Senior ITIL Account Service Specialist

NTT DATA Global Delivery Services Ltd; Dadri; On-site; INR 900,000 - 1,300,000; Full time

Job summary

NTT DATA is seeking an ITIL - Operations Analysis Senior Specialist to join our team in Noida, Uttar Pradesh, India. The role focuses on service delivery processes and continuous improvement, with opportunities to lead projects and drive operational excellence.

Candidates should have 6-8 years of relevant experience, an undergraduate degree, and strong ITIL knowledge, along with solid communication skills. Travel may be required, including international trips, and some roles may involve hybrid

Qualifications

• Undergraduate degree or equivalent combination of education and work experience.
• Solid understanding of ITIL processes and principals.
• Solid written and verbal skills.
• Ability to travel domestically and internationally.
• Typically requires 6-8 years relevant experience.
• Assigned to larger / more complex service delivery processes and associated projects.

Responsibilities

• Manage critical projects with general direction and may allocate some work to others.
• Play key role in continuous improvement activities in support of client or internal business processes.
• Compile, analyze and report statistical data and trends relating to service level compliance and operational effectiveness.
• Assist program or process development and implementation.

Skills

ITIL processes

Communication

Project management

Travel

Education

Undergraduate degree

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

We are currently seeking a ITIL - Operations Analysis Senior Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

In this role you will be responsible for:

• Individuals have a deep understanding of their own area.
• They have a limited understanding of related subject areas.
• They manage critical projects with general direction and may allocate some work to others.

Requirements for this role include:

• Assigned to larger / more complex service delivery processes and associated projects.
• Plays key role in continuous improvement activities in support of client or internal business processes.
• Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness.
• Assists program or process development and implementation.
• Typically requires 6-8 years relevant experience.
• Undergraduate degree or equivalent combination of education and work experience.
• Solid understanding of ITIL processes and principals.
• Solid written and verbal skills.
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodation.
• Travel including overnight domestic or international trips may be required.

Experience Level Senior Level

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a global top employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .