Senior Machine Learning Engineer - NLP

Menlo Ventures; Bengaluru; On-site; INR 1,200,000 - 1,500,000; Full time

Benefits offered by this job

Excellent medical insurance

Yearly leaves as per Karnataka S&E Act

Generous holidays and parental leave policies

Learning & Development fund

Flexible benefit plans for tax exemptions

Job summary

A leading AI platform in Bengaluru is seeking an experienced engineer to design and develop LLM-powered AI capabilities. You will optimize ML models and collaborate with cross-functional teams to deliver innovative solutions. The ideal candidate has over 3 years of experience in building large-scale NLP systems and strong programming skills in Python and ML frameworks. This role offers excellent benefits, including medical insurance and a collaborative work environment.

Qualifications

• 3+ years of industry experience in building large-scale NLP systems.
• Strong understanding of ML and NLP fundamentals.
• Excellent implementation skills in Python and ML frameworks.

Responsibilities

• Design and develop LLM-powered AI capabilities.
• Optimize ML models for performance and scalability.
• Collaborate with cross-functional teams to build solutions.

Skills

Machine Learning

Natural Language Processing

Deep Learning

Python

Collaboration

Education

Bachelor’s or Master’s degree in Computer Science or related field

Tools

Pytorch

Tensorflow

HuggingFace

Job description

About Us

Observe.AI is the enterprise-grade Customer Experience AI platform that unifies conversations, intelligence, and action to turn contact centers into performance engines. Built to optimize the full lifecycle of human and AI agents, Observe.AI enables enterprises to automate customer interactions, augment agent performance, and deliver governed AI at scale.

On a single platform, Observe.AI combines Voice and Chat AI Agents, real-time AI Copilots, and Conversation Intelligence with 100% interaction coverage for quality, compliance, and performance management. Trusted by brands like DoorDash, Affordable Care, Signify Health, and Verida, Observe.AI delivers fast time-to-value, measurable ROI, and consistent, high-quality customer experiences across every channel.

Why Join Us

At our core, we are shaping how AI transforms real-world challenges in the contact center space. As part of our world-class ML team, you’ll work on developing cutting-edge LLM-powered solutions & Agentic AI, building end-to-end processing pipelines, and handling production challenges at scale—millions of interactions daily—while shaping the future of AI-powered contact centers.

If you are truly an engineer at heart, excited about turning breakthroughs in multi-agent systems, LLMs, NLP, and ML into practical outcomes through applied research, and building scalable production systems to create real product impact, you will feel right at home at Observe.AI. You’ll also have the opportunity to publish in top conferences, and influence Observe.AI’s product and platform strategy.

Beyond the tech, you’ll join a collaborative, mission-driven culture where innovation, impact, and fun go hand in hand. We value curiosity, collaboration, and the courage to push boundaries.

What you’ll be doing

• Design & develop state-of-the-art LLM-powered AI capabilities and Agentic AI/ Multi-agent systems end-to-end, from ideation to production for Observe.AI’s product offerings, in a fast-paced startup environment.
• Work with cutting-edge tools and technologies in Machine Learning, Deep Learning & Natural Language Processing, including LLMs and LLM-powered technologies/ paradigms, including Agentic AI.
• Build/ maintain highly scalable production systems that power AI capabilities on Observe.AI product/ platform.
• Optimize ML models and processing pipelines for performance, cost-effectiveness, and scale.
• Work with a world-class ML team in building exciting stuff, mentor juniors, and influence peers/ stakeholders.
• Collaborate cross-team with engineers, product managers, customer-facing teams, and customers to understand pain points and business opportunities to build the right solution for the right problem.
• Keep up-to-date with the latest ML/ DL/ NLP literature and influence the technological evolution of Observe.AI platform.
• Contribute to the community through tech blogs and publishing papers in ML/ NLP conferences like EMNLP, ACL, etc.

What you’ll bring to the role

• Bachelor’s or Master’s degree in Computer Science or related disciplines from a top-tier institution with exposure to ML/ DL/ NLP/ NLU.
• An engineering mindset with the competencies of an applied scientist.
• 3+ years of industry experience in building large-scale NLP/ NLU systems, with recent experience in building LLM-powered applications and Agentic systems.
• Strong understanding of the fundamentals of ML and NLP/ NLU, and practical aspects of building ML systems in production; backed by extensive hands‑on experience in building / scaling customer-facing ML/ NLP/ NLU applications.
• Good understanding of recent advances in building LLM-powered applications, and multi-agent systems at scale.
• Excellent implementation skills in Python and Machine Learning Frameworks such as Pytorch, Tensorflow, HuggingFace, etc., and deploying / maintaining scalable machine learning systems in production.
• Ability to provide thought leadership in one or more technical areas of interest to Observe.AI, and influence product development
• Excellent communication, collaboration skills, and presentation skills.
• Experience with Spoken Language Understanding is a plus
• Published papers in top NLP/ NLU conferences or workshops are a plus
• Relevant open-source contributions are a plus.

Perks & Benefits

• Excellent medical insurance options and free online doctor consultations
• Yearly privilege and sick leaves as per Karnataka S&E Act
• Generous holidays (National and Festive) recognition and parental leave policies
• Learning & Development fund to support your continuous learning journey and professional development
• Fun events to build culture across the organization
• Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.