Senior Manager - Commercial Operations & Delivery

7219 - Zoetis India Capability Center Pvt. Ltd; Hyderabad; On-site; INR 3,000,000 - 5,200,000; Full time

Job summary

Zoetis Inc in Hyderabad seeks a Senior Manager to lead the Zoetis Tech and Digital ZICC Commercial ICC, driving organizational growth and an inclusive culture. The role oversees hiring, performance, resource capacity planning, and mentoring for 40+ resources, while ensuring delivery excellence across Commercial Delivery and Global Dx resources.

The candidate will work in a matrix with US and international teams, championing transformation, cross-geography collaboration, and strong program

Qualifications

• Transformation programs experience in large scale settings.
• Experience in talent management, org design and governance.
• Collaboration across cross-functional and global teams.
• Strong written and verbal communication abilities.
• Proven track record in program delivery and product execution.

Responsibilities

• People Manager for hiring, performance & offshore capacity for Global DX.
• Collaborate with supervisors on hiring, financials, and program mgmt to boost performance.
• Lead development of Commercial ICC culture aligned with Zoetis values.
• Promote accountability, transparency and inclusive environment.
• Champion AI, Agile & DevOps adoption across teams.
• Coordinate with global teams to ensure alignment with goals.
• Organize team-building and training to foster cohesion.
• Support Zoetis employer brand in the Indian ecosystem.

Skills

Transformation programs

Talent management

Org design

Governance

Cross-team collaboration

Communication skills

Product execution

Education

Bachelor’s degree in Business Administration, Computer Science

Job description

POSITION SUMMARY

The Zoetis Tech and Digital ZICC Senior Manager – Commercial Operations will lead the ZTD Commercial ICC organizational growth and establish an inclusive and integrated culture. This role will act as the key point of contact in ICC for hiring, financial management, Program management, Delivery excellence across Commercial Delivery, Operations & Global Dx resources, estimated at 40+ individuals, and is also responsible for overseeing hiring, performance, resource capacity planning, and mentoring of resources. This role requires strong interpersonal skills, collaboration, working in a matrix and organization, with strong domain knowledge preferred. Experience and expertise working in an Agile and/or DevOps framework with teams at varying levels of maturity also preferred.

POSITION RESPONSIBILITIES

People Manager:

• People Manager for all hiring, performance & offshore resource capacity and mentoring activities for all direct reports across Global DX.
• Close collaboration and partnership with respective direct supervisors, on hiring, financial management, program management & key activities of resources and opportunities to improve overall teams’ performance and efficiency.

Culture & Brand Development:

• Lead the development of the Commercial ICC culture, championing the integration of our Zoetis culture.
• Encourage a culture of accountability, transparency, and mutual respect among team members.
• Foster a collaborative and inclusive work environment that promotes creativity, innovation, and continuous learning.
• Champion the adoption of AI, agile & devops across the teams.
• Establish effective communication channels to facilitate seamless integration with global teams and ensure alignment with organizational goals.
• Organize team-building activities, workshops, and training sessions to nurture team cohesion and professional development.
• Assist in building Zoetis employer brand in the Indian ecosystem for Commercial capabilities.

ZTD Leader

• Member on the ZICC Commercial Leadership Team
• Member of the ZTD US /Global Dx Commercial Delivery Team
• Member of the ZTD Commercial Delivery Lead Team

ORGANIZATIONAL RELATIONSHIPS

Work closely within Commercial Teams (US, International & Delivery), Global Dx, and across ZTD functions located Globally both in US and International markets.

EDUCATION AND EXPERIENCE

Education:

• Bachelor’s degree in Business Administration, Computer Science
• 10+ years of progressive technology leadership experience

Experience:

• Demonstrated experience leading transformation and cultural initiatives with results.
• Demonstrated experience in working in cross-geographic teams.
• Practical experiences with commercial platforms (marketing technologies, ecommerce, content management), analytics & data, and customer experience disciplines in a global setting
• Strong communication and broad influence skills; ability to develop strong internal and external relationships.
• A track record of successful people management, project management, business planning, and product execution

TECHNICAL SKILLS REQUIREMENTS

• Experience in large scale transformation programs
• Experience in talent management, org design, and departmental governance
• Collaborate with cross teams, infrastructure, and security teams for the best and timely delivery.
• Strong written and verbal communications.
• Possess a broad knowledge of most technical and business resources and use them to effectively coordinate team members and external resources.

PHYSICAL POSITION REQUIREMENTS

Preferable to work till 12 PM EST. Available during emergencies and deployments (potentially off hours) to ensure issues and/or tasks are satisfactorily resolved.

Full time Notice: Zoetis Recruiters will contact candidates via email from an address ending in @zoetis.com and may also initially connect with candidates through LinkedIn, including LinkedIn InMail. Zoetis does not use Gmail, Outlook, Yahoo, or other web-based/generic email domains to communicate about job opportunities, interviews, or offers of employment. If you receive a recruitment-related email message claiming to be from Zoetis that does not come from @zoetis.com, please treat it as suspicious. For your security, do not reply, click links, open attachments, share personal or financial information, or send money in response to unexpected or questionable recruitment communications.

At Zoetis, our purpose is to nurture our world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues’ careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources.