Senior Manager - Batch Processing

TransUnion; Mumbai; Hybrid; INR 2,500,000 - 3,600,000; Full time

Job summary

TransUnion in Mumbai seeks an experienced operations and program management professional with a Master of Business Administration and 5+ years in financial services. The role blends strategic project oversight with hands-on operational execution across multiple departments.

You will manage day-to-day activities, ensure SLA/TAT adherence, develop scalable processes, and monitor key metrics to drive productivity while coordinating with clients, partners, and the sales team.

Qualifications

• Master degree in business administration, preferably in Financial Services.
• Minimum 5+ years of relevant experience.
• Hands on

Responsibilities

• Manage day-to-day operational activity, ensure SLA and TAT adherence.
• Develop, implement, and monitor processes providing visibility into goals.
• Plan, monitor, and analyze key metrics for day-to-day performance.
• Coordinate interdepartmentally with heads, partners and sales to drive progress.
• Provide consulting during proposal phase to support sales.

Skills

Data analysis

Big data

Performance metrics

Operational management

Education

Master degree in business administration

Job description

Team Overview

We are India's leading credit information company and have established ourselves as a key anchor in the credit ecosystem of the country over the past 25 years. As an information and analytics provider, we aim to bridge the gap between stakeholders across multiple ecosystems. We use information for good by analyzing credit information to generate solutions for institutions and consumers. Our solutions facilitate easy access to credit for consumers and provide valuable insights to lenders when evaluating potential borrowers.

We are in the business of building trust between organizations and consumers. It is our core belief that trust can help organizations and consumers transact with ease and help them achieve great things.

We are committed to not just being an equal opportunity employer but also actively cultivating a culture of inclusion and belonging. We celebrate and respect the unique backgrounds and experiences that every individual brings to our team. Applicants are evaluated based on job qualification - not race, color, sex / gender, religion, caste, national origin, age, disability, marital status, citizenship status, sexual orientation, gender identity or any other status. We are committed to taking affirmative action to employ and advance minorities, women, and qualified disabled individuals. We ensure a safe, productive, and harassment-free workplace for all.

We are committed to providing reasonable accommodations for individuals with disabilities throughout the application and employment process. Please contact us to discuss any accommodations you may need.

Culture and Values

Our culture is welcoming, energetic, innovative, and deeply committed to fostering an environment of belonging, where diverse perspectives and backgrounds are valued. There's an overall synergy that flows throughout the company, creating a sense of connect, belonging and unity in knowing that we're all working to achieve the same overall goal. Our core values which we live by every day are integrity, People, Customer, and Innovation.

https://www.transunion.com/privacy/global-job-applicant

What is excitement and passion for us?

We define it as a blend of curiosity, ability to unlearn and yet continuously learn, able to connect with meaning and finally the drive to execute ideas till the last mile is achieved. This passion helps us focus on continuous improvement, creative problem solving and collaboration which ensures delivery excellence.

Role Overview And Core Responsibilities

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Responsibilities

Operational Processes

• Manage day-to day operational activity, ensure adherence to SLA and TAT.
• Ensure that the processing is done in compliance with laid down processes and is in line with department's policies.
• Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals and progress for our key initiatives.
• Manage on time and accurate Data reporting, expert in creating visually appealing, persuasive and effective presentation.
• Plan, monitor, and analyze key metrics for the day-to-day performance of the operations team to ensure efficient and timely completion of tasks
• Uphold organization policies and standards, ensuring regulations are followed
• Independent and resourceful with the ability to identify opportunities to optimize performance
• Strong working knowledge of big data, data analysis and performance metrics
• Proven ability to plan and manage operational process for maximum efficiency and productivity

Project Management

• Devise strategies to ensure growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs
• Set up (configure), test and deliver batch solution requests (for new solutions as well as changes to existing) to customers in a timely manner ensuring that appropriate standards are followed and customer needs are met

I nterdepartmental Co-ordination

• Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals
• Work with the Solution consulting team in interacting with clients to gather detailed business requirements; facilitate communication with clients and sales in regards to project progress and investigations
• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
• Provide consulting during proposal phase led by Sales to secure the sale

Required Knowledge And Experiences

Experience and Skills

Qualification: Master degree in business administration, preferably in the Financial Services industry.

Minimum 5+ years of relevant experience.

Hands on