Senior IT Support Engineer

Omaze; India; On-site; INR 3,077,640 - 3,761,560; Full time

Benefits offered by this job

Quarterly in-person surges

Job summary

Coinbase is seeking an IT Tooling architect to own automations, drive architecture decisions, and raise the engineering bar across n8n, Airflow, Temporal, and Jira. You will partner with Security, IAM, and regional teams in a remote-first, hybrid setup with quarterly in-person surges.

The role requires 5+ years in IT engineering or automation, strong Git workflows, and experience with Okta, Slack API, and Google Workspace. Expect global collaboration and architectural leadership.

Qualifications

• 5+ years in IT engineering, automation, or systems engineering with ownership of architecture decisions, engineering standards, or platform-level systems.
• Experience building and maintaining complex automations using n8n, Airflow, Temporal, Jira Automation, or Workato, with Git-based workflows.
• Familiar with Okta, Slack API, Google Workspace and secure, scalable automation design.
• Able to operate in ambiguous environments and translate loosely scoped problems into production-ready specs.
• Uses generative AI responsibly with human oversight to improve workflow efficiency, cost, and quality.

Responsibilities

• Own the technical architecture of IT Tooling automations, guiding system structure and integration patterns.
• Set architecture standards and code review practices to raise engineering bar.
• Lead as technical DRI on high-impact automation projects from discovery to production.
• Collaborate with Security, Corporate Engineering, and IAM to resolve blockers and participate in cross-functional discussions.
• Build shared frameworks and reusable components to reduce single points of failure.
• Create architecture documentation and decision records to enable scaling with minimal dependencies.
• Manage workload with independence, turning loosely scoped problems into production-ready specs.

Skills

Automation design

n8n

Airflow

Temporal

Jira Automation

Git CI/CD

Tools

Okta

Slack API

Google Workspace

Job description

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for \"good enough,\" you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” Learn more about working at Coinbase.

The IT Tooling team sits within IT Support & Services (ITSS) and builds the automations that power ITSS's own operations. Our in-house bot, Ask IT, deflects the majority of company-wide IT requests before they reach a human. Beyond that, we automate ITSS's core day-to-day workflows — ticket triage, access reviews, onboarding and offboarding — which employees experience as self-service. You'll own technical domains within the IT Tooling platform and partner with regional IT teams across APAC, EMEA, and AMER through platforms including n8n, Jira, Okta, Airflow, and Temporal.

What You'll Do

• Own the technical architecture of IT Tooling automations, driving design decisions on system structure, integration patterns, and tooling across n8n, Airflow, Temporal, and Jira
• Establish architecture standards and code review practices that raise the team's overall engineering bar
• Lead as technical DRI on the most complex, highest-impact automation projects, from discovery and design through production delivery
• Partner with Security, Corporate Engineering, and IAM to resolve technical blockers and represent the team in cross-functional architecture discussions
• Build shared frameworks and reusable components that reduce single points of failure across the platform
• Produce architecture documentation and decision records that enable the team to scale with minimal dependency on any single individual
• Manage your own workload with a high degree of independence, translating loosely scoped problems into production-ready technical specifications

Required Skills and Experience

• 5+ years of experience in IT engineering, automation, or systems engineering, with demonstrated ownership of architecture decisions, engineering standards, or platform-level systems that others build on top of
• Deep expertise building and maintaining complex automations using n8n, Airflow, Temporal, Jira Automation, or Workato, paired with strong Git-based development workflows including branching, CI/CD, and code review
• Working knowledge of Okta, Slack API, and Google Workspace administration sufficient to design secure, scalable automation architecture
• Ability to operate in ambiguous environments and translate loosely scoped problems into production-ready technical specifications
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision).

Annual base salary range (excluding equity and bonus):

₹3,419,600 — ₹3,419,600 INR

• Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
• Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
• US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
• Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
• Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.