Senior Manager, Information Technology

Samsara Inc; Bengaluru; On-site; INR 15,00,000 - 20,00,000; Full time

Job summary

A leading technology company in Bengaluru seeks an experienced IT Manager to oversee operations and support teams in a dynamic environment. Key responsibilities include managing IT Helpdesk support, supervising engineering teams, and ensuring effective collaboration across various functional areas. The ideal candidate has 10+ years in IT Systems Engineering, excellent communication skills, and a strong background in identity management tools. This role offers opportunities for professional growth in a fast-paced setting.

Qualifications

• 10+ years in IT Systems Engineering, managing small teams.
• 3+ years experience with identity management tooling.
• Ability to work effectively across internal and external organizations.

Responsibilities

• Supervise an engineering team overseeing IT automation.
• Manage technical requirements gathering and backlog grooming.
• Develop metrics and dashboards for performance reporting.

Skills

Experience with identity management tooling

Development and automation projects

Strong communication skills

Detail-oriented and self-organized

Mentoring and guidance skills

Education

Bachelor’s degree in Computer Science or related field

Tools

OKTA

Google Workspaces

AWS

Google Cloud Platform

Job description

Overview

• You want to impact the industries that run our world: Your efforts will result in real-world impact helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper-growth environment.
• You’re energized by our opportunity. Our vision to digitize large sectors of the global economy requires your full focus and best efforts to generate creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

In this role, you will:

• Tier 1 duty: you will provide on-site managerial support to 1 on-site India office operations specialist, who tackles basic Helpdesk user queries and on-site office needs, e.g. employee onboarding, inventory management and device recovery.
• Tier 2 duty: you will provide on-site managerial support to 2-3 on-site India-based IT specialists, who tackle escalated IT Helpdesk tickets (typically OKTA, Google, Atlassian, Slack, and other SaaS tooling).
• Tier 3 duty: you will supervise a small, but growing engineering team in India, overseeing critical IT automation, AI, and DevOps projects. Supervise the evaluation, innovation, development & implementation of any variety of internal SaaS Engineering automation systems/AI projects geared to produce efficiency at scale
• Provide formal performance management support and review to all direct on-site India reports, but share dotted line day-to-day supervisory capacity with US leadership
• Develop metrics and dashboards to provide business leadership with meaningful operational/performance metrics and status reports
• Stay up-to-date with industry trends and emerging technologies, evaluating their potential impact on the organizations application landscape
• Manage technical requirements gathering, technical gap analysis, and contribute to backlog grooming
• Collaborate with other teams in designing, implementing and integrating business applications
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• A Bachelor’s degree in Computer Science, Information Technology, engineering or a related field
• 10+ years of experience in an IT Systems Engineering role, with at least some part of that managing small teams (preferably, across Tier)
• 3+ years experience working with identity management tooling, e.g. OKTA, SSO, Google Workspaces, Slack
• 3+ years experience working with development and automation projects
• Related experience in architecture, design, development, and implementation of highly scalable, high-volume software systems, applications and major SaaS solutions
• Ability to spearhead and drive work without supervision across functions and collaborate with all levels of users and management, esp. in a remote environment
• Must be detail oriented, self-organized, be committed to quality and capable of tracking multiple work streams simultaneously
• Ability to work in a fast-changing, dynamic, and agile environment, including the ability to manage time and maintain an excellent work ethic
• Candidate must have mentoring and guidance skills to provide oversight and direction to contractors and internal members of the engineering team
• Strong verbal and written communications skills are a must, as well as the ability to work effectively across internal and external organizations

An ideal candidate also has one or more:

• Exposure to scale in a SaaS-first IT environment (Slack, Zoom, Github, Zendesk, Atlassian suite, etc)
• Developed and managed applications in a team environment
• Expertise with AWS and Google Cloud Platform
• Expertise in corporate networking and email infrastructure, CCNP+ knowledge
• Exposure to GitHub, Terraform and CI/CD methodologies