Senior Manager, Client Projects

NTT Limited; Kolkata District; Hybrid; INR 4,500,000 - 7,500,000; Full time

Benefits offered by this job

Hybrid Working

Job summary

NTT DATA is seeking a Senior Manager, Client Projects to develop and direct strategic planning for multiple client implementation projects. This role oversees resources, timelines, and budgets, using waterfall or agile methods to ensure successful delivery and client satisfaction.

The individual will foster collaboration across teams, mentor project managers, and drive operational excellence while aligning with strategic objectives and financial targets. Hybrid working is offered.

Qualifications

• Senior management experience in project management within a global IT services organization.
• Experience delivering client implementation projects from initiation to completion.
• Proven ability to manage budgets, timelines and cross-functional stakeholders.
• Experience leading complex, multi-project programs using formal methodologies.

Responsibilities

• Oversees the execution and completion of client implementation projects.
• Leads teams to deliver projects with high stakeholder satisfaction.
• Provides budget analysis, labor planning and coordination between client and company teams.
• Monitors progress to meet revenue and cost projections.
• Manages contracts with vendors and ensures deliverables meet requirements.

Skills

Stakeholder engagement

Program management

Agile & Waterfall

Budgeting

Leadership

Cross-functional teams

Education

Bachelor's degree

PMI/ PMP / CAPM / Prince2

Job description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Senior Manager, Client Projects is a senior management role, responsible for developing and directing the planning / strategic planning of multiple projects related to client implementation. This role oversees the coordination and management of employees and resources required to successfully complete client implementation projects, from initiation to completion within budget and on time, using either a waterfall or agile methodology. This senior management role fosters a culture of collaboration and innovation across their teams focused on achieving operational excellence.

Key responsibilities

• Oversees the execution and completion of client implementation projects.
• Oversees people who lead standard to complex projects supporting the company-client relationship, ensuring customer satisfaction.
• Provides budget analysis, labor planning, and coordination of activities between client and company employees.
• Monitors project completion from initiation through delivery to meet revenue and cost projections.
• Oversees performance of the installation and client acceptance of capitalized equipment, enterprise software systems, or system integration projects or engagements.
• Serves as a mediator to internal issues and conflicting priorities for members of cross-functional teams focused on the delivery of new or existing solutions to clients.
• Determines and defines client implementation project scope and objectives.
• Prepares budget based on scope of work and resource requirements.
• Creates the project management plan based on requirements and obtain sign off.
• Tracks standard to complex projects cost to monitor compliance to budget.
• Develops and manages a detailed client implementation project schedule and work plan.
• Provides project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.
• Manages contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
• Utilises industry best practices, techniques, and standards throughout entire project execution.
• Monitors progress and make adjustments as needed.
• Measures project performance to identify areas for improvement.
• Oversees all incoming and outgoing project documentation and administration and develop relevant project status and related reports.
• Ensures that project milestones are met, project scope changes are aligned to budget and managed effectively.
• Actions improvements from project reviews using artefacts from projects including historical metrics to improve current project processes and increase project quality delivery.
• Leads and manages a team of project managers and implementation resources.
• Provides guidance, mentorship, and supports to project teams, ensuring their effectiveness, productivity, and professional growth.

To thrive in this role, you need to have

• Extended communication and stakeholder engagement skills at senior leadership / executive level (internal and external).
• Extended client implementation project / program management skills, Excellent organizing and planning skills.
• Excellent attention to detail and accuracy.
• Excellent interpersonal skills and extremely resourceful.
• Adaptable with excellent analytic skills.
• Proactive approach with the ability to work independently and as part of a team.
• Ability to work under pressure and meet deadlines.
• Ability to manage conflict using a solution-focused approach.
• Ability to solve problems creatively.
• Extended ability to complete projects according to outlined scope, budget and timeline.
• Ability to coordinate the activities of a team and variety of stakeholders to drive completion of projects.

Academic qualifications and certifications

• Bachelor’s or equivalent degree in the relevant field of study
• Relevant certifications, such as PMI, Project management professional, CAPM, PMP or Prince 2 etc.

Required experience

• Extended professional experience in project management gained within a global IT services organization.
• Extended project management experience including high complexity, cross services / technology domain solutions.
• Extended experience using with project management software tools, methodologies, and best practices.
• Extended demonstrated experience managing the entire project lifecycle.
• Extended demonstrated experience coordinating operational tasks of a team.
• Extended demonstrated experience delivering client implementation projects.
• Extended experience delivering projects using an agile methodology.
• Extended experience interacting with client stakeholders on planning, progress tracking, communication, and escalation activities.
• Extended experience interacting with executive stakeholders and providing feedback in steering committee meetings.
• Extended people management / leadership experience gained within a global IT services organization.

Workplace type: Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.