Associate, SME Sales New Bengaluru

Razorpay; Bengaluru; On-site; INR 400,000 - 720,000; Full time

Job summary

Razorpay is looking for an Associate, Pre-Sales to support our sales team by qualifying leads, coordinating demos, and handling basic product queries. This entry-level role is ideal for freshers or those with up to 1 year of experience looking to start a career in fintech sales.

You’ll join a small, close-knit SME Pre-Sales team of four, reporting to the Pre-Sales Manager. You’ll own the journey from first response to demo and help qualify merchants for Razorpay’s payroll and banking products.

Qualifications

• 0–1 year of experience in sales, inside sales, BPO, or customer support.
• Internship experience in BFSI/startups is a bonus.
• Basic knowledge of CRM tools and Google Sheets.
• Good communication skills (spoken and written).
• Ability to follow standard processes and keep things organized.
• Self-motivated and eager to learn in a fast-paced environment.

Responsibilities

• Call inbound and outbound leads to understand their business details.
• Qualify leads based on criteria like business type, turnover, GST, etc.
• Use a lead scoring sheet provided by the sales team.
• Update lead status and notes in CRM or Google Sheets.
• Tag leads as hot, disqualified, or nurture based on outcomes.Schedule product demos or RM calls for qualified leads.
• Coordinate closely with the Sales/BD team for smooth handovers.
• Follow up with unresponsive leads via email or WhatsApp.
• Give a high-level pitch of products like current accounts, credit lines, payouts, etc.
• Answer basic queries using a pre-approved FAQ guide.
• Share daily/weekly reports on - Calls made, Leads qualified, Leads handed over, Drop-off reasons.

Skills

Sales experience

CRM knowledge

Google Sheets

Communication skills

Organization

Tools

CRM tools

Google Sheets

Job description

Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - we’ve since grown into a fintech powerhouse driving India’s digital payment revolution.

Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow.

From building AI-native agentic payments, to AI-assisted fraud detection and real-time risk intelligence to automated reconciliation, smart payouts, and predictive financial insights, we are embedding intelligence across our stack to make money movement faster, safer, and more efficient. In close collaboration with ecosystem partners - including banks, networks, regulators - we are pioneering industry-first solutions that are shaping the next era of fintech

Across India, Singapore and Malaysia, our products span everything from seamless checkouts to payroll automation - powering a fintech ecosystem that’s redefining how money moves across Asia.

Today, that ecosystem supports everyone from early-stage startups to some of India’s largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently.

Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme - and over 100 of India’s unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region.

We are backed by global investors including GIC, Peak XV Partners (formerly Sequoia Capital India & SEA), Tiger Global, Ribbit Capital, Matrix Partners, MasterCard, and Salesforce Ventures, having raised over $740 million to date. Strategic acquisitions - including Ezetap (POS and offline payments), Curlec (Malaysia expansion), BillMe (digital invoicing), and POP (rewards-first UPI) - along with earlier moves in fraud prevention, payroll, and lending, have further strengthened our platform and widened our footprint across Asia.

But what truly sets Razorpay apart is our culture. At Razorpay, ownership is our oxygen - you own what you build, with no micromanagement or red tape, just the runway to make your ideas fly. Learning is a lifestyle - if you’re curious, you’ll feel at home here. People > Pedigree - we hire for attitude, hustle, and hunger more than degrees. Transparency thrives over titles - this is where interns question CXOs and CXOs say “thank you.” Guided by our values of Customer First, Autonomy & Ownership, Agility with Integrity, Transparency, Challenging the status quo and a strong belief that Razorpay grows with Razors, you’ll be part of a 3000+ strong team building not just products, but the financial infrastructure of the future.

About Team:

• You’ll join the SME Pre-Sales team, which owns payroll lead qualification (SQLs) for small and mid-sized merchants.
• Our goal is to make sure the sales team spends its time only on merchants who are ready to buy. We do this by qualifying inbound payroll leads quickly and accurately.
• Our work drives revenue. About 80% of the EB team’s revenue comes from inbound leads, and the pre-sales team qualifies all of them.
• You’ll own the journey from first response to demo. That means engaging leads, qualifying them, scheduling the demo, and making sure it happens at the agreed date and time.
• Beyond payroll, you’ll spot cross-sell opportunities and cross-qualify merchants for Razorpay’s business banking products.
• You’ll work in a small, close-knit team of four, reporting to the Pre-Sales Manager. You’ll get a lot of ownership, quick feedback, and a front-row view of how fintech sales works

The Role

We are looking for an Associate, Pre-Sales to support our sales team by qualifying leads, coordinating demos, and handling basic product queries. This is an entry-level role ideal for freshers or those with up to 1 year of experience looking to start their career in fintech sales.

Roles and Responsibilities

• Call inbound and outbound leads to understand their business details.
• Qualify leads based on criteria like business type, turnover, GST, etc.
• Use a lead scoring sheet provided by the sales team.
• Update lead status and notes in CRM or Google Sheets.
• Tag leads as hot, disqualified, or nurture based on outcomes.Schedule product demos or RM calls for qualified leads.
• Coordinate closely with the Sales/BD team for smooth handovers.
• Follow up with unresponsive leads via email or WhatsApp.
• Give a high-level pitch of products like current accounts, credit lines, payouts, etc.
• Answer basic queries using a pre-approved FAQ guide.
• Share daily/weekly reports on - Calls made, Leads qualified, Leads handed over, Drop-off reasons.

Skills and Qualifications

• 0–1 year of experience in sales, inside sales, BPO, or customer support
• Internship experience in BFSI/startups is a bonus
• Basic knowledge of CRM tools and Google Sheets
• Good communication skills (spoken and written)
• Ability to follow standard processes and keep things organized
• Self-motivated and eager to learn in a fast-paced environment

Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.