Senior Manager, Associate Relations

Capital One; Bengaluru; On-site; INR 4,000,000 - 8,000,000; Full time

Job summary

Capital One India seeks an experienced Senior Manager – Associate Relations to partner with business leaders, resolve complex employee relations issues, and lead a team of Associate Relations Consultants. The role emphasizes legal/compliance knowledge, conflict resolution, and strong stakeholder management across Legal, Benefits and Security Operations.

MBA/PGDM preferred; 12+ years client management; 5+ years HRBP; 1+ year leading project teams.

Qualifications

• MBA or Master’s degree or PGDM required.
• Full-time position with 12+ years client management.
• Minimum 5 years as HR Business Partner and 1 year leading project teams.

Responsibilities

• Investigate and resolve manager and associate issues.
• Coach and guide managers and associates on conflicts.
• Ensure objective support for employment, performance, and policies.
• Collaborate with Legal, Benefits, and Security to ensure compliance.
• Lead and develop a team of Associate Relations Consultants.
• Identify trends and recommend action plans from case data.
• Serve as escalation point for formal complaints.

Skills

People leadership

Employee relations

Conflict resolution

Policy compliance

Data analysis

Education

MBA or Master’s Degree or PGDM

Job description

Voyager (94001), India, Bangalore, Karnātaka Senior Manager, Associate Relations

At Capital One, we think big and do bigger things. We were the first company to develop and offer mass customization and personalization of credit card, auto loans and other financial services products, and we have been innovating relentlessly ever since. Today, we are a progressive financial services powerhouse spanning Credit Cards, Auto Loans, Savings, and Commercial Banking and at the same time a high-tech company, a scientific laboratory, and a well-recognized brand all in one. We are a passionate and entrepreneurial team with heart - a team that embraces bold ideas, fosters collaboration, and delivers world-class products and services impacting over 65 million customer accounts. Still founder-led by Chairman and CEO Richard Fairbank, we dare to dream, disrupt and deliver a better way for our customers, the financial industry and for each other. Our goal is simple - bring ingenuity, simplicity and humanity to an industry ripe for change. At Capital One India, we solve fundamental business problems at scale using advanced analytics, data science and machine learning. We specialize in deriving valuable insights about various aspects of the business - including product and process design, consumer behavior, regulatory and credit risk, and much more - from large volumes of data to build cutting edge patentable products at an industrial scale.

Looking for a role that offers a wide breadth of involvement? Enjoy consulting with the business to assist in problem solving? Human Resources is looking for someone who is motivated and willing to take on new opportunities.

Responsibilities

• Investigate and resolve manager and associate issues
• Resolve manager and associate issues by acting as a coach and providing guidance
• Help people leaders associates, and business leaders reconcile conflicts and disputes
• Ensure all associates have an objective and knowledgeable resource at their disposal to work through challenging employment, performance and policy issues
• Partner with other departments such as Legal, Benefits, Office of Corporate Investigations and Security Operations to ensure legal and regulatory compliance while identifying solutions
• Investigate and resolve formal employment complaints including harassment, discrimination, wrongful termination, etc.
• Review departmental case data to identify trends and recommend action plans for business units to implement
• Partner with the line of business HR Business Partners to enhance people leader capabilities
• Review policies and procedures that support the associate experience
• Act as role model and champion for Capital One values
• Participate in internal projects that improve processes that require partnership with crossfunctional teams and integrative problem-solving skills
• Knowledge of employment law and employment practices
• Lead, motivate and develop a team of Associate Relations Consultants
• Examine data at the department, line of business, and division level to identify trends and recommend action plans for business units to implement
• Serve as point of escalation for investigations into formal employment complaints including harassment, discrimination, wrongful termination, etc.

Basic Qualifications

• MBA or Master’s Degree or PGDM
• Full-time
• At least 12 years of client management experience
• At least 5 years of experience as a Human Resources Business Partner
• At least 1 year of experience leading project teams

Preferred Qualifications

• Knowledge of employment law and practices
• 10+ years of experience working in a team environment and collaborating with multiple stakeholders
• 13+ years of Human Resources experience, with a focus on employee relations

We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the qualifications to apply for this role.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.

Capital One promotes a drug-free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail].

All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail].

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.