Senior Manager, Customer, Patients and Market Decision Intelligence

IN10 (FCRS = IN010) Novartis Healthcare Private Limited; Hyderabad; Híbrido; INR 2.000.000 - 3.200.000; Jornada completa

Descripción de la vacante

Novartis Healthcare Private Limited in Hyderabad is seeking a Senior Manager, Integrated Customer, Patients and Market Decision Intelligence to drive analytics across patient journeys, segmentation, and provider engagement. You will lead a high-performing team, partner with data operations, and deliver insights that shape brand strategies across therapy areas.

The role emphasizes strategic business storytelling, data-driven decision making, and collaboration with cross-functional stakeholders to

Formación

• Minimum 8 years in pharma/healthcare with market dynamics and patient journeys.
• Proven experience in customer analytics, business analytics, strategic planning, or related analytics.
• 2+ years of people management experience, leading analytical teams.
• Experience developing customer, patient, and provider segmentation frameworks.
• Ability to translate analytical findings into actionable recommendations.
• Strong communication skills with senior stakeholders.

Responsabilidades

• Lead execution of patient, provider, and account analytics initiatives with rigorous insight quality.
• Partner with Data Operations, Functional Excellence and Quality teams to improve data-to-insight pipeline.
• Support delivery of cross-portfolio analytics and ad hoc requests related to customer, patient, provider, HCP, and market dynamics.
• Develop patient journey maps and provider segmentation for brands in the therapy area.
• Influence network identification and map HCP influence and market reach.

Conocimientos

Analytical Thinking

Stakeholder Management

Cross-Functional Collaboration

Business Analytics

Project Management

Market Research

Data-Driven Decision Making

Leadership

Descripción del empleo

Senior Manager, Integrated Customer, Patients and Market Decision Intelligence

Location – Hyderabad #LI Hybrid

Major Accountabilities

• Patient journey and pool prioritization: Drive development of detailed patient journey maps to identify diagnosis and treatment pathways, leakage points, barriers, and engagement opportunities, supporting patient pool prioritization across key stages of the journey for all brands in the therapy area.
• Patient, HCP, and provider segmentation: Conduct patient, HCP, provider, and account segmentation analyses using behavioral, attitudinal, clinical, access, and organizational attributes to inform targeted engagement strategies for brands in the assigned therapy area.
• Influence mapping: Support KOL and influence network identification through analysis of HCP influence, peer connectivity, expertise, and market reach for brands in the assigned therapy area.
• Integrated narrative: Contribute to integrated business narratives that connect customer, patient, provider, and market insights with business performance, strategy, and growth opportunities, in partnership with POD stakeholders.
• Lead execution of patient, provider, and account analytics initiatives while ensuring analytical rigor, insight quality, and alignment with business priorities.
• Partner with Data Operations, Functional Excellence, Reporting, and Quality teams to improve the data-to-insight pipeline and support timely identification and resolution of data quality issues.
• Support delivery of cross-portfolio analytics and ad hoc requests related to customer, patient, provider, HCP, and market dynamics, leveraging therapeutic area expertise and available organizational capabilities.

People Leadership & Functional Excellence

Lead and develop a focused high-performing team of associates, fostering accountability, collaboration, functional expertise, and high-quality execution for the aligned brand. Coach, mentor, and support development of team members through effective performance management, feedback, and career development planning. Navigate cross-functional complexities and help enable timely, informed decision-making by identifying key business issues, prioritizing effectively, and maintaining focus on strategic objectives. Support hiring, onboarding, talent development, and engagement activities to strengthen team capabilities and ensure sustainable growth.

Minimum Requirements

• Minimum 8 years of experience in the pharmaceutical or healthcare industry, with a strong understanding of market dynamics, healthcare ecosystems, patient journeys, and provider behavior.
• Proven experience in customer analytics, business analytics, strategic planning, performance management, or related analytical functions, with demonstrated impact on business outcomes.
• 4+ years of domain expertise in one or more of the following: enterprise analytics, secondary data analytics, primary market research, field analytics, patient service analytics, customer analytics, or management consulting.
• 2+ years of people management experience, including leading analytical teams and supporting data-driven decision-making for senior stakeholders.
• Experience developing customer, patient, and provider segmentation frameworks using behavioral, attitudinal, clinical, and market data.
• Experience creating patient and provider journey maps and managing multiple analytics initiatives simultaneously.
• Experience partnering with cross-functional stakeholders and translating analytical findings into actionable recommendations.
• Demonstrated ability to operate effectively in complex, matrixed organizations and deliver high-quality outcomes under evolving business priorities.
• Proven track record of leading analytical workstreams and driving execution through cross-functional teams.

Essential Requirements

• Strong business acumen with an understanding of pharmaceutical commercial and healthcare business dynamics.
• Solid understanding of patient, provider, customer, and healthcare network data sources.
• Strong analytical and problem-solving capabilities, with the ability to synthesize complex information into actionable insights.
• Excellent verbal and written communication skills, with experience presenting findings to senior stakeholders.
• Ability to collaborate effectively across marketing, market research, field insights, patient engagement, forecasting, and performance analytics functions.
• Strong stakeholder management and influencing skills within matrixed environments.
• Commitment to advancing data-driven decision-making and continuous improvement.
• Ability to excel in a dynamic, fast-paced environment while effectively managing competing priorities.

Location

Location: Hyderabad NKC | Hybrid | 3 days a week in office is mandatory.

Skills Desired

Analytical Thinking, Brand Awareness, Business Analytics, Change Agility, Cross-Functional Collaboration, Digital Marketing, Marketing Strategies, Media Campaigns, Project Management, Project Planning, Sales, Stakeholder Engagement, Stakeholder Management, Waterfall Model

Improving the lives of people living with disease takes more than innovative science. It takes a focus on the needs of people and a community committed to meeting them. It takes a team of people like you. Working together. Learning together. Thriving together. Discover how you can join us in changing people’s lives.