Senior Manager, Business Operations

Conduent; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Conduent in Bengaluru, India is seeking an experienced operations analytics leader to oversee the operations analytics function and align initiatives with senior management goals. The role focuses on building customer-focused relationships, guiding strategic plans, and driving improvements in dashboards, SLAs, and governance structures.

The successful candidate will mentor analysts, stay current with market trends, and support cost and process improvements across the organization, contributing

Responsibilities

• Oversees the utilization of the organization’s Operations analysis team who serve as primary liaisons between internal and/or external customers and Operations leadership and teams to meet organizational and/or customer objectives and needs.
• Builds a customer-focused relationship with internal and/or external customers and Senior Management team to align project objectives, and to continuously promote the organization’s ability for their domain expertise and data analyzes abilities.
• Develops, leads, approves and presents recommendations of operational strategic plans and initiatives to advance the divisional missions and objectives.
• Manages the development, growth, and quality of Operations Analysts to build and continuously improve well-rounded teams.
• Provides domain-specific subject matter expertise (advisory) to Operations Teams and remains updated on trends in the marketplace.
• Facilitates and coordinates the approval of day-to-day recommendations of the Operations analyst team related to operational dashboards, SLAs, operating procedures, governance structures and metrics for process and cost improvements.

Job description

Through our dedicated associates, Conduent delivers mission‑critical services and solutions on behalf of Fortune 100 companies and over 500 governments—creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Responsibilities

• Oversees the utilization of the organization’s Operations analysis team who serve as primary liaisons between internal and/or external customers and Operations leadership and teams to meet organizational and/or customer objectives and needs.
• Builds a customer‑focused relationship with internal and/or external customers and Senior Management team to align project objectives, and to continuously promote the organization’s ability for their domain expertise and data analyzes abilities.
• Develops, leads, approves and presents recommendations of operational strategic plans and initiatives to advance the divisional missions and objectives.
• Manages the development, growth, and quality of Operations Analysts to build and continuously improve well‑rounded teams.
• Provides domain‑specific subject matter expertise (advisory) to Operations Teams and remains updated on trends in the marketplace.
• Facilitates and coordinates the approval of day‑to‑day recommendations of the Operations analyst team related to operational dashboards, SLAs, operating procedures, governance structures and metrics for process and cost improvements.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [e-mail]. You may also click here to access Conduent’s ADAAA Accommodation Policy.