Senior Manager, Global Coverage/Project Manager

Cint

India

Remote

INR 2,500,000 - 5,000,000

Full time

5 days ago

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Benefits offered by this job

Company-provided laptop

Work from home facilities

Job summary

Cint, a technology leader in market research, seeks a Senior Manager of Global Coverage to lead a team of Project Managers and grow strong relationships with customers, sales teams, and internal stakeholders. The role is remote and offers opportunities to drive client success and strategic initiatives.

The position emphasizes coaching, cross-functional collaboration, and delivering high-quality results across multiple projects while supporting 24x7 coverage and global growth.

Qualifications

BA/BS degree required.
Minimum 8 years of customer-facing experience with ability to manage multiple complex projects.
Minimum 5 years of experience managing, growing, and scaling teams.
Proficient in Google Suite, Excel, Word and PowerPoint.
Strong work ethic with a self-motivated mindset and drive to achieve goals.
Detail-oriented, self-starter; eager to learn new skills.
Excellent written and oral English communication; additional languages beneficial.

Responsibilities

Manage a team of Project Managers at various skill levels.
Use Cint's software to design and manage research surveys.
Act as first point of escalation for incidents and scope changes.
Develop understanding of Market Research and Digital Advertising industries.
Ensure high quality across studies with minimal supervision.
Compile data from various sources (Excel, Power BI, Salesforce, Qualtrics) for clients.
Coordinate with Sales, Account Management, Product and Finance for seamless execution.
Work independently with strong time management.
Build relationships with external client personnel and manage budgets.

Skills

Team leadership

Project management

Stakeholder management

Communication (English)

Google Suite

Excel

PowerPoint

Salesforce

Education

BA/BS Degree

Tools

Power BI

Salesforce

Qualtrics

SurveyMonkey

Microsoft Excel

Job description

The Senior Manager of Global Coverage will work with a technology leader in the market research industry, specialising in online and digital methodologies. This role is responsible for managing a team of Project Managers while developing and growing strong relationships with customers, the sales team, and key internal stakeholders.

This position plays a critical role within the organisation, serving as the primary line of communication between the Global Coverage team and the Director and leadership team. As part of a global organisation, the Senior Manager is accountable for ensuring high levels of customer satisfaction by enabling their team to successfully deliver on client project goals, supporting client growth strategies, and proactively troubleshooting and resolving client concerns.

In addition, the role involves coaching and developing team members, leading strategic projects, and collaborating cross-functionally with multiple departments to improve operational efficiency and continue diversifying the coverage portfolio.

To support our commitment to 24×7 customer coverage, flexibility with shift timings is essential, including participation in rotational shifts. This is a remote position.

Candidates with high initiative and a hands-on, can-do approach will thrive in this fast-paced environment. Successful individuals will encounter daily opportunities to contribute to the company's growth in a demanding yet rewarding setting where creativity, ownership, and strong results are recognised and rewarded.

Responsibilities

Manage a team of Project Managers at various skill levels
Utilize Cint's proprietary software to create and manage research surveys related to advertising effectiveness or professional services
Act as the first point of escalation for your team members including (but not limited to) incidents involving platform issues, client's communicated concerns, or impactful changes to project scope
Develop a robust understanding of the Market Research and Digital Advertising industries, comprehending how Cint can solve challenges using technology
Support your team to successfully work on a multitude of projects concurrently while ensuring a high level of quality across all studies with little to no supervision
Compile and extract data from various sources (proprietary software, Microsoft Excel, Power BI, Salesforce, Qualtrics, etc.) to present data to internal and external clients
Coordinate with Sales Directors, Account Management, Product, and Finance to ensure seamless project execution and continued product development
Ability to work independently and be self-motivated with effective time management
Develop strong working relationships with external client personnel, anticipating client needs and ensuring high levels of customer service while adhering to client budget
Work with customers to understand project needs, recommend optimal solutions, and coordinate with internal teams and external partners to successfully deliver projects on time and in budget

Required Qualifications

BA/BS Degree
Minimum 8 years of customer-facing experience with proven ability to manage multiple complex projects under tight deadlines
Minimum 5 years of experience managing, growing, and scaling teams.
Proficient in Google Suite, Excel, Word and PowerPoint
Strong work ethic with a self-motivated mindset and drive to achieve goals
Detail-oriented, self-starter who is eager to learn new skills and concepts
An innate sense of accountability, ability to provide proactive and thoughtful feedback
Top quality ability in written and oral communication in English, additional languages are highly beneficial

Preferred Qualifications