, Loyalty, Payments, and Finance applications.
• Partner with Retail Operations, Merchandising, Supply Chain, Finance, and Ecommerce teams to enable business growth and operational efficiency.
• Lead technology projects, system upgrades, new store rollouts, and process improvement initiatives.
• Manage third-party vendors, implementation partners, and support providers.
• Develop team capabilities and ensure effective resource planning and performance management.

Key Success Metrics

• POS & Store System Availability > 99.5%
• SLA Compliance > 95%
• Inventory Accuracy and Stock Availability Targets
• Auto Replenishment Effectiveness
• Integration Stability and Data Accuracy
• User Satisfaction (CSAT)
• Successful Delivery of Retail Technology Initiatives and Projects.

About Skechers

Skechers, a global Fortune 500® company, develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,300 Skechers retail locations.

Join our team of innovators, creators, and designers. Skechers, the global leader in comfort technologies, brings together employees from around the globe to deliver stylish products for people of all ages. Our employees are passionate about more than just the products we design, employees – we value community involvement and give back to local communities through a variety of initiatives including Skechers Foundation and Bobs for Dogs. Learn more about who Skechers supports local communities around the world. Stay up to date on our brand, job openings, community involvement, and more via LinkedIn.

Skechers, a global Fortune 500® company, develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,300 Skechers retail locations. From footwear to apparel and accessories, Skechers has a product for you and your family. Learn more about our many product offerings here.