Senior Managed Services Analyst

Lifelancer; Ernakulam; On-site; INR 700,000 - 1,200,000; Full time

Job summary

A leading global provider in healthcare services is looking for a Senior Managed Services Analyst in Kochi, Kerala. This hybrid role encompasses developing and delivering technology services, managing client requests, and ensuring quality in operations. Candidates must have a Bachelor's in Computer Science or equivalent experience. The ideal candidate will excel in problem-solving and project management, contributing to client and service improvement in a supportive work environment.

Responsibilities

• Develops and delivers detailed technology services through managed services project activities using specialized knowledge.
• Identifies additional product/services opportunities for clients under supervision.
• Ensures quality in work following established standards.
• Supports problem identification, implementation, testing, and solution deployment.
• Handles Service Requests using the incident management tool, CSM.
• Coordinates Requests For Change under supervision.
• Escalates product support issues to the next support level.
• Provides client feedback for product and process improvements.
• Manages projects involving interactions with company and client managers.

Education

Bachelor's Degree Computer Science

Job description

Job Title: Senior Managed Services Analyst

Job Location: Kochi, Kerala, India

Job Location Type: Hybrid

Job Contract Type: Full-time

Job Seniority Level: Mid‑Senior level

Essential Functions

• Develops and delivers detailed technology services through managed services project activities requiring specialized knowledge of IQVIA's products and technical expertise.
• Responsible for identifying additional product/services opportunities for clients and makes decisions within general parameters under broad supervision.
• Focuses on quality in all aspects of work; follows established standards of excellence.
• Supports problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training and solution deployment.
• Supports and resolves Service Requests using the incident management tool, CSM.
• Coordinates the routing and handling of Requests For Change to the next level of support under broad supervision.
• Escalates issues relating to product support or product operations to the next level of support.
• Provides feedback based on client experiences to product and professional services teams for product and process improvements.
• Project management activities include interaction with company and client managers and cost/schedule monitoring.

Qualifications

• Bachelor's Degree Computer Science, a related field, or equivalent experience

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.