Senior Infrastructure Engineer

Morningstar

Navi Mumbai

Hybrid

INR 900,000 - 1,500,000

Full time

14 days+

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Benefits offered by this job

Flexible Work Hours

Remote Work Options

Health Insurance

Professional Development Opportunities

Work-Life Balance Initiatives

Job summary

Join a forward-thinking company as a Senior Infrastructure Engineer, where you'll support a vast network infrastructure across multiple locations. This role offers the opportunity to tackle technical challenges and enhance your skills in a dynamic environment. You'll be responsible for managing LAN, WAN, and Datacenter networks, ensuring operational integrity, and collaborating with a talented team. With a commitment to quality and innovation, this established industry player provides a hybrid work environment, allowing flexibility while fostering meaningful connections among colleagues. If you're ready to take your career to the next level, this is the perfect opportunity for you.

Qualifications

6-8 years experience in IT support with strong networking knowledge.
CCNP certification required; IT certifications preferred.
Strong communication skills in English and attention to detail.

Responsibilities

Monitor and support WAN, LAN, and Datacenter networks.
Implement Firewall ACL changes and URL filtering requests.
Troubleshoot issues related to network performance and integrity.

Skills

Cisco Switches

Cisco Routers

Palo Alto Firewall

AWS Cloud Networking

Azure Cloud Networking

Networking Fundamentals

Jira Ticketing System

Cisco Wireless Technologies

Site-2-Site VPN

SD-WAN

Education

Bachelor's Degree in Electronics and Telecommunications

Bachelor's Degree in Computer Science

Tools

Cisco ACI

Cisco Umbrella

Zscaler ZIA

Riverbed WAN Optimizers

Job description

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Job Description -

The ideal candidate should be someone who thrives on delivering high quality operational output, new experiences, and technical challenges.

As a “Senior Infrastructure Engineer” working in Morningstar’s IT infrastructure team, you will be involved in the support of LAN, WAN and Datacenter Networks for Morningstar’s growing IT infrastructure that currently covers over 33 offices and 6 Datacenter’s worldwide.
You will also be involved in the transition of second line support processes and functions to the new team in Mumbai.
Interested candidates should have a proven track record of supporting significant Network Infrastructures.
The successful candidate for this role should have at least 6-8 years’ experience in an IT support role and should have experience and knowledge of Cisco Switches, Routers, Firewalls, Cisco ACI, Palo Alto Firewall and AWS/Azure Cloud Networking.
A CCNP or higher-level certification is required, and experience of Cisco Wireless & ISE, Zscaler ZIA & ZPA, Cisco Umbrella and Palo Alto Firewall and DNAC technology would be advantageous.
Candidates should have excellent English, strong communication skills and a degree in Electronics and Telecommunication or computer science with strong academic record.
Preference will be given to applicants with relevant IT industry technology certifications. (CCNP Data Center, CCIE R&S/Data Center & ITIL v4)
Candidate should be willing to work in 24X7 rotational shifts.

Role - Senior Infrastructure Engineer

Shift - Rotational

Job Description -

The ideal candidate should be someone who thrives on delivering high quality operational output, new experiences, and technical challenges.

As a “Senior Infrastructure Engineer” working in Morningstar’s IT infrastructure team, you will be involved in the support of LAN, WAN and Datacenter Networks for Morningstar’s growing IT infrastructure that currently covers over 33 offices and 6 Datacenter’s worldwide.
You will also be involved in the transition of second line support processes and functions to the new team in Mumbai.
Interested candidates should have a proven track record of supporting significant Network Infrastructures.
The successful candidate for this role should have at least 6-8 years’ experience in an IT support role and should have experience and knowledge of Cisco Switches, Routers, Firewalls, Cisco ACI, Palo Alto Firewall and AWS/Azure Cloud Networking.
A CCNP or higher-level certification is required, and experience of Cisco Wireless & ISE, Zscaler ZIA & ZPA, Cisco Umbrella and Palo Alto Firewall and DNAC technology would be advantageous.
Candidates should have excellent English, strong communication skills and a degree in Electronics and Telecommunication or computer science with strong academic record.
Preference will be given to applicants with relevant IT industry technology certifications. (CCNP Data Center, CCIE R&S/Data Center & ITIL v4)
Candidate should be willing to work in 24X7 rotational shifts.

Day to Day responsibilities:

Monitor, Support and Administration of Morningstar’s Global WAN, Wired and Wireless LAN of Corporate Offices and Datacenter networks
Routine review and implementation of Firewall ACL changes
Routine review and implementation of URL filtering requests using Cisco Umbrella and Zscaler ZIA Cloud based solutions.
Routine review and implementation of Cisco ACI requests
Routine review and implementation of NACL, SG and AWS firewall requests
Networking task related to Azure and AWS cloud networking
Work with SD-WAN provider for AWS direct-connect and Azure Express-Route connectivity issues
Managing and maintaining the operational integrity of our systems
Prepare, review, and maintain standard operating procedure document
Troubleshoot issues related to WAN optimization and its policy implementation
Routine maintenance of network devices – Router, Switches and Firewalls by following device lifecycle management
Planning of major task related to network changes like routing, firmware upgrades etc.
Peer review change and SOP’s prepared by infrastructure engineers
Responding to escalations related to incidents and alerts escalated by Morningstar’s NOC or automated alerting
Follow change, problem, and incident management process
Analyze and act on WAN and Internet link bandwidth utilization reports
Planning of routine WAN and internet link failover testing
Troubleshoot Cisco ISE and Wireless related issues and escalate to third line engineers if required
Ensure SLA for requests & Incident are met
Co-ordination and followup with Cisco TAC on issues related to Cisco products
Asist with the transition of Knowledge and support processes to the infrastructure engineers

Technical Skills and Requirements:

Bachelor’s Degree or Diploma in Electronics and Telecommunications, Computer Science or Information Technology or any equivalent field with strong academic credentials is required.
At least 6-8 years of experience in a networking focused second line support role
Good English communication and presentation skills (written & verbal).
An ability to demonstrate a focus on attention to detail and high-quality results.
Knowledge of Jira ticketing system
Solid understanding of networking fundamentals and concepts.
Hands-on experience on Cisco ACI
Hands-on experience on AWS Firewall, NACL, SG and Direct-connect.
Good Understanding on Azure Express Route, vWAN, firewall, routing
Hands on Palo Alto firewall
Knowledge on monitoring and troubleshooting of Cisco Wireless technologies.
Knowledge on Cisco Identify Service Engine (ISE)
Knowledge on Network Management tools like Entuity
Knowledge on WAN optimizers like Riverbed
Knowledge on URL filtering and monitoring of Cisco Umbrella environment
Hands on experience on Cisco Data center switches, routers and firewalls and knowledge on routing protocols like EIGRP, OSPF and BGP
Strong knowledge & good experience on Site-2-Site VPN, Remote VPN, Data Protection, URL filtering, NAT, QOS, IPSEC
Basic knowledge on SD-WAN & Cisco DNAC
Cisco CCNP Data Center or higher-level certification

Advantageous:

ITIL Foundation certification
Cisco DNAC and ACI
Zscaler ZIA and ZPA
CCNP Data Center or CCIE R&S/Data Center

Morningstar is an equal opportunity employer.

Morningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We’ve found that we’re at our best when we’re purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues.

I10_MstarIndiaPvtLtd Morningstar India Private Ltd. (Delhi) Legal Entity

Seniority level