Senior Manager ( International Voice / Chat )

eClerx

Pune District

On-site

INR 2,500,000 - 4,000,000

Full time

14 days+
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Job summary

eClerx in Pune is seeking an Operations Manager & Senior Manager (Voice/Chat) to lead international Voice and Chat operations. The role requires 12+ years in BPO/Customer Operations and 8+ years in leadership, with a proven track record of guiding 100+ FTEs.

Strong telecom process experience is essential to support Telecom clients and their services. The position involves overseeing Wireless/Mobility, Broadband & Fixed Line, Technical Support, Billing & Collections, and Customer Care &

Qualifications

  • 12+ years of experience in BPO/Customer Operations.
  • 8+ years in leadership roles managing Operations Managers and large teams.
  • Strong telecom process experience is mandatory.
  • Experience in International Voice and Chat Operations supporting Telecom customers.
  • Experience with Telecom processes: Wireless/Mobility, Broadband & Fixed Line, Technical Support, Billing & Collections, Customer Care & Retention, and Order Management & Provisioning.
  • Proven experience managing teams of 100+ FTEs.

Skills

BPO/Customer Operations
Leadership
Telecom Processes
Intl Voice & Chat Ops
Wireless/Mobility Support
Broadband & Fixed Line Services
Technical Support
Billing & Collections
Customer Care & Retention
Order Management & Provisioning
Team Management (100+ FTEs)

Job description

eClerx is hiring for international Voice & Chat process
Designation: Operations Manager & Senior Manager (Voice / Chat)
Job location: Pune
Shift: US shift
Required Skills:
  • 12+ years of experience in BPO/Customer Operations.
  • Minimum 8+ years in a leadership role managing Operations Managers and large teams.
  • Strong telecom process experience is mandatory.
  • Must have managed International Voice and Chat Operations supporting Telecom customers.
  • Experience in handling Telecom processes such as:
    • Wireless/Mobility Support
    • Broadband & Fixed Line Services
    • Technical Support
    • Billing & Collections
    • Customer Care & Retention
    • Order Management & Provisioning
  • Proven experience managing teams of 100+ FTEs.
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