Senior Manager - Data Analyst

Bharti Airtel Foundation; Gurugram District; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Bharti Airtel Foundation is seeking a data analytics professional to drive data-led decision-making, digital adoption, and user engagement for TheTeacherApp. The role focuses on translating platform usage, CRM data, and feedback into actionable insights to improve adoption, retention, and learning-resource utilization.

Responsibilities include dashboards, user-behaviour analysis, and stakeholder collaboration to implement data-driven interventions that enhance teacher experience and engagement.

Qualifications

• Graduate/postgraduate degree in Data Analytics, Business Analytics, or a related discipline.
• Minimum 8+ years of relevant experience in data analytics in ed-tech space.
• Experience in dashboard development, user behaviour analysis, CRM reporting, and data-driven intervention planning.
• Experience with digital platforms like Mo-engage, Google Analytics, Meta.

Responsibilities

• Data Analytics MIS: Develop dashboards, MIS reports, and KPIs to track registrations, active users, engagement, retention, course completion, and content utilisation.
• User Behaviour Insights: Analyse user journeys, feature adoption, content preferences, and engagement patterns.
• Customer Success Digital Engagement: Design and monitor onboarding, activation, repeat usage, re-engagement, and retention; evaluate campaign effectiveness.
• Stakeholder Management: Partner with cross-functional teams.

Skills

Data analytics

Dashboard development

User behaviour analysis

CRM reporting

Campaign analytics

Mobile/CRM platform analytics

Education

Graduate/postgraduate degree in Data Analytics or related field

Tools

MS Excel

Tableau

CRM tools

Firebase Analytics

Google Analytics

MoEngage

Meta Analytics

Job description

About Bharti AirtelFoundation:

Qualityeducation is the hallmark of a great nation; if we wish to see phenomenalchanges in the world, we must stride to create an order that supports educationand develops it. With a profound intent and commitment to make a difference,Bharti Airtel Foundation, the philanthropic arm of Bharti Enterprises, startedits operations in the year 2000, to bring about a transformation in theeducation arena and thus the living condition of children and youth in ruralIndia.

Sinceits inception, the Foundation has been proactively engaged in formulating andexecuting education programs at primary, secondary and tertiary levels. All itsactions are driven by a necessity and resolve, not only to offer free educationto the underprivileged children, but also to create opportunities that enabletheir holistic development.

BhartiAirtel Foundation consistently works to realize its vision, mission and goalsin collaboration and partnership with its stakeholders, including government,corporate sector and rural community.

Purpose of this Role:

Drive data-led decision-making, digital adoption, userengagement, and continuous improvement of TheTeacherApp. Translate platformusage, teacher behaviour, CRM data, and user feedback into actionable insightsthat improve adoption, retention, learning-resource utilisation, and teacherexperience.

Key Responsibilities:

• Data Analytics MIS: Develop dashboards, MIS reports, and KPIs to track registrations, active users, engagement, retention, course completion, and content utilisation. Identify trends, data gaps, and performance variations to support management decisions.
• User Behaviour Insights: Analyse user journeys, feature adoption, content preferences, and engagement patterns. Identify onboarding drop-offs, inactive users, and adoption barriers; recommend targeted interventions.
• Customer Success Digital Engagement: Design and monitor strategies for onboarding, activation, repeat usage, re-engagement, and retention. Evaluate campaign effectiveness using measurable engagement and conversion indicators.
• Stakeholder Management: Partner with cross-functional teams

Qualifications Experience:

• Graduate/postgraduate degree in Data Analytics, Business Analytics, or a related discipline.
• Minimum 8+ years of relevant experience in data analytics in ed-tech space
• Experience in dashboard development, user behaviour analysis, CRM reporting, and data-driven intervention planning.
• Experience with digital platforms like Mo-engage, Google Analytics, Meta

Technical Skills:

• Advanced MS Excel, including data cleaning, Pivot Tables, and analytical reporting.
• Working knowledge of Tableau, or equivalent visualisation tools.
• Understanding of CRM tools
• Experience with CRM systems, campaign analytics, user segmentation, and lifecycle tracking.
• Familiarity with Firebase Analytics, Google Analytics, or equivalent product analytics tools; understanding of funnels, cohorts, retention, and user journeys.

Key Competencies:

Strong analytical and problem-solving skills;customer-success mindset; strategic thinking; data accuracy and integrity;effective communication and presentation; stakeholder management;cross-functional collaboration; and the ability to convert insights intomeasurable outcomes.

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