Senior Manager - Growth Operations

Marsh Risk; Gurugram District; Hybrid; INR 8,604,000 - 11,472,000; Full time

Job summary

Marsh in Gurugram invites a Growth Ops Leader to drive US Growth Operations. You will coordinate pipeline management, analytics, and cadence execution across time zones, aligning with Zone Leaders and Sales Leaders to accelerate growth.

The role demands strong data skills, CRM experience, and the ability to deliver executive-ready insights while collaborating with cross-functional teams in a hybrid setup.

Qualifications

• 5+ years of experience in sales operations, growth operations, commercial analytics, or similar roles.
• Strong experience with pipeline operations / CRM and data quality.
• Excellent command of English, with confidence engaging senior US stakeholders.
• Advanced MS Office skills; ability to craft executive-ready narratives.
• Strong analytical thinking, attention to detail with financial/CRM data.
• Ability to manage multiple priorities with limited supervision.
• Willingness to support US time zones and collaborate across geographies.

Responsibilities

• Support bottom-up growth team performance analysis and planning cycles.
• Enable disciplined pipeline operations and forecast/account planning cadences.
• Translate financial and CRM data into actionable insights and reports.
• Plan and run key growth cadences, coordinating materials and minutes.
• Provide operational CRM support for hygiene and follow-ups.
• Coordinate marketing enablement, events, and lead routing.
• Support colleague engagement and internal events.

Skills

Sales operations

CRM familiarity

Data analysis

MS Office

Stakeholder management

Time-zone collaboration

Tools

Microsoft Dynamics

Excel

PowerPoint

Job description

Growth Ops Leader (GOL) – US Growth Operations

We are seeking a talented individual to join Marsh's US Growth Operations team as a Growth Ops Leader (GOL). This role will be based in Gurugram (Gurgaon), India. This is a hybrid role, that has a requirement of working at least three days a week in the office.

US Growth Operations supports Marsh's growth agenda by enabling pipeline execution, improving data quality and sales discipline, delivering insights and reporting, and coordinating key cadences and communications across stakeholders. The team partners closely with Zone Leaders, Office Leaders, Market/Industry Leaders, Sales Leaders, Client Executives, and growth enablement stakeholders to drive adoption of standard processes, governance, and tools across the US.

This role is responsible for supporting US growth strategy execution through pipeline operations, client experience measurement (CEM) support, financial analysis & reporting, meeting/cadence management, CRM support, and marketing enablement —requiring strong analytical capability, operational rigor, stakeholder management, and comfort working across US time zones.

We will count on you for:

• Growth Team (GT) Strategy & Planning – Support bottom-up GT performance analysis and planning cycles, including projections, targets, and tracking of strategic actions.
• Pipeline execution & growth opportunity management – Enable disciplined pipeline operations and opportunity progression, including month-end hygiene, CEM-enabled follow-ups, and support to forecasting/account planning cadences.
• Financial analysis & reporting – Translate financial and CRM data into actionable insights through recurring reporting, scorecards, and executive-ready narratives.
• GT meetings & cadence management – Plan and run key GT cadences by coordinating agendas, materials, minutes, action tracking, and content archiving.
• CRM support – Provide operational support for opportunity and contact hygiene, user enablement, and follow-ups to improve timeliness and accuracy of CRM data.
• Marketing enablement support – Coordinate growth communications, event logistics, outreach execution, and lead capture/routing support aligned to agreed SLAs.
• Colleague-related support – Support colleague engagement initiatives and office/leader events through planning, coordination, communications, and follow-through.

What you need to have:

• 5+ years of experience in sales operations, growth operations, commercial analytics, reporting/insights, or a similar role in a large professional services organization.
• Strong experience supporting pipeline operations / CRM (Microsoft Dynamics or similar) and driving data quality.
• Excellent command of English (written and spoken), with confidence interacting with senior US stakeholders.
• Advanced skills in MS Office Suit (Excel, PowerPoint etc.); ability to convert data into clear executive-ready narratives.
• Strong analytical thinking, attention to detail, and comfort working with financial and CRM datasets.
• Ability to work under limited supervision, manage multiple priorities, and deliver reliably in a fast-changing environment.
• Willingness and ability to support US time zones (partial overlap required) and collaborate across geographies.

What makes you stand out:

• Strong stakeholder management: able to influence without authority and drive follow-through.
• Experience with dashboarding and data visualization tools.
• Familiarity with client experience programs (e.g., CEM/NPS) and using insights to drive action.
• Process improvement mindset; comfort leveraging AI/automation tools for efficiency and quality.
• Highly organized, proactive, and able to anticipate needs before being asked.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact on colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.