Ralph Lauren Senior Manager, Global Travel, Expense & Card Programs

Ralph Lauren; India; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Ralph Lauren in India is seeking a Senior Manager, Global Travel, Expense & Card Programs, responsible for managing the global Corporate Card ecosystem. The role includes overseeing credit card policies, ensuring compliance, and driving service delivery.

The ideal candidate should have 10-15 years in Finance Operations, strong project management skills, and experience in travel and expense management. A bachelor's or master's degree in a relevant field is required.

Qualifications

• 10-15 years of progressive experience in Finance Operations or Shared Services.
• Proven project & process improvement experience.

Responsibilities

• Own and manage the full lifecycle of corporate cards globally.
• Develop, maintain, and enhance T&E and Card policies.
• Lead global operations supporting card administration and maintenance.

Skills

Project & process improvement

Travel & Expense management

Stakeholder management

Data-driven decision making

Education

Bachelor's or master's degree in finance, accounting, or business administration

Tools

SAP Concur

ERP systems (SAP preferred)

Advanced Excel

Job description

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

At Ralph Lauren, as a Senior Manager, Global Travel, Expense & Card Programs, will play a critical role in delivering a seamless, compliant, and efficient experience for employees worldwide. This role is responsible for the end‑to‑end ownership of Ralph Lauren's global Corporate Card ecosystem (Travel Credit Cards and Purchasing Cards - P‑Cards) and its integration with the Travel & Expense (T&E) framework across North America, EMEA, and APAC. The position will lead policy governance, operational delivery, risk management, and transformation initiatives, ensuring strong controls while enhancing the employee experience.

Essential Duties & Responsibilities

Global Corporate Card Program Leadership & Expense Management

• Own and manage the full lifecycle of corporate cards globally, including:
  • Issuance, activation, and employee onboarding
  • Credit limit assignment, monitoring, and periodic review
  • Card suspension, cancellation, and revocation processes
• Oversee both:
  • Travel Credit Card program (T&E spend)
  • P‑Card program (procurement and business purchases)
• Establish global eligibility frameworks, approval hierarchies, and governance standards and communicate to cardholders
• Serve as the primary liaison with card providers and financial institutions

Policy Governance & Compliance

• Develop, maintain, and enhance Ralph Lauren's global T&E and Card policies
• Drive consistent adoption across regions while accommodating local regulatory requirements
• Monitor and enforce compliance, including:
  • Out‑of‑policy transactions
  • Card misuse and delinquency
  • Employee purchases outside of the RL Card programs
• Develop training and FAQs on card usage and compliance to employees
• Partner with Corporate Controller's Group and Internal Audit to ensure a strong control environment
• Ensure adherence to regulatory frameworks including FCPA, UK Bribery Act, and local compliance standards

Operational Excellence & Service Delivery

• Lead global operations supporting:
  • Card administration and maintenance
  • Expense system integration (e.g., SAP Concur)
  • Employee support and issue resolution
• Manage a global team / shared services model, ensuring:
  • Defined SLAs and KPIs
  • High‑quality, timely service delivery
• Act as escalation point for complex operational or policy issues

Financial Controls, Risk & Audit

• Establish and maintain robust controls across the card and T&E ecosystem
• Drive fraud prevention, detection, and resolution processesOversee:
  • Delinquency management
  • Charge dispute resolution
  • Audit readiness and documentation
• Ensure appropriate segregation of duties and compliance controls across systems and processes
• Assist on contract negotiations with corporate card partner firms

Reporting, Analytics & Insights

• Deliver insights and report on:
  • Global card spend (T&E and P‑Card)
  • Utilization, trends, and compliance metrics
  • Policy violations and improvement opportunities
• Monitor credit limits and spending patterns to identify optimization opportunities
• Support financial reporting processes, including reconciliations and accruals
• Enable AI agents to provide insights into spending patterns with a focus on cost containment / savings

Stakeholder & Vendor Engagement

• Partner with key stakeholders across:
  • Finance and Controllership
  • Procurement (alignment with P‑Card strategy)
  • HR (employee lifecycle processes)
  • IT (systems and automation initiatives)
• Manage relationships with external partners including:
  • Card providers
  • Travel management companies
  • Expense platform vendors
• Ensure consistent collaboration across NA, EMEA, and APAC regions

Process Transformation & Continuous Improvement

• Drive global standardization and process harmonization
• Leverage data and tools to implement forward‑looking solutions and best practices
• Lead initiatives to improve:
  • User experience
  • Process efficiency
  • Automation and digital enablement

Team Leadership

• Lead, coach, and develop a high‑performing global team
• Establish clear goals, performance metrics, and development plans
• Foster a culture of:
  • Accountability
  • Compliance
  • Continuous improvement

Key Performance Indicators

• Policy compliance rates and reduction in exceptions
• Card lifecycle turnaround times (issuance, updates, closures)
• Employee satisfaction with T&E and card processes
• Reduction in delinquency and fraud incidents
• Audit outcomes and control effectiveness
• Cost optimization and program efficiency

Experience, Skills & Knowledge

• Required Qualifications
  • Education: Bachelor's or master's degree in finance, accounting, or business administration
  • 10-15 years of progressive experience in Finance Operations or Shared Services
  • Proven project & process improvement experience
  • Travel & Expense management experience
  • Global process ownership across multiple regions
  • Corporate Card programs (Credit and P‑Card) experience
  • Proven experience managing remote and cross‑functional stakeholders
• Technical Skills
  • SAP Concur or equivalent T&E platforms
  • ERP systems (SAP preferred)
  • Advanced Excel and reporting tools
  • Strong understanding of card platforms and financial controls
• Leadership Capabilities
  • Strategic thinking and global mindset
  • Strong stakeholder management and influencing skills
  • Expertise in policy governance and compliance
  • Data‑driven decision making
  • Continuous improvement and transformation focus
• Key Relationships
  • Internal: Corporate Controller's Group, Finance Leadership, Procurement, HR, IT, Internal Audit
  • External: Card issuers, travel partners, expense system providers