Senior Lead- Security Command Centre

Wework; Mumbai; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

WeWork in Mumbai seeks a Senior Lead - Security Command Centre to oversee day-to-day SOC operations and drive implementation of security processes aligned with information security standards. The role requires a proactive approach to deliver technical security services, ensuring resilience and continuous improvement across security technologies.

The position leads 24x7 monitoring, collaborates with ICT, Corporate Technology, Networking, and BI teams, and coordinates with vendors for issue

Qualifications

• 8-10 years in security systems and security operations.
• Minimum 4 years in a corporate environment.
• Experience with electronic surveillance systems including CCTV, Access Control, Biometrics, IDS.
• Experience implementing ISO 27001 or similar information security standards.
• Understanding of core networking concepts: IP addressing, MAC addressing, network basics.
• Understanding of software development lifecycle, databases, test vs production environments.
• Experience with CRM software, helpdesk applications, and BI tools.
• Basic proficiency in Google Workspace applications.

Responsibilities

• Lead and supervise 24x7 Security Command Centre operations across assigned locations.
• Ensure continuous monitoring and operational effectiveness of electronic security systems and integrated platforms.
• Collaborate with Projects (ICT), Corporate Technology, Networking, Engineering, and BI teams on security initiatives.
• Coordinate with vendors, territory physical security leads, and building teams for issue resolution.
• Lead discussions with customers related to security systems and audits with Sales and Account Management teams.
• Support implementation of new security technologies, integrations, and automation initiatives.
• Oversee repair and maintenance programs for electronic security systems.
• Conduct business continuity and disaster recovery testing for security systems.

Skills

CCTV

Access control

Biometrics

Intrusion detection

ISO 27001

Networking basics

CRM

BI tools

Google Workspace

Job description

Job Summary

The Senior Lead - Security Command Centre is responsible for managing and overseeing the day-to-day operations of the Security Operations Centre (SOC), while driving the implementation of processes, customer expectation; aligned with information security standards. The role requires a proactive approach in delivering technical security services, ensuring operational resilience, system reliability, and continuous improvement of security technologies across the organization.

Responsibilities

Command Centre Operations

• Lead and supervise 24x7 Security Command Centre operations across assigned locations.
• Ensure continuous monitoring and operational effectiveness of electronic security systems and integrated platforms.

Technical Collaboration Stakeholder Management

• Collaborate closely with Projects (ICT), Corporate Technology, Networking, Engineering, and Business Intelligence teams on technical security initiatives.
• Coordinate with vendors, territory physical security leads, and building teams for issue resolution and operational support.
• Lead discussions with members (customers) related to security systems, custom security projects, and audits in coordination with Sales and Account Management teams.

Security Systems Technology Management

• Support implementation of new security technologies, integrations, and automation initiatives.
• Ensure operational health, uptime, preventive maintenance, and lifecycle management of security systems.
• Oversee repair and maintenance programs for electronic security systems.
• Conduct business continuity and disaster recovery (DR) testing for security systems and associated infrastructure.

Compliance, Risk Governance

• Support ISO 27001 and organizational risk management initiatives within the security function.
• Ensure adherence to security standards, operational procedures, and audit requirements.
• Drive governance and compliance related to electronic security systems and command centre operations.

Reporting Leadership Engagement

• Prepare and present operational updates, technical insights, and risk assessments to leadership teams.
• Maintain reporting dashboards, operational metrics, and analytics related to security systems and command centre performance.

Experience Qualifications

• 8-10 years of experience in security systems and security operations, with a minimum of 4 years in a corporate environment.

Mandatory Experience Skills

• Programming and commissioning of security systems.
• Experience in repair and maintenance programs for security systems.
• Strong experience in electronic surveillance systems including CCTV, Access Control, Biometrics, Intrusion Detection Systems
• Experience implementing ISO 27001 or similar information security standards within the security function.
• Understanding of core networking concepts including IP addressing, MAC addressing, Network communication basics
• Understanding of software development and deployment lifecycle including, Basic coding principles, Databases, Test vs Production environments
• Experience working with CRM software, helpdesk applications, and Business Intelligence tools.
• Basic proficiency in Google Workspace applications.

Good to Have

• Experience as a technical expert in customer-facing environments.
• Experience working with LenelS2, Feenics, Panasonic Video Insight (VI), Luxriot VMS.
• Experience in EDGE analytics and IOT security devices.
• Experience with Salesforce, Freshservice, Tableau.
• Experience with device endpoint security implementation.