Managed Services Analyst

Jobtailor; Ernakulam; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Jobtailor in India (Kerala, Ernakulam) seeks a professional to deliver technology services through managed services projects, leveraging knowledge of IQVIA products and technical expertise.

You will identify additional product or service opportunities for clients under supervision, assist in architecture definition, design, testing and deployment, and support service requests via the incident management tool.

Qualifications

• Bachelor's Degree in Computer Science, a related field, or equivalent experience.

Responsibilities

• Develops and delivers technology services through managed services project activities requiring general knowledge of IQVIA's products and technical expertise.
• Responsible for identifying additional product/services opportunities for clients, making decisions within limited parameters under regular supervision.
• Has broad understanding of quality standards and work requires minimal revision.
• Assists in problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training and solution deployment.
• Provides support on Service Requests using the incident management tool, CSM.
• Coordinates the routing and handling of Requests For Change to the next level of support under regular supervision.
• Escalates issues relating to product support or product operations to the next level of support.
• Project management activities include interaction with company and client managers and cost/schedule monitoring.

Education

Bachelor's Degree in Computer Science

Job description

Responsibilities

• Develops and delivers technology services through managed services project activities requiring general knowledge of IQVIA's products and technical expertise.
• Responsible for identifying additional product/services opportunities for clients, making decisions within limited parameters under regular supervision.
• Has broad understanding of quality standards and work requires minimal revision.
• Assists in problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training and solution deployment.
• Provides support on Service Requests using the incident management tool, CSM.
• Coordinates the routing and handling of Requests For Change to the next level of support under regular supervision.
• Escalates issues relating to product support or product operations to the next level of support.
• Project management activities include interaction with company and client managers and cost/schedule monitoring.

Qualifications

• Bachelor's Degree in Computer Science, a related field, or equivalent experience.