Senior Manager Account Transformation

Wipro; Pune District; Hybrid; INR 12,00,000 - 16,00,000; Full time

Job summary

A leading IT services firm is seeking an Account Transformation Manager in Pune. The role requires 12 to 14 years of experience in driving process transformation within BFS. Responsibilities include developing transformation roadmaps, executing initiatives with AI and automation technologies, and collaborating with cross-functional teams to achieve strategic goals.

Qualifications

• 12 to 14 years of experience in process transformation.
• Strong leadership skills with a focus on continuous improvement.
• Ability to analyze and design optimized business processes.

Responsibilities

• Develop a transformation roadmap and assess capabilities.
• Conduct workflow analysis and design optimized processes.
• Lead execution of transformation initiatives with cross-functional teams.
• Establish KPIs and monitor project performance.

Skills

Process transformation

Stakeholder engagement

Project management

Risk mitigation

Performance monitoring

Tools

Automation tools

AI technologies

Robotic Process Automation (RPA)

Analytics tools

Job description

Role & responsibilities

Account Transformation Manager : C2 : Pune

12 to 14 year experience in driving process transformation solution across larger program, customer , accounts within BFS.

Responsible for driving business process change by analyzing, designing, and implementing new, efficient, and effective business processes, often leveraging technology like automation and AI. Key duties include strategic planning, project management, stakeholder engagement, risk mitigation, performance monitoring, and fostering a culture of continuous improvement to achieve strategic business goals.

Key Responsibilities

• Develop and translate the Business process vision into a feasible transformation roadmap, assessing capabilities and identifying strategic advantages.
• Conduct in-depth analysis of existing workflows using tools like flowcharts, identify inefficiencies, and design new, optimized processes.
• Lead the execution of transformation initiatives, deploying new processes and technologies such as AI, analytics, and Robotic Process Automation (RPA).
• Collaborate with cross-functional teams, including senior stakeholders, to ensure alignment, gain buy-in, and manage project execution.
• Establish key performance indicators (KPIs), collect data, and analyze performance to monitor progress and ensure projects deliver measurable results.
• Identify and mitigate risks associated with transformation initiatives, implementing appropriate controls and ensuring compliance.
• Foster a culture of continuous improvement and innovation by providing guidance to project teams and managing the human aspect of change.