Senior Manager, Global Travel, Expense & Card Programs

Ralph Lauren; Bengaluru; On-site; INR 3,000,000 - 5,400,000; Full time

Job summary

Ralph Lauren is seeking a Senior Manager to lead its Global Travel, Expense and Card Programs. The role owns global card lifecycle, governance, risk management, and transformation initiatives across NA, EMEA, and APAC.

You will drive policy standards, partner with card issuers, and enable automation and digital enablement. Responsibilities include overseeing T&E and P-Card programs, ensuring compliance, modeling cost optimization, and delivering spend insights.

Qualifications

• Bachelor’s or master’s degree in finance, accounting, or business administration.
• Experience in global corporate card programs and T&E management is required.
• Strong governance, risk management, and process improvement capabilities.

Responsibilities

• Own end-to-end global corporate card lifecycle and T&E integration.
• Develop and enforce global policies across regions; ensure regulatory compliance.
• Lead a global shared-services team with defined SLAs and KPIs.
• Partner with card providers, finance, procurement, HR, IT, internal audit.
• Deliver insights on spend, trends, and cost containment.

Skills

Global process ownership

Stakeholder management

Policy governance

Data-driven decision making

Strategic thinking

Education

Bachelor’s or Master’s in Finance/Accounting/Business Administration

Tools

SAP Concur

SAP ERP

Advanced Excel

Job description

Senior Manager, Global Travel, Expense & Card Programs will lead the end-to-end ownership of Ralph Lauren’s global Corporate Card ecosystem and its integration with the Travel & Expense framework across North America, EMEA, and APAC. Responsibilities include policy governance, operational delivery, risk management, and transformation initiatives, ensuring strong controls while enhancing the employee experience.

Global Corporate Card Program Leadership & Expense Management

• Own and manage the full lifecycle of corporate cards globally, including issuance, activation, employee onboarding, credit limit assignment, monitoring, and periodic review.
• Card suspension, cancellation, and revocation processes.
• Oversee both the Travel Credit Card program (T&E spend) and the P-Card program (procurement and business purchases).
• Establish global eligibility frameworks, approval hierarchies, and governance standards and communicate to cardholders.
• Serve as the primary liaison with card providers and financial institutions.

Policy Governance & Compliance

• Develop, maintain, and enhance global T&E and Card policies, ensuring consistency across regions while accommodating local regulatory requirements.
• Monitor and enforce compliance with out-of-policy transactions, card misuse, delinquency, and purchases outside of RL Card programs.
• Develop training and FAQs on card usage and compliance to employees.
• Partner with Corporate Controller’s Group and Internal Audit to ensure a strong control environment.
• Ensure adherence to regulatory frameworks including FCPA, UK Bribery Act, and local compliance standards.

Operational Excellence & Service Delivery

• Lead global operations supporting card administration, maintenance, expense system integration (e.g., SAP Concur), and employee support.
• Manage a global team in a shared services model with defined SLAs and KPIs, ensuring high-quality, timely service delivery.
• Act as escalation point for complex operational or policy issues.

Financial Controls, Risk & Audit

• Establish and maintain robust controls across the card and T&E ecosystem, driving fraud prevention, detection, and resolution.
• Oversee delinquency management, charge dispute resolution, audit readiness, and documentation.
• Ensure appropriate segregation of duties and compliance controls across systems and processes.
• Assist on contract negotiations with corporate card partner firms.

Reporting, Analytics & Insights

• Deliver insights and reports on global card spend, utilization, trends, compliance metrics, and policy violations.
• Monitor credit limits and spending patterns to identify optimization opportunities.
• Support financial reporting processes, including reconciliations and accruals.
• Enable AI agents to provide insights into spending patterns with a focus on cost containment and savings.

Stakeholder & Vendor Engagement

• Partner with Finance, Controllership, Procurement, HR, IT, and other key stakeholders across NA, EMEA, and APAC.
• Manage relationships with external partners such as card providers, travel management companies, and expense platform vendors.
• Drive global standardization, process harmonization, and continuous improvement.
• Lead initiatives to improve user experience, process efficiency, automation, and digital enablement.

Team Leadership

• Lead, coach, and develop a high-performing global team with clear goals, performance metrics, and development plans.
• Foster a culture of accountability, compliance, and continuous improvement.

Key Performance Indicators

• Policy compliance rates and reduction in exceptions.
• Card lifecycle turnaround times (issuance, updates, closures).
• Employee satisfaction with T&E and card processes.
• Reduction in delinquency and fraud incidents.
• Audit outcomes and control effectiveness.
• Cost optimization and program efficiency.

Required Qualifications

• Bachelor’s or master’s degree in finance, accounting, or business administration.

Experience

• 10–15 years of progressive experience in finance operations or shared services.
• Proven project and process improvement experience.
• Travel & expense management expertise.
• Global process ownership across multiple regions.
• Corporate card program (credit and P-card) expertise.
• Experience managing remote and cross-functional stakeholders.

Technical Skills

• Experience with SAP Concur or equivalent T&E platforms.
• ERP systems experience (SAP preferred).
• Advanced Excel and reporting tools.
• Strong understanding of card platforms and financial controls.

Leadership Capabilities

• Strategic thinking and global mindset.
• Strong stakeholder management and influencing skills.
• Expertise in policy governance and compliance.
• Data-driven decision making.
• Continuous improvement and transformation focus.

Key Relationships

• Internal: Corporate Controller’s Group, Finance leadership, Procurement, HR, IT, Internal Audit.
• External: Card issuers, travel partners, expense system providers.