Senior Managed Services Analyst

IQVIA LLC; Ernakulam; On-site; INR 800,000 - 1,100,000; Full time

Job summary

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.

Learn more at https://jobs.iqvia.com IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud.

Qualifications

• Bachelor's degree in Computer Science or related field.

Responsibilities

• Develops and delivers detailed technology services through managed services project activities requiring specialized knowledge.
• Identifies additional product/services opportunities for clients and makes decisions within general parameters under broad supervision.
• Focuses on quality in all aspects of work; follows established standards of excellence.
• Supports problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training and solution deployment.
• Supports and resolves Service Requests using the incident management tool, CSM.
• Coordinates the routing and handling of Requests For Change to the next level of support under broad supervision.
• Escalates issues relating to product support or product operations to the next level of support.
• Provides feedback based on client experiences to product and professional services teams for product and process improvements.
• Project management activities include interaction with company and client managers and cost/schedule monitoring.

Education

Bachelor's Degree Computer Science

Job description

Essential Functions

• Develops and delivers detailed technology services through managed services project activities requiring specialized knowledge of IQVIA's products and technical expertise.
• Responsible for identifying additional product/services opportunities for clients and makes decisions within general parameters under broad supervision.
• Focuses on quality in all aspects of work; follows established standards of excellence.
• Supports problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training and solution deployment.
• Supports and resolves Service Requests using the incident management tool, CSM.
• Coordinates the routing and handling of Requests For Change to the next level of support under broad supervision.
• Escalates issues relating to product support or product operations to the next level of support.
• Provides feedback based on client experiences to product and professional services teams for product and process improvements.
• Project management activities include interaction with company and client managers and cost/schedule monitoring.

Qualifications

• Bachelor's Degree Computer Science, a related field, or equivalent experience

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide. To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.