Senior Internal Investigator

Vistaar Finance; Indore District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Vistaar Finance seeks an Operations Risk Investigator to conduct and document detailed investigations into complaints within our banking and financial services network. You will collect evidence, interview stakeholders, and ensure findings align with risk policies.

The role emphasizes fraud risk assessment, root-cause analysis, and implementing preventive controls across rural, semi-urban, and branch lending operations. Prior experience in forensic reviews is advantageous.

Qualifications

• Experience in investigations of banking, NBFC, or financial services environments preferred.
• Familiarity with fraud risk management and control frameworks a plus.
• Strong analytical and interviewing skills during evidence collection.

Responsibilities

• Conduct detailed investigations into internal and external complaints.
• Execute branch, field, and special investigations per schedules and directives.
• Gather evidence, validate facts, conduct interviews, and analyze records to establish findings.
• Prepare clear investigation reports with supporting evidence and maintain trackers.

Skills

Investigations

Fraud prevention

Risk governance

Documentation

Job description

Operational Risk Identification & Assessment

• Conduct detailed investigations into complaints received from internal and external stakeholders.
• Execute branch, field, and special investigations as per approved schedules and management of directives.
• Gather evidence, validate facts, conduct interviews, and analyze records to establish findings.
• Ensure that all investigations are conducted objectively, confidentially, and in accordance with organizational guidelines.

Fraud Risk Assessment & Prevention

• Investigate suspected frauds, process deviations, misconduct, and policy violations.
• Identify the root causes of fraud incidents and operational lapses.
• Recommend preventive, corrective, and control enhancement measures to minimize recurrence.
• Assist business and support functions in strengthening fraud prevention mechanisms.

Reporting & Documentation

• Prepare clear, accurate, and comprehensive investigation reports with supporting evidence.
• Maintain investigation trackers, complaint trackers, and case management records as per prescribed formats.
• Ensure investigation observations, documents, photographs, statements, and supporting evidence are properly archived for future reference.
• Submit investigation findings within approved turnaround timelines.

Compliance & Governance

• Stay updated on company policies, procedures, regulatory requirements, and statutory compliance applicable to the financial services industry.
• Ensure investigations are conducted in line with approved Risk Management and Fraud Risk Management (FRM) policies.
• Monitor adherence to investigation protocols and escalation frameworks.
• Highlight serious control gaps, process breaches, and policy violations to management.

Preferred Background

• Candidates from Banking, NBFCs, Housing Finance Companies, Audit Firms, Investigation Agencies, Risk Control Units (RCU), or Fraud Risk Management functions.
• Prior experience in complaint investigations, fraud investigations, vigilance, or forensic reviews will be preferred.
• Familiarity with rural, semi-urban, and branch-based lending operations will be an added advantage.